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The "RATE" column, that column should be eliminated as it serves no beneficial purpose. It’s not necessary to show those percentages. It’s just a reminder to the guest on how much they are being charged.

I’ve been successful over the last 8 years with my 9% processing fee with no pushback from guests. Highlighting the 9% will cause issues for us. I know I can hide in the rate, but I am already...

The time format when inserting the check-in/check-out or other time-based fields is really simple: 4 PM or 11 AM.

For some people, that's probably fine, but it doesn't fit the format/style that hosts may want as part of their brand. So if I want to have consistency, I either have to make all my default times in messages to match OwnerRez — which doesn't fit the brand we're going for — or the ti...

Instead of RezzyAI responding immediately, I would love for it to be able to be set to delay a reponse to a set amount of time later. 

Say a guest messages at 8:00 pm, it would be great to have Rezzy AI take 3 minutes to respond, so it would reply at 8:03 pm. Such an immediate response that it does currently does really show that it's software/AI responding as humans couldn't send it that fast....

I’d like to suggest a future enhancement related to communication visibility. There are times when it’s important for us to see all emails associated with a specific property and the exact order in which they are sent. Right now, I’m not aware of a simple way to view this in one place.  

It would be extremely helpful if we could click on a property and see a complete communication workflow that...

Hey Donaven,

Thanks for submitting this request.

Not every property share has a single website, though. Some are groups of partner websites that all host the same widget, but us pointing to one website as "the" property share would be misleading.

I think there's some room for improvement here in the way that we present the property share description at creation though. We could consider...

Hi Dan,

Great question, and I completely understand why you’d want guest-facing links to stay on your own domain for consistency and trust.

At this time, OwnerRez doesn’t support hosting guest actions (like rental agreement signing or payment collection pages) on a customer-owned subdomain such as booking.redcanoelodging.com.

The main reason is security and compliance. Those pages can i...

Hi Nicole,

Rather than having a specific vote threshold, we use votes to help us understand where there's the strongest demand across all requests in the forum. I want to acknowledge that while this isn't a bug requiring an immediate fix, it's absolutely a valid Feature Request.

We do have plans for enhancements to Hosted Sites in 2026, and I've shared your feedback with the rest of our Pro...

Hey Shannon,

We have the Trigger Forecast (/support/articles/triggers-setup-configuration#forecast) that can be filtered by property, but it will show you messages set to fire for individual bookings and does not show System Messages.

Alternatively, you can filter (by property) and sort your Triggers grid to see what is scheduled to fire when at that property (just click the Description c...

Hi Maartje,

It's super helpful when Rezzy can respond in the guest's native language, but you've got to be able to know what she said without having to copy / paste into a third party translation app! We definitely have plans to add translation options in the inbox in the near future.

Sounds like what you're asking for though is a bit more granular in that you'd like to tell Rezzy what lang...