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  • Blog

    We're excited to announce our new integration with Reva, () helping OwnerRez users automate their guest review strategy, gain actionable insights, and boost direct bookings. About Reva

    Reva's review and reputation platform helps vacation rental managers automate their guest review strategy to save time, drive valuable business insights, and boost direct bookings. Reva a...

  • Forums

    I love that there is a Field Code available in Quotes and Inquiry replies that allows us to share the other properties that are available over the guest's requested dates. ({QPROPAVAILOTHER}) I'd love to be able to make use of this in my message templates, but I am unable to for a few reasons that are in need of updating: 

    * The Field Code does not just insert "a bulleted list of other availabl...

  • Forums

    Simplest way:  Quotes> Create quote > add your recipient's email > send. They can book using that emailed quote. Keep in mind that if you want them to pay through that quote, you need to have at least 1 payment method established within OR. 

    Here is an article - easy to find in the support center by searching "direct bookings

  • Blog

    This is good to know.  I was considering moving from Fire TV to Roku just for this feature ... but if it doesn't return the device to the previous guest ready config then that is a show stopper!  

    We clearly communicate to our guests that it is their responsibility to log out of any streaming accounts before they leave ... and we do this in multiple places.  While I know that doing a good job o...

  • Forums

    Hey Alece,

    Glad you're loving the look! I think it's pretty slick.

    We actually have what we're referring to internally as "Percent on Category" coming down the line. I believe this will satisfy your request. Essentially, to align with channels and to simplify calculation overall, we're switching percentage calculation to go purely based on category. Surcharges and taxes will have applicable...

  • Forums

    Add ability to disable/remove active tags with triggers based on conditions met as well as other tag values.  

     

    SIMPLE EXAMPLE:  When a guest books we set 3 tags  1-DOC-NO  2-AGR-NO  3-DEP-NO

    When the guest completes rental agreement we set 2-AGR-NO to 2-AGR-YES, same with DEPOSITS

    When both AGR and DEP are completed then set 1-DOC-YES

    1-DOC-YES means that guest has complete al...

  • Forums

    Is there a way to add the review to the owner statement for that statement's booking?

    Is this even possible for the future?

  • Forums

    I saw OwnerRez integrated with DPGO recently and decided to give it a try. They advertise that they use AI to analyze 200 market parameters and increase occupancy.  It has a 30 day free trial so it was no risk to test drive the software. Integration was easy and seamless, linking listings was also very easy.  The setup process for the pricing was fairly simple. You set a style (aggressive, conserva...
  • Forums

    Hi OwnerRez team and community,

    We’d love to suggest a feature that would bring immense value to many property managers working with specialized teams: granular, department-based permission controls for team members.

    Currently, OwnerRez offers three levels of user access, but none allow us to share specific guest contact information while restricting access to financial or sensitive reserva...

  • Forums

    While the Preview button is certainly helpful in the process of building or editing custom message templates, there is currently no way to see or test how the messages will view when actually sent via email. With coding and tables, etc., it's crucial to be able to confirm how the emails will format when opened on various devices. Right now the only way to do so is to launch the new template, create...
  • Forums

    When a guest completed the Price Widget Form and is shown a quote for the dates and other information they have entered, the quote displays on screen, but when they click submit, it gets treated as a standard quote request as if the guest wasn't shown/given the price at all. Their request is sent to the owner/manager to later respond with a quote.

    Why?

    When a guest completes and submits inf...

  • Forums

    Starting September 30, Airbnb will be replacing in the booking guests' actual phone numbers with temporary numbers.

    Obviously, this is a move to prevent guests and hosts from doing business directly with each other.

    Is OR aware of this and going to provide a way for us to get guest actual phone numbers so that they will be in the guests' contact records instead of the temporary numbers?...

  • Forums

    Hi Austin,

    Thanks for submitting this request! Let me go through each of your bullet points here.

    *

    Use properties for personal, operational, or contractor access during business hours.

    Generally speaking, this is when we would recommend blocking off time () on your property's availability calendar in advance. Snoozing...

  • Forums

    Thanks for clarifying! It's much simpler when the guest is inquiring and booking on your website.

    In this case, you can create quotes for dates past your normal availability window. You'll just have to click on create a quote when you see the warning:

     

    and then you'll see a checkbox asking if you still want to create a qu...

  • Forums

    That's great and much simpler than I was originally told how to do this. I'll remember for next time. Thanks!
  • Forums

    Hey Jennifer,

    This is not possible at this time, no. Honestly, I'm not sure this would be ideal as it would clutter up your statements quite a bit. Statements should contain relevant financial details. Adding other considerations like this may not prove helpful.

    On September 24th, we released new field codes that you can apply to Booking type templates so that you can pass booking specific...

  • Forums

    @Eric Agreed that just not importing any # for Airbnb bookings feels like the v1.0 of the solve here.

    Doing that for every single OR user could feel heavy-handed to those operating in areas where these temp numbers haven't/aren't rolling out, but maybe there's an easy solve for that hangup, too ¯\_(ツ)_/¯

  • Forums

    What's your use case here, Platt?

    OwnerRez is set up for transactional correspondence, not marketing correspondence. There are any number of third party vendors you can use for marketing purposes, such as Mailchimp or Constant Contact just to name a couple.

  • Blog

    HI,

    We understand that you are searching for a new provider. We aren't sure why this should be a big issue. We send texts across the world, mostly for fee. Even ESims allow this for an odd cent or two. Please keep working on this as not everyone has WhatsApp! We have found, since the introduction of texting in North America was introduced, that guests respond better and read our messages, savin...

  • Blog

    We are super excited about the WhatsApp solution! It would mean a lot for the European market since it's very much a standard for a lot of people in that part of the world and they even seem to prefer that over SMS (probably due to fees when traveling). It will definitely improve our conversions and service! Keep at it!