Episode five of Walk 'n Talk: The Business Behind Vacation Rentals () is live!
Hosted by OwnerRez co-founders Paul Waldschmidt and Chris Hynes, the podcast was inspired by their weekly walks and candid conversations about the business. Those talks have shaped key product decisions and strategy shifts at OwnerRez over the years, and now you're invited to listen in. Whethe...
We're excited to announce our new integration with CIBO, () a smart operations platform built with real-world STR experience to help vacation rental operators automate and streamline property care. About CIBO
CIBO is a smart operations platform that helps OwnerRez users automate and streamline property care. From cleanings and inspections to maintenance and guest servi...
Hi there,
I'm working on a direct booking site and I'm stuck on the logic for discount codes.
When a guest enters a code (e.g., "SAVE10") in my checkout form, I want to validate it and update the total price immediately.
Does the API support a "lookup" endpoint to check if a code exists and is valid for the dates? Or is the standard workflow to simply push the code into the createQuote...
The Manually Record Deposit screen needs to have filters and sorting options. Currently the only available filter is property, which is the least helpful to have. When I'm going through bank history, I can see guest names and check amounts. It would be extremely helpful to be able to sort/filter the list by guest name or transaction amount.
It would also be super helpful to sort and filter by d...
Hi OwnerRez team,
I’d like to request an enhancement related to refundable security deposits when using Stripe.
With the current Stripe integration, all charges (rent, fees, refundable deposits) flow through a single Stripe account and payout bank account. While deposits are logically distinguished in OwnerRez, there is no way to keep the funds for refundable security deposits operationally...
I would like the ability to apply a percentage-based rate adjustment (e.g., +10%) across multiple selected properties at once. Currently, rate changes must be made by editing each property’s rate calendar individually, which is time-consuming when managing many listings.
A bulk tool that allows users to:
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Select multiple properties
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Apply a percentage increase or decrease
*...
In the vacation rental industry, booking channels like Airbnb, Vrbo, and Booking.com play a major role in attracting guests and generating revenue. To keep calendars, pricing, availability, rules, and property content synchronized across these platforms, most professional vacation rental owners and managers use a property management system (PMS).
Some PMS providers connect to channels directly th...
We want to manage our smart locks inside OwnerRez, but since Yale and Kwikset aren’t natively supported, we’d need to use OwnerRez RemoteLock (third-party integration).
For those using this setup, we’d love to know how much you’re paying per lock per month, whether you’re paying both OwnerRez and Remote Lock fees, and how confident you are in the setup’s reliability and day-to-day use.
Than...
Hey Rich,
I think you've already gotten this sorted, but I did want to drop a note for any other users who may stumble across this post.
When selecting a custom range, it's necessary to select the day of the month along with the month and year. If you only select the month and year, it will move back to the defaulted date range.
Hi Manel - when billing begins in March, Rezzy works like our other premium features: it's applied to all properties if the feature is enabled, even if you exclude certain properties from receiving Rezzy replies. If not set to reply to guest messages, Rezzy will still create tasks and summarize guest sentiment across all bookings.
Reach out to us if you have any further questions. Thanks!
Agreed, it also allows hosts to tailor to season (float tubes in January? Maybe not) and activities available. by Antietam Dome (/forums/users/347473389) – Jan 17, 2026 12:27 PM (UTC)
Emily, I wanted to let you know that this can presently be done. Each optional item can have its availability tied to any number of pricing seasons, so using your example, you can optionally offer Float Tubes on...
Hey Andree!
Could you please submit a ticket to help@ownerrez.com with the ORB#s for the bookings where the cleaning fee wasn't applied so we can take a look? Thank you!
Processing adjustment is a very old concept, so I wouldn't worry about that.
On the API it's showing surcharge or surcharge_other for both charges and discounts. You can tell the difference based on the sign -- surcharges will be positive, discounts negative. This is how things are stored under the covers in the data -- everything is a "surcharge", the fee vs discount is just based on sign.
Ah! I understand now.
Great suggestion—thanks for submitting! Know anyone else who'd want this? Send them the link so they can add their vote and show there's interest in making this happen.
Thanks for checking in about this. It does sound like this could be very important to have.
In our development team's research, MIT mandates are more for recurring or subscription type payments, and do not necessarily apply to our system functionality.
The closest would be for Scheduled Payments, where a card is Tokenized and that token is placed on file at the time of booking and then used...
Hi Nicole,
Could you provide us with a screenshot to go along with this request? I'm having a little trouble understanding what you're looking at / for.
You can change the font of your website in the hosted site's Theme & Layout settings. Testing in my own account, changing the font there also changes the font of the descriptions for each property. You can also adjust text colors in the sam...
I too find the new inbox to be too cumbersome. Bad design. I don't know how other services handle a unified inbox, but I always go to the original.
A related change is that texts of sent messages stopped being selectable in order to copy it, that to select them, it's required to click on the text fields, which sends you to another page where you can select it. Makes no sense.
