The best preparation for tomorrow is doing your best today.
H. Jackson Brown Jr. ()
When it comes to achieving goals, the secret sauce is all in the planning and preparation. Plan to check out this product update February 21st release with 8 updates (/support/articles/update-2024-02-21) to set yourself up for success in all things OwnerRez,...
Happy Friday! Here's this week's industry news.
Vrbo has decided that they will start adding hotels onto their platform. Now you might ask yourself, "Wait. Doesn't Vrbo stand for 'Vacation Rentals by Owner?' Why would they add hotels?" The reasoning behind this decision is that Vrbo wants to help fill in the gaps where travel demand is high and not enough vacation rentals are available. Now, gues...
Sorry for the long delay in blogging, folks. The blog may have been quiet but development hasn't.
In fact, we've been busier than ever, figuring out the 2011 roadmap and which items to prioritize over others. We've also been gathering feedback from new users.
We released an unannounced update in December that allows users to create new merchants directly in OwnerRez (switching away from Authori...
This morning I started getting messages sent by one guest showing up as having been from several. This is a bug.
Here's what the message queue looks like. Three of the exact same message from three different guests at exactly the same time.
Actually only Lillian sent the message. When I click on the message from Karen, I can...
Wanted to pass along some knowledge after recently shopping for credit card processing services.
For a bit of background, in CC processing there's the concept of "interchange rates" which is the wholesale processing rate that merchant account providers pay to Visa, MC, etc. There is a giant table of interchange rates, which vary based on the merchant's business type (merchant category code or...
Yesterday, we released an update that added refund functionality to OwnerRez.
Before, you had to send refunds offline via check or cash or with your PayPal account. Now, you can send refunds directly through the system.
First a quick peek at how it all looks. Open a booking and click on the new Refund tab.
You'll see a standard box showing the refunds that are associated with the booking. If...
@Mike M
There's two approaches here .... push the information to your cleaner, or have them pull it.
For them to pull it
- I'm interested in the property mgmt module but didn't want the extra cost just for a single cleaner on 2 units
- another approach, you can use an iCal link that they can put into their calendar (I've tried Outlook and Google, both work but I think Google looks better for t...
Perhaps we should keep this conversation focused on OwnerRez and not veer off into political talking points. Just a thought.
As Ken said, OwnerRez won't be canceling anything for you. It's up to you to figure out what the laws are, whether you are obliged to comply, and whether enforcement is a thing or not.
Or, you could talk to a lawyer, who would actually know whether you even have a ne...
Hello there,
Case 1: It's common practice to combine two or more units and present it as one unit on listing sites, since some people search accommodation for large groups.
Case 2: It's common practice that hosts who rent bedrooms of a unit also list the unit as one whole listing in addition to bedrooms on listing sites.
Currently OR doesn't support the necessary configuration to be able...
I have a RemoteLock and love it!!
There are two analog models that generate codes without the need for wifi (RL2000 and RL4000). I've had the RL2000 for a year and it's been so convenient for guests to enter the key and enter the house. In my home's area, we're prone to afternoon thunderstorms during the summer months so the electricity/wifi often gets knocked out temporarily which is why I wasn'...
@Dave
Sam Westcott here - head of development. What you're referring to does happen from time to time, but that's completely the fault of the email client.
What we do, in using a standard From and a custom ReplyTo, is the recommended best practice for sending email from applications such as ours.
If we used the owner's email address as the From, our deliverability rate would decrease, which mea...
You're right that those terms are unclear, as written. That's a result of the developers having to squeeze the text into the label area without much room. In the future, we'll change the text on that page to make it clearer.
You've pretty much guessed them correctly pretty much across the board.
Here's a full explanation:
"First Payment Percentage" means the amount of the total charge that yo...
We've got two standard suggestions for this:
1) When possible, use a single email template for multiple properties and then use custom fields to change up the parts of the email that are different. Often 90% of an email like a pre-arrival email is the same and there's just a bit different for each property like the name, directions, door code, etc. Here's an article on that:
