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  • Core Concepts » Overview

    OwnerRez makes beautifully fast and flexible vacation rental software that covers guest and booking workflows, accounting and financial details, reporting, channel integration, website hosting, and much more.

    This video provides a high-level walk-through of how OwnerRez looks across all its menus and features. It doesn't dive deep into each area - that would take hours of video - but this will gi...

  • Updates & Archives » Email Blast Archive » 2025

    Subject

    Historical bookings may re-appear on new PM statements. Here's why… Body

    Hi [first name],

    Thank you for using the PM module. We're writing to inform you of a small change coming to PM Statements.

    Beginning October 20, PM Statements will prorate booking expenses by the guest paid percentage and the number of nights booked before the statement date. This change affects only PM Stateme...

  • Forums

    Hi,

     

    Right now Tax report shows taxes you collect and normally it is the same as "taxes owed", but:

    * sometimes you have to charge renters smth extra -- it goes to "taxable money" column and for everything to tie out nicely you have to manually calculate related taxes and add them manually to related charges (which is already a pain). In certain scenarios (Airbnb integration) you can't...

  • Blog

    Happy Friday! The world series is just around the corner.⚾ Football season is just getting started.🏈 And the Lakers just won their 17th NBA championship.🏀 Now that weve got you all caught up on sports, let's talk about the vacation rental industry.

    Murrieta, CA has decided to move forward with an ordinance that allows hosted short-term vacation rentals to continue in the city. With the decision...

  • Forums

    This letter came into my email box from Pricelabs which IMO was interesting b/c I was forced into this host based model about a year ago (I was able to get back to split fee model eventually) and came to the same calculations - 15.5% are really 18.5% because of snowball effect of fees on top of fees. And to the most customers Airbnb will look like a generous benefactor with a greedy host charging t...
  • Forums

    As of now, OwnerRez does not currently have a built-in configuration option to hide previous year's information from the Owner Portal. The owner portal dashboard displays historical booking data and earnings information without date range restrictions that can be updated. This would be very useful and helpful when owners are looking for current year displays only!
  • Blog

    Today, we are pleased to announce that we have received Elite Connectivity Partner status for 2023 with Vrbo for the third year in a row! Only a small handful of companies qualify for Elite status out of more than a hundred integrated partners.

    Just like 2021 (

  • Forums

    A booking email history "feedback" used to show when the email was opened. Now, it's not. Why?
  • Forums

    All of my Booking.com links have become unpublished and I am getting (Request for forbidden hotel ID(s)) errors?

    If i try and publish them i get a (Listing doesn't meet publishing requirements:
    Data not found: Not found)

    Simply put. please help.

     

    And I've just realised that it is Thanksgiving in the US.

  • Blog

    First, a prelude. Here at OwnerRez, we constantly hear feedback from users - including some funny and interesting stories - and we've been looking for a way to share some of that with the community. We've created a Vacation Rental of the Month blog post in which we will chronicle a different user each month, their properties and whatever they'd like to share. If you're eager to be included, cont...
  • Reviews

    Overall, it's been the BEST, most satisfying learning curve as I feel genuinely supported and encouraged by the OR team and understand how MUCH the software (and people) can offer to my new rental business.

    Once "trained" with help from ProConnect, I felt much more confident in navigating ALL the various options OR provides

    Reasons for Choosing OwnerRez: All the various features OR offers to ho...

  • Forums

    Where on owner rez do I disclose I have camera's on the property (By door entry only)?
  • Forums

    VRBO just disabled the ability to automatically pass the real email address into OwnerReservations. Getting the real email address is pure gold from a marketing perspective.

    Would it be possible to force the "real" email address when someone is booking so we have their real contact information for future interactions? Is there any other way to get the real email address into the inquiry (I notic...

  • Forums

    Hi,

    I've used Guesty for Hosts and Hospitable which have less features yet I can't figure out how to do this on Owner Rez. I have a check in instructions template that is to be sent to the guest before arrival. In the template I include the smart lock code. To clarify, I enter the codes in the smart lock on my own and am not looking for anything to integrate with my lock. I simply want a field...

  • Forums

    Need to quickly ID and view in OR user's previous reviews to approve or deny a quote.
  • Reviews

    Great system! Great customer service. It's just great!
  • Blog

    February brought some big updates to streamline your hosting. 🚀 We've redesigned the Booking Overview tab and header, overhauled Airbnb channel onboarding, added channel exclusions for property photos, and added the ability to have more than one custom payment method per property. Plus, powerful new messaging tools, including: Broadcast, the ability for Scheduled Triggers to fire at 15-minute inte...
  • Core Concepts » Bookings, Quotes, Inquiries » Bookings

    Nobody wants to see a booking get canceled, but sometimes life happens! Canceling or changing a booking may involve many variables depending on your Cancellation Policy () and Cancellation Fees () .

    Does the guest get back all the money they paid...

  • Core Concepts » Privacy & Security

    * Your relationship with OwnerRez (#your-relationship-with-ownerrez)
    * Accepting the Terms (#accepting-the-terms)
    * Language of the Terms (#language-of-the-terms)
    * Provision of the Services by OwnerRez (#provision-of-the-services-by-ownerrez)
    * Use of the Services by you (#use-of-the-services-by-you)
    * Your passwords and account security (#your-passwords-and-account-security)
    *...
  • Channel Management » Channel Integrations » Vrbo

    This article provides a list of common questions and answers for the Vrbo () channel integration that are not covered elsewhere. This article assumes you have already connected the Vrbo channel integration ()...