As an international customer, I find the appropriation of the “$” symbol to exclusively represent USD both misleading and discriminatory. The United States is not the only country that uses the dollar sign — currencies such as CAD, AUD, BZD, and many others share the same symbol.
If OwnerRez intends to position itself as a truly international platform, then the display of currencies must reflec...
Each year, Vrbo recognizes a select group from its 100+ integrated partners that meet its highest standards for performance and reliability. () The Vrbo Elite designation is the top level of recognition, reserved for partners that excel in technical reliability, listing optimization, booking excellence, and innovative tools.
OwnerRez is proud to have earned Vrb...
Join us live with the Rentalz team on September 12th at 2 PM Eastern and 11 AM Pacific time!
With flat demand and increased supply, Property managers need to be more innovative to meet the revenue expectations of their homeowners. Adding alternative and niche channels can often add incremental bookings and demonstrate to homeowners their innovation in the marketplace.
The session is free to joi...
All OwnerRez customers can now use Turno's (formerly TurnoverBnB) () industry-leading cleaning and turnover management software for FREE!
If your OwnerRez and Turno accounts are connected, your Turno subscription fee will be waived. This will give you access to Turno's Cleaner Marketplace for better rates and more...
Do you have a plan for your files📂as you contemplate World Backup Day () ?
OwnerRez does! Over the 1st quarter, we have implemented three new tools to help OwnerRez users avoid data theft and monitor, as well as access, their important business records and files, at all times.
* Two-Factor Authentication f...
It's finally Friday! This has been a pretty big week for news. The United States has a new president, created a new vaccine distribution plan, rejoined the Paris climate accord and the World Health Organization. Whew - all in a day's week's work. 😅
Now let's talk about vacation rentals!
Vrbo caught some heat for not following the lead of Airbnb, which blocked and canceled all reservations in t...
Hi Shannon,
I completely understand why this feels unfair at first glance. It seems like you’re being taxed on money you don’t actually keep, but in reality, you aren’t losing anything in this transaction when the cleaning fee is marked as taxable.
And I do want to start by saying I am not a Tax Expert by any means, so certainly double-check with a tax accountant in your state.
However,...
You will want to be aware of the limitations on channels & pet fees:
Airbnb will only pass through a pet fee per stay, not per pet, not per night. Airbnb will roll that pet fee into the base rent rate, you won't see a line item.
Airbnb also has only recently added the pet as part of the guest count, when booking. Guest's who are accustomed to previously being unable to add their pet as a gues...
OR's support article () regarding the Zapier integration specifically mentions the door code being an available and usable field:
However, within Zapier, this is not reflected in the booking data that's pulled in. It's nowhere on the list of available fields.
For automatic replies, what are you trying to do exactly?
For inquiries, you can set up an autoresponder in OwnerRez but that's limited because VRBO doesn't allow you to send quotes or links through email before a booking anymore.
For bookings, you can do triggers on booking created for a "thanks for booking". But be careful with those because guests can get confused if they just also got one fr...
I would love to have the option to have tags show on the ribbon view. Would be great to see at a glance properties that have added an early check in/late check out or owners stays on the Ribbon view.
Would ALSO love to see the tag "OWNER STAY" so we are visually aware when owners come and go :)
Thanks!!! by Jaci C (/forums/users/347412403) – Apr 24, 2023 6:54 PM (UTC)
You can se...
Hey Ken, Justus from OzarkStays here. My retort regarding the usefulness of a unified inbox is that we desperately need a central thread to keep up with all of the comms flowing throw OwnerRez. Let me paint a picture for you of what all is going on in my account.
We’ve got the following as far as connected accounts:
* ABB & VRBO for our PM clients
* My personal ABB & VRBO account
* My bus...
Ouch, that's not good!
So in OwnerRez, you can click on the payment and refund it -- all of those operations are available in OwnerRez without dropping to your merchant gateway account. You can also void it if it hasn't settled yet but it's probably too late for that if it happened yesterday.
However, it's likely that refund will error if they've already canceled the payment on their end. What's...
Yes, you can do this. I do this--I have one agreement for Airbnb, another for other channels that process their own charges (e.g. TripAdvisor), and a third for direct bookings and channels where I process the credit card directly (e.g. Vrbo).
The official documentation is here: (/support/articles/renter-legal...
There is no restriction on the number of properties to use Lynnbrook. You can have 1 property and many users do.
There is a lot of confusion around this topic. Lynnbrook used to recommend using a different processor for users with very low processing volume because there are minimum costs to having a real underwritten merchant account, and Lynnbrook has to pass that cost along to the merchant....
