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Turno (formerly TurnoverBnB) FREE For All OwnerRez Users

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All OwnerRez customers can now use Turno's (formerly TurnoverBnB) industry-leading cleaning and turnover management software for FREE!

If your OwnerRez and Turno accounts are connected, your Turno subscription fee will be waived. This will give you access to Turno's Cleaner Marketplace for better rates and more consistent service by connecting you to a network of over 25K short-term rental cleaning professionals competing for your business. Please note that processing fees will still be charged when using services by Marketplace cleaners.

Why use Turno?

Turno connects vacation rental hosts with local, vetted STR cleaning professionals to simplify and automate cleaning schedules, communications, and payments. 

  • Their robust platform and separate mobile apps for hosts and cleaners work in sync to simplify each step of the turnover process via instant messaging and in-app chat with image-sharing functionality. 
  • Centralize turnovers with auto-scheduling, auto payments, payment and tax reporting, checklists and photo sharing, inventory management, problem reporting and resolution, inspections management, and more. 
  • Source experienced short-term rental cleaners through Turno's cleaner marketplace of over 25K+ STR service providers worldwide. 
  • Turno software and mobile apps are fully supported in six user-selected languages: English, Spanish, French, Portuguese, Italian, and German. 
  • All Turno users have direct access – from online or inside the apps – to their live, in-house, 24/7 Customer Support Team. 

Already using Turno?

As long as your OwnerRez and Turno accounts are connected, you'll automatically get your Turno subscription for free. If you have not connected your account yet, follow our integration instructions here.

Not registered with Turno yet?

Now is the time! We added a link in the Tools dropdown menu so you can get started easily.

Once you click the Free Cleaning App by Turno link, you will be taken to a landing page with information about Turno and a button to Get Started.

Connected your account and still not seeing your free subscription?

Contact Turno's live 24/7 customer support team using chat in the bottom right corner of their website to correct this.

24 Comments (add yours)

Pam
Apr 13, 2023 8:44 AM
Joined Mar, 2016 3 posts

I already have an amazing cleaning crew and would just need it for scheduling them. Would Turno be appropriate for this purpose? 

Kacey J
Apr 13, 2023 8:51 AM
Joined Jun, 2018 5 posts

Pam it’s perfect for that.

Pam
Apr 13, 2023 8:53 AM
Joined Mar, 2016 3 posts

Thanks! I had an old account from when it was Turnover BnB. Will I need to create a new account with Turno now? 

Bob E
Apr 13, 2023 10:04 PM
Joined Mar, 2021 2 posts

I want to use it for my internal cleaning crew. My understanding is they sign up for an account also. Will my staff now be solicited by other AirBnBs in the area? Thank-you.

Jami B
Apr 14, 2023 10:26 AM
Joined Dec, 2018 1 post

Will my internal housekeeper be required to pay for a subscription? Also, I don't want her solicited to do other cleans. How would we keep it closed to just our properties?

Ken T
Apr 14, 2023 3:57 PM
OR Team Member Joined Aug, 2019 1406 posts

No new account should be needed.

Straight from their website- https://turno.com/welcome-to-turno-formerly-turnoverbnb/
 
What can Turno Customers Expect?Changing our name doesn’t change who we are or what we do. We will continue to provide the industry’s most user-friendly, reliable solutions for short-term rental operators and the cleaning professionals who skillfully service their properties.
What changes for Turno users:

  • The new login address is now 
  • The old login address (app.turnoverbnb.com) will redirect you to 
  • Our Host app will be called Turno App for Hosts
  • Our Cleaner app will be called Turno App for Cleaners

What does not change for Turno users:

  • There should be no disruption in service, functionality, or features
  • Individual username and password credentials do not change 
  • Users can recover their passwords by clicking “Recover Password” on the Login screen
  • Customer Support is available live 24/7 via the website
Katie and Sean B
Apr 14, 2023 4:19 PM
Joined Feb, 2022 10 posts

Ok i created the account, synced owner rez. it pulled in my properties but no bookings. I resynced the calendar and still no bookings are populating

VacationRentalPr
Apr 17, 2023 12:01 PM
Joined May, 2022 1 post

Turno only shows Airbnb bookings, not vrbo bookings. Any thoughts?

Whitney S
Apr 18, 2023 6:21 AM
Joined Aug, 2019 1 post

We recently had to let a cleaner go, but we know that they use Turno. Can we exclude certain people from our properties?

SeeYahBye
Apr 18, 2023 1:47 PM
Joined Jan, 2022 1 post

This is fantastic news! 

Ken T
Apr 18, 2023 5:47 PM
OR Team Member Joined Aug, 2019 1406 posts

@VacationRentalPr  - are all your bookings appearing in OwnerRez?  That could be a reason.

Otherwise, if all your bookings are showing correctly in OwnerRez, I'd suggest reaching out to Turno tech support to investigate.

Wei from SuperST
Apr 21, 2023 4:46 PM
Joined Apr, 2021 5 posts

Is Turno going to credit us for annual fees we have already paid?

Camelle R
Apr 22, 2023 12:56 PM
Joined Feb, 2017 3 posts

How can I get a notification that a cleaning has been scheduled when a booking comes in from Owner Rez? I know the cleaner gets a notification but I want to make sure the cleaning is on the calandar. Similar to how the Door Lock sends a notifications?

Rachel D
Apr 22, 2023 2:13 PM
Joined Aug, 2021 3 posts

What if you already use Turno?  How do I link the account to OR?

Ken T
Apr 24, 2023 11:32 AM
OR Team Member Joined Aug, 2019 1406 posts

Here is how to connect Turno to OwnerRez:

https://www.ownerrez.com/support/articles/turno

Other more specific questions regarding your Turno account, should be directed to Turno support.

Rachel D
Apr 24, 2023 12:54 PM
Joined Aug, 2021 3 posts

Thanks Ken, low and behold I already had OR and Turno connected since 2022. Love the automation!! I use it for all my homes and it takes the pressure off texting and finding a cleaner so worth it!  However, I do pay the subscription fee.  Didn't the article it state that it's free for OR users?

Ken T
Apr 24, 2023 12:59 PM
OR Team Member Joined Aug, 2019 1406 posts

Yes, but, you may need to talk to Turno support to get that fixed.

Rachel D
Apr 24, 2023 1:02 PM
Joined Aug, 2021 3 posts

just checked my subscription fee and it's $0.  Wow yay!!

Adria H
Jul 1, 2023 11:29 PM
OR Team Member Joined Aug, 2022 119 posts

Turno says:

Your scheduled cleaning jobs themselves are only available to cleaners who you already have on your team!
 
If you release any offers to the Marketplace, these will not expose your full name or your property's address, and they are also not for a specific date. But at the moment, there is no way to block specific people from seeing your offers.

Adria H
Jul 1, 2023 11:31 PM
OR Team Member Joined Aug, 2022 119 posts

@jami B

"Will my internal housekeeper be required to pay for a subscription? Also, I don't want her solicited to do other cleans. How would we keep it closed to just our properties?"

 

Turno says:f you invite your cleaner to work with you through Turno, she will not receive offers from other hosts in the Marketplace by default, but she may apply to the Marketplace if she so chooses.