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  • Reviews

    OwnerRez has been a great platform for managing vacation rentals, but what really makes it stand out is the level of care from their team. Especially Steve. He's been my go-to every time I've needed help, and it's clear he knows the platform inside and out. It's rare to get this kind of support these days, and it genuinely makes the whole experience better. Highly recommend OwnerRez if you're looki...
  • Forums

    Hello OwnerRez

    I'm seeing these new columns pop up for Lynbrook Group Fee in my Line Item Pivot Report ( (

  • Forums

    Can you please create a feature that allows hosts to have an automated message response that occurs during a specific timeframe? Idealistically it can work for a specific time like from 10PM to 5AM for example. 

     

    Example: I go to bed at 10PM, but a guest (who's already booked & confirmed, regardless if it's before their reservation date or during) messages me at 10:15PM for a random questi...

  • Forums

    Hey Alin - it's not you. We're looking into forum posts lagging and wondering if it's this ginormous thread that's laggy. I deleted your duplicate post, no worries.
  • Forums

    Hello all! We have some exciting news (that happens to coincide with Vacation Rental Week 2024). Google Vacation Rentals is now self-service for all users! We wanted to get the word out as soon as possible, but more details are coming in a Product Update blog post later this week. In the meantime, you can read on for a few details and use the links to the current support articles for more informati...
  • Forums

    Thank you @Shawn H.  I know when I bought my Lexus the reason they did not have Google Auto integration was because Google wanted detailed information about all their customers, regardless of if they used that feature or not.  That's why I asked.  Since I go out of my way to block Google tracking (as well as all social media tracking) with a multi-tiered approach, it's something of great concern fo...
  • Forums

    Colin and Arrive & Thrive,

    Before today, I've never heard of Blue Pillow.  When I clicked on my listing on Google Maps and went to the link that was on Google Maps (which was blue pillow) it took me to their site where I saw the listing below.  The highlighting is mine, showing that they're pulling from VRBO.  When I click the listing for details, it sends me to VRBO and my listing there.  That...

  • Forums

    I've merged this request with a similar one, as we're seeing strong interest from multiple users on this feature.

    We completely understand how important it is to have clear visibility into owner account balances and reserves—it's a fundamental part of transparent financial reporting. This is definitely something we want to tackle, though I need to be upfront that it won't be in active development...

  • Forums

    Hi thegmann,

    We've been asked about integration with newsletter vendors before (like Mailchimp). It's a great idea, but we haven't added it to the dev roadmap yet because there are a number of things that would have to be built first. Our email/CRM overhaul needs to happen so that "contacts" are more entity independent from bookings, quotes and inquiries.

    That being said, we understand how very...

  • Blog

    What are the chances that we can set the cancellation policy to generate from the OR settings for each property instead of the generic "Relaxed, Moderate, Strict, No Refund" settings? by Matt K (/forums/users/347398065) – Mar 21, 2024 3:36 PM (UTC)

    Great question, Matt. Remember, GVR does not host a live booking engine but rather displays your property listing information from OwnerRez on GVR...

  • Blog

    It's showing the long listing number as shown above but it's not green so it won't let me click on it. Does that mean it's still not live on GVR?
  • Blog

    It's showing the long listing number as shown above but it's not green so it won't let me click on it. Does that mean it's still not live on GVR? by Umi Haft-Funke (/forums/users/347391664) – Mar 27, 2024 4:40 PM (UTC)

    Correct.

  • Blog

    "Users can apply Discounts (#discounts) and Surcharges (#surcharges) to only Google Vacation Rentals by navigating to Settings > Surcharges > Additional Guest Fees > Change > Criteria > Listing Sites > and selecting Only Google Vacation Rentals. "

    When you say "Only" this makes it sound like we have to select "Only" Google Vacation Rentals, like creating different D's & S's specifically for...

  • Forums

    No, only the Portal Access requires the premium Property Manager feature.

    You can read more about the various options for communicating with cleaners here:

    None of those options work well in my opinion. It’s too hard to explain to people to use an iCal link. I did it with 4 different people and exactly zero figured it out f...

  • Forums

    Maybe I'm asking for too much here, but would be nice if OR would keep track of every pushed nightly rate/min nights.

    For instance, let's say I'm really organized and I push spot rates every monday throughout the winter season. By summer I have pushed rates maybe 20 times for the months of Dec->Apr. For the earliest Dec dates I might have only pushed them 1 or two times, but for the late April...

  • Forums

    Our widgets have auto-resize code in them and they'll resize to fit the available space if you place them directly on the page.

    Problem is, a lot of modern site builders wrap the OwnerRez widget with their own extra <iframe> wrapper for security. It does increase security if you're running untrusted code or letting random people paste scripts on your page. But the security also keeps the OwnerRez...

  • Forums

    That's not at all why STRs get banned. It's about taxes, lobbying by hotel industry, and taking away housing from locals. You should know that Victoria. But sure, I'll start watching my cameras like a hawk, and will swoop down and charge the guests a fee and/or kick them out for sneaking an extra person in. Because that's what I want to do with my time..... NOT!  :)
  • Forums

    Chris,
    Here is my VRBO iCal link:

    When I opened the tab to get the ical export link for you, I noticed a setting that I do not remember seeing before. There is a big green check mark next to these words... "Include Tentative Reservations in the calendar export"

    I could have missed this setting before, but it's hard to keep up w...

  • Forums

    IHi Rich,

    I'm curious...when you enter Spot Rates in OR, do you enter them directly on the Rates Calendar? Or do you use the OR import/export spreadsheet to do it?

    If you use the OR spreadsheet then you could just create a new spreadsheet and save it to document those rates.

    Or, have a "Master" spreadsheet to archive the rates and each time you change the spot rates just copy that particular OR...

  • Forums

    I'm wondering if anyone has picked the OR option for "only guests with verified government-issued ID and who have traveled on AirBnB, are recommended by other hosts, and have no negative reviews...." Seems like that would eliminate most instant bookings. Wondering if that would also make me appear as accepting IB in AirBnB's eyes, which would help my placement in results.
    This is actually Airbnb's...