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  • Blog

    ...april-product-update-new-sidebar-layout-app-url-change-messaging-api) .

    Here are all the webinars happening this month with registration links so you can register ahead of time and tune in live! 5/2/2024 Demo

    Join us for a live demo of OwnerRez! Lisa, from our client engagement team, will give a high-level demonstration of how OwnerRez looks across all of its menus and features.

    Register no...

  • Blog

    ...ccupancy-rules)
    * Vrbo Missing Beds Listing Quality Analyzer (LQA) Error (#missing-beds)
    * Support Center Video Filters (#video-filters)
    * Bug Fixes (#fixes)

    * August 7th release with 12 bug fixes (#bugs-august-seven)
    * August 14th release with 10 bug fixes (#bugs-august-fourteen)
    * August 21st release with 8 bug fixes (#bugs-august-twenty-one)
    * August 28th release with 15...

  • Blog

    ...ce our partnership with Welcome Compass () to offer our users a service to generate curated guest experiences at scale.

    About Welcome Compass

    Welcome Compass transforms vacation rental hosting by enabling hosts to deliver exceptional, personalized guest experiences that exceed expectat...

  • Forums

    For reservations over 6 months away
    1/3 due now, 1/3 due 90 days prior, 1/3 due 60 days prior

    For reservation less than 6 months away
    1/2 due now, 1/2 due 30 days prior

  • Forums

    ...UTOMATICALLY included on AirBnB?

    Again, this is an OPTIONAL item. Including it in the nightly rate, with no choice being provided to the guest, is wrong, incorrect, and practically dishonest!

    2) It is a SEASONAL item, that we ONLY charge for during certain times of the year, but it appears that it is being applied ALL the time! (Am I wrong about this? Is it only being applied seasonally? So...

  • Forums

    ...e-checked my OwnerRez and don't see any issues there.  Vrbo is fine.  I saw a comment on Facebook that this may be a widespread problem with Airbnb with their AI counting photos of bed (ie if we have 2 different angles of the same bedroom it will count as 2 beds).  Not sure if that's accurate but I need help figuring it out.  Any guidance will be appreciated as I don't know how long this has been t...
  • Blog

    ...be integrated via a bridge/hub device.

    Based on all of that research, I decided to write up this post to share everything we've learned so far.

    ()

    WARNING: long post ahead -- 2700 words, 8 lock types, 21 locks, hubs, bridges etc. Tips and tricks are at the bott...

  • Forums

    ...it as a Twin Bunk Bed.

    Bunk beds are also available in Double or  Queen. In which case I have the Double. Providing the right size would mean that 4 people could sleep in this bunk bed instead of 2. I could switch the beds to 2 Doubles, but guests need to know that it is a bunk bed.

    Also, my sleeper sofa is Queen size pullout and not a Double. The OwnerRez system generates it as a double.

  • Forums

    ...icate of "James McCool House" which had recent issues. Because creating a duplicate of a listing with reported issues goes against our policies, your listing will be removed from AirBnB on July 15th, 2024". 

    I immediately contacted ABB customer service line for clarification as to where this message is coming from, and what "duplicate listing" they are referring to. As of today, after speaking...

  • Forums

    ...ast time the OR team develops (or contracts to develop) mobile apps with push notifications and quick access to a messaging inbox. Real-time notifications are absolutely necessary in this industry in 2021, especially with the (also unnecessary) ~2-minute delay OR engages in when sending emails via their Postmark ESP (they appear to use a batch process that runs every ~1-2 minutes instead of sending...
  • Forums

    Actually I want to do it in the Bookings List
    add a filter for # of bookings
    Arrival from and to

    That way I can filter for all those arriving in the next 2 weeks
    who have 2 or more bookings
    Then I can give them a special gift or arrange to setup an outdoor movie night for them

    Can we add this to the Bookings List filters?

  • Forums

    *Update: ABB finally reinstated our listing* but now, calendar is not syncing with OR... I've turned off Instant Booking for the moment in ABB, since during this ABB delisting, we received (2) VRBO reservations (it's been over 1 hour as reactivated ABB listing, calendar still not syncing with the (2) new Rez's).
  • Forums

    ...that wifi locks consume a lot of battery unless you change them so they "heartbeat"  and only come online every once in awhile to check for things.  What has been your experience with batteries?

    2.  If you use the heartbeat how do you handle things like last minute guests, early checkins or late check outs where you need to adjust the booking and subsequently any restrictions you have placed o...

  • Forums

    ...ser (day 1) trying to get some concepts down. I've stumbled upon OR after posting in a VRBO forum that I was planning to build a homegrown system with some of the OR features. For background, I own 2 ski resort condos in Colorado US and currently have them only listed on VRBO.

    Some Questions:

    1. If using OR with some premium features, what mgmt steps will remain in VRBO vs moving to OR?...

  • Forums

    Have your rent as position 1 - I'm thinking it would always be at the top anyway.
    Have your cleaning as position 3... it will be next in line unless you have something that says it should be position #2... see next :)
    Have any/all discounts as position 2, that way it only discounts the rent and is discounted before cleaning, taxes, and/or any other surcharges are applied.
  • Forums

    Thanks for the direct and honest feedback, Dori123. You're not alone. Many many OR users have asked about the QuickBooks integration. We have planned and designed but had to sit on them over time as other things have gotten in the way.

    There are basically two types of QB updates:

    1) A big overhaul that needs to be done that will change the entire process for how OwnerRez bookings/payments...

  • Forums

    ...ser (day 1) trying to get some concepts down. I've stumbled upon OR after posting in a VRBO forum that I was planning to build a homegrown system with some of the OR features. For background, I own 2 ski resort condos in Colorado US and currently have them only listed on VRBO.

    Some Questions:

    1. If using OR with some premium features, what mgmt steps will remain in VRBO vs moving to OR?...

  • Forums

    ...out to streamline my booking procedure anyway but it's not looking very promising right now.

    1) There is no way I would ever pay $35 a month. I probably average 3-4 bookings a month, that is with 2 units (a duplex). In the high season, we have guests stay a month or more. In the off season we have at most 50% occupancy, either way that is not many bookings a month. $5 a booking might be possibl...

  • Forums

    ...about to streamline my booking procedure anyway but it's not looking very promising right now.

    1) There is no way I would ever pay $35 a month. I probably average 3-4 bookings a month, that is with 2 units (a duplex). In the high season, we have guests stay a month or more. In the off season we have at most 50% occupancy, either way that is not many bookings a month. $5 a booking might be possibl...

  • Forums

    ...t a bit different for each property like the name, directions, door code, etc. Here's an article on that:

    2) If you do need different templates, group similar ones together by a common prefix so that when alphabetically sorted they will show up together.

    Anybody else have a good system they use for this?...