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  • Blog

    ...expectations shaping the market. From policy changes and community pushback to booking trends and rebranding efforts, here's a look at the major developments making headlines this week.

    As of April 21, 2025, Airbnb has implemented a global update to display the total price of listings, (

  • Getting Started » ProServices

    ...Service fees do NOT include monthly service fees, as determined by the Pricing Calculator () .

    Number of Properties ProConnect ProTransfer WebAssist
    First 2 properties $500 total $300 total Inquire about pricing ()
    Properties 3 - 9 $150 each property $100 each property...

  • Websites » Hosted Websites

    ...usel) Create a Video Page

    1. Go to Hosted Sites in Settings () and click on the row for your website. This brings you to its main control screen.

    2. Click on the "Create Page" button, and select the "Custom" option:

    (

  • Integrations » Housekeeping Services

    ResortCleaning is the original property care solution for vacation rentals. They started providing software to automate VR housekeeping in the summer of 2008. Since then they added a number of tools and features to help manage the chaos of vacation rental operations, including housekeeping, inspections, maintenance, inventory and much m...

  • Core Concepts » Bookings, Quotes, Inquiries

    ...ow a "book now." The guest will send an inquiry and will only be able to book when the owner responds with a quote. This allows you to correspond with the guest and ensure they're qualified first.

    #2 - Set the credit card processor to auth-only on booking ("card will not be charged at checkout"). This makes the booking pending until you decide to approve or cancel the guest. You set the credit ca...

  • Core Concepts » Security Deposits

    ...able, and their rules will still be "no security deposit."

    Each property has a Rules area, where you can configure the default settings for Security Deposits.

    ()

    Each Booking also has a Rules tab. This is automatically populated by whatever's set for the Prop...

  • Core Concepts » Fields

    ...wnerrez.com/settings/fielddefinitions) ! This is under Settings > Custom Field Definitions.

    * Webinar: Focus Session - Fields and Custom Fields ()
    * Types of Field Codes (#types)
    * Custom Field Definitions (#field-defs)
    * Quote Acceptance or Renter Agreement Signing Configuration (#quote-accept)

    * Guest Experience D...

  • Channel Management » Channel Integrations » Booking.com

    ...and hitting save on the rate plan should correct the errors. Beyond that, since we don't have access to OR users' BDC accounts to see what changes have been made.

    Bookings I want to discontinue my listing on Booking.com, but I don't want to abandon the bookings I've already received.

    Call Booking.com support, and ask them to turn off...

  • Channel Management » Channel Integrations » Airbnb

    ...s-you-should-know-about-airbnb)
    * Airbnb's Community Disturbance Policy ()
    * Why Quality Matters on Airbnb ()
    * Airbnb: Hosting Optimization ()
    * Top tips to help improve your ranking in search results (
  • Getting Started » ProServices

    ...Service Pricing

    ProConnect Service clients may choose to add on the ProTransfer Service () for an additional $150 for the first 2 properties, $50 per property for properties 3-9, and then $25 per property for each additional property.

    Number of Properties ProConnect Only ProConnect + ProTransfer
    First 2 properties $5...

  • Websites » Widgets

    ...ort/articles/widgets)
    * Adding OwnerRez widgets to WordPress ()

    Timeline:

    0:00 - Introduction (#0)
    0:44 - OwnerRez setup (#44)
    2:15 - Widget creation (#135)
    2:48 - Shortcode creation (#168)
    3:54 - Widget install (#234)
    4:47 - Import calendar and set up payment methods (#287)
    6:56 - Walk through booking as a guest
    7:45...

  • Core Concepts » Bookings, Quotes, Inquiries

    ...ions tab, click the Schedule dropdown button, and select Schedule Payment. Follow the prompts to schedule a payment for the remaining balance at the appropriate time using the card on file from Step 2.
    * If your rules require a security deposit, you need to schedule that. On the Transactions tab, click the Schedule dropdown button, and select Schedule Security Deposit. Follow the prompts to sc...
  • Channel Management » Listing Site Integration

    ...HTML or text bodies, or having both in the same email, talk to your webmaster or programmer.

    Example

    The following example represents an inquiry from a guest named "John Smith".

    Property: ORP12345
    First Name: John
    Last Name: Smith
    Arrival Date: 4/15/2013
    Departure Date: 4/21/2013
    Adults: 4
    Children: 3
    Pets: 1
    Bedrooms: 2
    Email Address: john.smith@email.com
    Phone: (672) 555-1212
    C...

  • Forums

    I would like to set up a gap night offer trigger where if the arrival gap OR departure gap are 'less than or equal to 2 nights' then I can send the renter an email with a field code similar to {BADJOPEN}. However, currently the only way to set this up requires that if either arrival or departure gap meet the requirements, then both dates are sent to the renter even if one of the gaps is more than 2...
  • Forums

    ...rty shows historical info by year

    example when hovering over a property name in the ribbon

    ......................YEAR............Nights:....Rented....Vacant......TotalRent
    .....(on track)...2019.............................. 7..............2 ............$2,123
    .......................2018...............................23............7............ $4,555
    .......................2017.............

  • Forums

    ...during holiday period(defined as Jun 30 - Jul 7). But They are taking only part of holiday week. What I see is this:

    Rent 5 nights (7/3 - 7/7) during Independence Day adjusted for Week rate at $371.29 per night 1,856.43 $1,856.43 Rate: Week for $2,599.00
    Season: Independence Day (Jun 30 - Jul 7, 18)
    Rent 2 nights (7/8, 7/9) during Summer Peak adjusted for Week rate at $268.43 per night 536.8...

  • Forums

    Would like to request 2 new fields that would just list

    #1 {TOMORROWSSARRIVALS}  just displays property guest arrival date departure date

    #2 {TOMORROWSDEPARTURES} same as above but just departures

    In our case we would use these to send to cleaners, inspectors, and maintenance personnel via email in the morning day prior to.

     

    Randy House

  • Forums

    I set the Independence day week rate to: "Use this rate for bookings with the same or more number of nights " and rate for the night $379 or with blank.
    it is still prorating.


    Rent 2 nights (6/28, 6/29) during High Season adjusted for Week rate at $268.43 per night 536.86 $536.86 Rate: Week for $1,879.00
    Season: High Season (May 29 - Jun 29, 18)
    Rent 5 nights (6/30 - 7/4) during Independe...

  • Forums

    ...when you have your arrival/departure dates splitting across two seasons, the rate engine is pricing EACH side of the season individually.

    So let's say that a 3 night stay splits across a season with 2 days in the first season and 1 day in the second season. It's looking at the first part and looking for a 2 night rate for that season "section", and then looking for a 1 night rate for the second s...

  • Forums

    ...follow-up this...

    There is definitely a way to add automatic discounts for certain lengths of stay.

    Let's take Paul's exact example:

    1) customer stays 4 nights, a discount of 10% per stay is given
    2) customer stays 5 nights, a discount of 12% per stay is given

    Go to Surcharges & Discounts (under Settings), click Create and then fill it in like so:

    1) Set the type to Discount
    2) Set the name to...