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  • Forums

    Christian G in response to: Tag Automations from Surcharges and Discounts
    2 months ago

    ...their selection. Could be used in the context of free add ons or guest preferences. Would you like for us to set out a pack and play? Yes or no? How many towels would you like for us to set out? 1 or 2 per guest? Etc…

  • Blog

    Show Your Brand Logo in Gmail, more Hawaii VR troubles
    4 years ago

    ...aii, the state Land Use Commission has a big decision to make. The question of whether Hawaii County can prohibit short-term vacation rentals on land classified as agriculture will be decided August 12th. A group of 20 Kailua-Kona, Waimea and Captain Cook landowners, along with the County, have asked the LUC for a declaratory ruling. Half of Hawaii land mass is classified as agriculture, close to 1...

  • Forums

    Michelle J in response to: Integration with Mailchimp
    3 months ago

    ...Our email/CRM overhaul needs to happen so that "contacts" are more entity independent from bookings, quotes and inquiries.

    That being said, we understand how very important integration is in the Web 2.0 world. We were one of the first software packages to integrate with HomeAwayConnect calendar, for instance, and we're the only one I know of that updates it in near real time. Same with FlipKey....

  • Forums

    Shawn H in response to: Year End Statement for PM
    4 months ago

    Thanks for the nudge. This is our 2-year-long project(!) and it kept growing in scope, which is unlike anything we normally do. It was hard to find a cutting-off point to release with, so we kept allowing the scope creep to help get it right. Well, that time is nearing (the get-it-right part).

    We hope to get it out early this year in an opt-in Beta (fingers-crossed). It won't help with 2023 tax...

  • Forums

    Robert P in response to: Trigger to send follow up to unbooked quoted inquiries
    7 months ago

    ...ssue:

    1) Any follow-up email could only be sent once per week, month, etc... so if the guest had three quotes done together, they would only receive one instance of that particular follow-up.

    2) Rather than being based on quotes, the follow-ups can be based on emails sent. So if an email goes out that has three quotes in it, it is the email itself that is followed-up on, not the individual...

  • Forums

    Discount for etransfer? OR surcharge for credit card payment?
    2 years ago

    How do I setup a surcharge to charge customers for using their credit card? In Canada we are allowed to charge up to 2.4%

    A surcharge is a fee that a merchant may add to a transaction when a consumer pays by credit or debit card.Surcharges for credit card paymentsAs a merchant, you have the option of adding a surcharge to a credit card transaction (except in Quebec). Some payment card network o...

  • Forums

    Add check-in date filter to communications history filters
    2 years ago

    I want to know whether guests checking in the upcoming week have opened my 2 critical emails or not. Right now that's a pain to figure out for even just my 4 properties. Adding a check-in time (after & before) filter in the communications history would solve this problem and limit the display to just those bookings coming up, rather than the way it shows it now which is all bookings. It would also...

  • Forums

    Shopping Cart
    2 years ago

    I’d like a shopping cart option where a guest can book 2 or more suites at the same time and only have one contract and one payment.  I’m aware of the ability to bundle units and use mutual blocking but with seven suites that would become very tedious to setup and very expensive.

  • Forums

    CC was declined insufficient funds. Bookings.com, I am needing to expedite the cancellation of invalid cards
    2 years ago

    So i had a CC decline due to insufficient funds and another because of the bank declining the transaction. In both cases the reservation remained and they where given 24 hours to submit a new card. 

    Q#1 is there a way to instantly cancel the booking and not have the wait time?

    the second issue for the insufficient funds. The 24 hour period was trigured.. then OR sent another notice to booki...

  • Forums

    Tags- Colors
    4 years ago

    I love the tags and would love to see a color feature added. I use tags for access codes given, paid waiting till 2 days prior for codes, request for early check ins if open, etc and could easily differentiate between them with colors.

  • Forums

    Thursday 3 night minimum (my default is 2 night minimum)
    4 years ago

    My default is a two night minimum. But on Thursday nights I want a three night minimum because I don't want someone booking Thursday+Friday night only, and leaving an orphan Saturday night. Is there a

  • Forums

    Refund/ insurance strategy for more profit?
    4 years ago

    ...ne do this?
    1) Increase the cost of booking via Airbnb or VRBO (my two outside platforms) by 7% over my direct ownerrez booking rate through the price adjustment feature in OwnerRez API integrations.
    2) This now makes booking on my direct site 7% cheaper (actually 7% + the 7-14% by also not charging any VRBO? AirBNB serve fees). Include cancellation insurance (7% my expense) option with all direct...

  • Forums

    Jennifer W in response to: Discount for etransfer? OR surcharge for credit card payment?
    2 years ago

    Thanks Ken! 

    I've setup a 2% discount for etransfers and will see how many take advantage of that.

  • Forums

    Suzy T in response to: HOMETOGO - Any experience of this platform in our community?
    2 years ago

    Our experience has been positive. We've received 5 bookings through HomeToGo in the last 12 months so it hasn't been a huge revenue driver, but the guests have been courteous and you have full control over the booking which is nice.  by /forums/users/347386257 Hostfolio – Nov 11, 2022 5:05 PM (UTC)

    Thank you so much for your feedback, Hostfolio.  I have a few follow-up questions, if you have t...

  • Forums

    Chandler S in response to: HOMETOGO - Any experience of this platform in our community?
    2 years ago

    1.  Inside OR, were you able to add their commission onto the base rates (just as we do with Airbnb and other channels)?

    Yes you add your markup in the channel API section.

    2.  How do you work with the 18 month calendar availability?  Is that an issue for you? 

    We only allow our calendar to be open 365 days in advance, so this isn't an issue for us.

    3.  I am a little surprised by th...

  • Forums

    BlueMtnCabins in response to: HOMETOGO - Any experience of this platform in our community?
    2 years ago

    1. yes, just like any other channel

    2. Just like any other channel - you specify on API settings

    3. Not sure I understand. Vrbo does the same

    4. Yes. My cancellation policy is the same on all channels

    5. No. I have IB on vrbo as well as on my own website

  • Forums

    Miapartamentos in response to: Automatic reviews for Airbnb?
    3 years ago

    Please add this. Literally waiting 2 hours before going to bed so I can review a bad guest on the last minute.

  • Forums

    Matthew H in response to: Automatic reviews for Airbnb?
    3 years ago

    ...y sooner than 1 minute before the review period ends. I don't want the guest to get an email from Airbnb saying, "Matthew wrote a review about you, write your own review to find out what he wrote".

    2. It would be very nice to be able to write the bad review before the stay ends, or at least to be able to suppress the default positive review. I've currently got a guest on a 30-day stay who was e...

  • Forums

    Hotelhuisjeswarm in response to: Rates, year over year
    4 years ago

    Hi JJ,

    We’re pushing rates +2 years, setting up seasons is the easiest way to do that.
    In order to avoid guests booking in the third year, we’re setting a “Basic Price” on that channel of 5000 p/night.
    Keep in mind to deselect “Rates” when you’re importing a property from AirBnB or VRBO.

  • Forums

    Chris Hynes in response to: Entering a new property when using API
    4 years ago

    I don't think we have an end to end article with all of the channels, but you basically want to:

    1) Add the property
    2) Fill out the photos, descriptions, amenities etc
    3) Fill out rates
    4) Run Tools > Listing Quality Analyzer to see what you missed

    Then look at the channel specific articles about adding properties. For example, for HomeAway/Vrbo: