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  • Blog

    The wait is over! Maybe you missed the most exciting part of our March 13th release with 21 updates (/support/articles/update-2024-03-13) , but it's not too late to read all about how Google Vacation Rentals is now available for all! Oh, and we tweaked some guest Booking.com billing messaging and fixed some bugs, too.

    * New Features...

  • Forums

    when can we please have the option to add discount to a quick quote?  I just lost out on $280 because I created a quote with a 10% rebook discount for a returning guest).  And before I could disable it, someone booked my property and nabbed that discount. Grrrrr!!!!  Of course there are no criteria I could have selected for “returning guest” to prevent this from happening. And I don’t like the fact...
  • Forums

    ...ocessorB.  I can get a lower rate with credit through one processor, but I get a much lower rate on debit cards through another processor that charges directly based on interchange rates.  It's about 2% lower for debit card fees.  In my case it's large enough volume to make a significant difference.  For now I have to route both credit and debit through the same processor, but it would save me a lo...
  • Forums

    I have my minimum nights set to 3 but I keep getting instant bookings for 2 nights. Has anyone had this issue and found a solution?
  • Forums

    ...nting or non-renting and that this would be included on the list of TYPES available to you in the pull-down menu at the top of the Filter Screen (the current options are Blocked Off Time or Bookings)
    2.That your filter would hold even when you switch view types and would only clear when you manually remove the filter
  • Blog

    On Monday, I started a "Midsummer Updates" series to highlight the raft of changes that were released over the past 6 weeks. Today we'll cover the 16 updates that went out on the week of July 12th which is mostly bug fixes and small tweaks.

    * Enhancements & Tweaks
    * Bug Fixes Enhancements & Tweaks

    No new features this week, so let's jump right into enhancements!

    Do you use FloridaRentals.c...

  • Forums

    1. Property reviews - Can owner have access to reviews of their properties through owner portal?
    2. Communication - Owner's ability to communicate with PM for property maintenance or getting clarification to questions/queries through owner portal?
  • Blog

    It hows that I am now intergrated with GVR.  When I go to GVR several things are occuring.

    1: My property does not show under "houses" but shows under "cottage"

    2: There isn't a landing page that shows pricing or "inquire"

    3: It doesn't show that it is available despite using dates that I know are open.

    4:  I have an error under "analyzing listing" under channel rules with GVR. The...

  • Blog

    It hows that I am now intergrated with GVR.  When I go to GVR several things are occuring.

    1: My property does not show under "houses" but shows under "cottage"

    2: There isn't a landing page that shows pricing or "inquire"

    3: It doesn't show that it is available despite using dates that I know are open.

    4:  I have an error under "analyzing listing" under channel rules with GVR. The...

  • Blog

    I intergrated with GVR 3 weeks ago and it still shows pending.  Why is that? by Toni L (/forums/users/347429625) – Mar 26, 2024 3:35 PM (UTC)

    Toni, as we stated in our GVR Overview (/support/articles/google-vacation-rentals-overview) support article, "Users can expect a delay of 2+ weeks before their properties go live on Google Vacation Rentals due to a manual onboarding process by Google...

  • Blog

    ...anding whether or rates are just transferred from ownerrez to GVR ike they are with other channels or if there is anything special I need to do?

    Also, I turned on the GVR integration but it says "2 properties don't show in this list because they aren't connected" why would this be?

  • Blog

    If we currently have it setup as Criteria > Listing Sites > All, (which includes GVR), can we just keep it this way?? by TreasureIsland (/forums/users/347392357) – Mar 18, 2024 11:41 PM (UTC)

    You can, but keep in mind that some surcharges may not work on Google the same way they work on other channels. That is why differentiation may be important. You can set 2 surcharges : one  for Google va...

  • Blog

    Forgive the poor wording on my question.

    of the two options:

    1. OR hosted site

    2. Global Landing Page

     

    it seems like using the OR hosted site is the better option. Is that the consensus?

  • Blog

    Forgive the poor wording on my question.

    of the two options:

    1. OR hosted site

    2. Global Landing Page

    it seems like using the OR hosted site is the better option. Is that the consensus?

    It depends on what is important to you....

    If you use the hosted site option the guest is shown your website/brand directly when they come over from Google.  If you use the global landing pa...

  • Forums

    ...s from guests who have already booked (i.e. What is the WIFI password? Which day is trash day? etc.). Others such as Hospitable have this included. Thanks. by Evan W (/forums/users/347388814) – Nov 20, 2024 2:24 AM (UTC)

    Hey Evan,

    While OwnerRez doesn't offer this as an internal feature, we now work with a number of AI integration partners. I would recommend checking them out! You can fin...

  • Forums

    Honestly I'd rather see us add a map for WP plugin before doing this. I know the difference in demand is significant, but we already have a map for Hosted whereas the WP folks are missing out entirely. 
  • Forums

    ...lushing baby wipes, but their company isn't equipped to fix that, so I am still waiting on a contractor to address the problem. My questions are,
    1. Can I submit a claim for the plumbing situation?
    2. Can I submit a claim for lost revenue in the other unit, since I needed to block it off for my current guest to use so they have a functional restroom?
    3. If there is damage to the bath cabinet or...
  • Forums

    Hi, I'm new here and just finished setting up 2 properties. One is working as expected but on the second property I entered incorrect rates. So I went back in and adjusted the rates but the rate calendar has not updated. I have waited 24 hours, thinking that maybe it took awhile for the change to occur, but it has not. An additional observation is that on the correct property it displays a weekly r...
  • Forums

    ...ly have these available dates still available for the current season - Email us if you are interested!
    <field would insert either a table of dates or preferably a calendar snapshot of availability>

    E2) We've gotten XX 5-star reviews in the past year, can we ask you to add another?
    <<XX would be replaced with the count of 5-star reviews>

    E3) Not free, but would be nice to include a current weather...

  • Forums

    As Chris Hynes said, it's definitely possible with the Mutual Blocking feature. I have two side-by-side 2-bedroom condos and rent them out separately as well as together as a combined unit. The Mutual Blocking feature works flawlessly IME.