Trial Demo
OwnerRez

Search results

1684 results in 0.005 seconds

  • Blog

    How Marina's Edge uses Analytics to Improve Customer Experience
    9 years ago

    Let me start by introducing myself. I am Damon Stoddard. I co-own a vacation rental property on beautiful Lake Chelan in Washington State. My wife and I visited Lake Chelan in 2011 and by June of 2013 we owned a brand new vacation rental called Marina’s Edge. When we opened in 2013 we knew nothing about vacation rentals. I am professionally trained as a Six Sigma Master Black Belt (simply stat...

  • Blog

    User Profile: Beach Resort Services
    2 years ago

    ...years! You can see some of her amazing properties at beachresortservices.com () and learn more about her story below.

    Can you tell us a little bit about your history?

    My parents honeymooned in Galveston in 1957 and stopped in Surfside on their way home. They fell in love with it. We vacationed he...

  • Forums

    Manel S in response to: Same Day Bookings with Time Cut Off
    2 months ago

    If you it is added please make it sync with AirBnB so we don't have to manage the times in 2 different places

  • Forums

    Evolve Credit Card Processor - we've been "downgraded"
    1 year ago

    Hello! We switched to Evolve for our credit card processing in October. Since then, we've been charged over 4% per transaction (except for one, which was under 2%). We understand that different credit cards carry a different processing rate, but this isn't the issue. Evolve is telling us that we are being "downgraded" because "the required information is not being entered. Like the property phone n...

  • Blog

    Webinar With Airbnb, California Bans Vacation Rentals, No New Year’s Eve Parties, Workcations In Miami Beach, Covid Vaccine
    4 years ago

    Happy Friday! 😃This will be our final industry news for 2020, since the holidays are next week!🎄We hope everyone can spend some safe, quality time with their families. We will be winding things down until after the new year, but don't worry! We'll still be around if something catastrophic happens.

    We would like to thank everyone for a fantastic year, despite all of the craziness that has been g...

  • Forums

    Ventura County V in response to: Example Websites Having OwnerRez Integrated
    4 months ago

    ...tly have six properties and utilize OR's various widgets (Booking/Inquiry form, availability calendar, reviews) and the Wordpress plugin (description, photo gallery).  Just started using the plugin 1-2 days ago, so the property details pages will be reworked slightly.

    Only things currently not using OR are the location details, the amenities (for now), and the map.

  • Forums

    Alece in response to: Allow guests to pay with Apple pay
    3 months ago

    Lynnbrook Group (one of OR's 2 recommended partners for payment processing () ) offers mobile wallet () for payment. However because OR does not support mobile wallets, this offering is not available to us as OR users. 

    PLEASE add this capability so that your...

  • Forums

    Bri in response to: Make the Inbox feature similar to other messaging apps and inboxes
    4 months ago

    ...the site only? I want to ditch my other unified inbox provider, but I can't do so until I can give my team members the ability to answer and communicate with guests.  by Edward G (/forums/users/347442871) – Jul 2, 2024 10:30 AM (UTC)

    We have plans to provide more permissions for Team Access users down the road, but wouldn't be able to provide an ETA. At present, messaging-only permissions do...

  • Forums

    Ventura County V in response to: Make the Inbox feature similar to other messaging apps and inboxes
    4 months ago

    ...about a year ago, you won't regret it!  Better support, US based servers and event triggers that happen in your timezone, NOT Lodgify's UTC timezone.  Plus I'm paying less for 6 homes than I did for 2 with Lodgify... and no annoying annual contracts.  When I moved over, VRBO was running very slow on moving API connections from one PMS to another, so when you're ready to pull that trigger the soone...

  • Forums

    Take to the Lake in response to: Evolve Credit Card Processor - we've been "downgraded"
    1 year ago

    ...?  We can check the logs and prove that it is being sent to them.  Please write the Helpdesk with the ORB number of such a booking so we can investigate. by Ken T (/forums/users/347381996) – Mar 1, 2023 3:45 PM (UTC)

    I just sent a report to help@ownerreservations.com (mailto:help@ownerreservations.com) . I'm also on the line with Converge, but no help yet. Thank you. by Take to the Lake (/f...

  • Forums

    Delete AirBnB email?
    6 years ago

    ...ll I'm new here and was wondering- when they sign the rental agreement / legal doc I get their actual email which is great- but it still sends to their AirBnB email as well and now. It also shows me 2 emails on the guests profile page. And when I hover on the booking calendar it shows me the AirBnB email. Is there a way that we can get their real email to delete/ overide the AirBnB email once they...

  • Forums

    PM to have option to add fix monthly fee along with %
    2 years ago

    At the moment we can only set as % the property manager fees.For some owners,especially the ones who use the property 2-3 months or the year we charge a flat monthly fee on top of the % booking fee.

  • Forums

    Discount Order
    2 years ago

    Most of my discounts are in position 2 and they only discount rent, not cleaning fee...works great.

    Cleaning fee is in position 3. 

    ONE discount is in position 4, (cleaning discount) and when entered on the first registration screen is causes an error????

  • Forums

    Cancelations and Lynnbrook
    2 years ago

    I have a 100% 14 days / 50% 7 days / no refund policy. I make guests pay $50 at time of booking. Today is Wednesday and the Guest is set to arrive Friday (2 days) and just emailed me needing to cancel.  When i click cancel under her booking info I'm prompted about the refund and then it details charges, followed by the end where it says she paid $50 and based on charges and policy she gets no refun...

  • Forums

    Hello from Guerneville CA
    2 years ago

    Hi my husband and I renovated our home we raised our kids in and started renting it out 2 years ago. We both work full time jobs plus run our Villa. We are happy to have found this platform and are working on our website to capture future guests without using Airbnb so much.

  • Forums

    Ella in response to: Blocked off time now being charged?
    8 years ago

    Hi Sam,
    Thank you for replying. Makes me feel a little bit better to know I have some time to figure things out.
    Also, I will be deleting 1 or 2 properties soon as I will no longer take bookings for it(nothing to do with ownerrez). On one of the forum posts it states that to delete a property you have to delete all Associated bookings, but this cannot be done if payments have been processed, so no...

  • Blog

    Chris L in response to: Automation in OwnerRez
    5 years ago

    ...us know how their stay was and if anything needs fixing--my goal is to reinforce the point numerous times to let US know of any issues instead of waiting to leave them in a review).

    We see a lot of 2-night stays in our market. You can see where this goes--the guest receives the welcome AND the check-out reminder at the same time. That can be a little odd and confusing and also make it look less p...

  • Forums

    Ken T in response to: Second email booking confirmation
    2 years ago

    ...re are a couple other ways to accomplish what you want:

    1. Most email inbox programs have the ability to filter for messages of particular types, and forward them on to another email address.

    2. You can configure a new email template and trigger to send data when a booking is created, to whatever email address you want.

  • Forums

    Chandler S in response to: Block a number from SMS - think car warranties and google listing calls
    2 years ago

    We get 2-3 spam calls per day on our SMS number. I have the number labeled "OwnerRez Guest" so I know to always answer when it rings, but unfortunately 9/10 times it's just a spam call.

  • Blog

    Anne S in response to: New Ribbon Calendar with Sliding, Filtering, and Cross-Month Bookings!
    2 years ago

    ...before.  For example, I have five properties listed and often only want to view four of them.  I can figure out how to do that now with the new calendar. by Tracy P (/forums/users/347381775) – Mar 2, 2023 4:08 PM (UTC)

    Our pleasure Tracy! If you are lucky and all four of your properties have one letter in common, you could add that letter to the filter box.