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  • Core Concepts » Security Deposits

    ...ult in the renewal of the hold failing for insufficient funds. If that happens, OwnerRez will automatically try again the next day.

    Here's an example:

    * Your rules call for the hold to be placed 2 days prior to arrival
    * Your rules call for the hold to be kept until 5 days after departure
    * You are using a credit card payment processor that only allows holds to be active for 7 days

    You ha...

  • Integrations » Guest Communication

    Absolutely () is dedicated to transforming the vacation rental market by connecting property owners and managers with reliable home service professionals through an intuitive, no-code platform. With a focus on simplicity and efficiency, Get Absolutely makes it easy to manage and coordinate essential services,...

  • Core Concepts » Renter Agreements

    ...for Vrbo bookings.

    You can create a header/footer for agreements including your logo, contact info, etc. in the Settings > Theming () section.

    * Feb. 25, 2025, Webinar: Focus Session - Renter Agreements ()
    * Single Agreement (#single-agreement)
    * Multiple Agreements (#multiple-ag...

  • Core Concepts » Travel Insurance

    ...g Travel Insurance

    If you have Enabled the travel insurance option, direct-booked guests will have it presented to them as part of the booking checkout process.

    ()

    Guests who booked via a channel will also have the option presented to them as part of the process...

  • Updates & Archives » Email Blast Archive » 2025

    Subject

    Configuring Per Guest Per Stay Fees on Airbnb Body

    Hi [first name]!

    I'm reaching out because Airbnb has recently added support for "per guest per stay" fees to their Resort, Management, and Community/Association fees, so there's now a way to charge like this. Quick Summary:

    We noticed that you've got one or more additio...

  • Messaging » Template and Trigger Library » Pre-stay Library

    ...a channel template to remind your channel guest to provide their contact information and sign your renter agreement.

    Note: Why can't you use a platform email or proxy email address like "joe.blow.12345@messages.airbnb.com" or "joe.blow.12345@messages.booking.com?" These platform/proxy email addresses aren't real. If you send messages to them, your message will be collected by the channel, stripp...

  • Updates & Archives » Email Blast Archive » 2024

    ...name]!

    Hope you are doing well!

    We're reaching out to inform you of a recent update that impacts Damage Protection coverage (

  • OwnerRez APIs » API for Channel Integration

    ...f the lodging rate element that sourced them so they can be mapped back to the correct item. This should start with ORSUR (for fees and discounts) or ORTAX (for taxes):

    cURL example:

    curl --user ${ownerrez_user}:${ownerrez_key} --location --request POST "${ownerrez_api}/haolb/modifybooking?type=${ownerrez_user}&key=${ownerrez_key}&bo...

  • Messaging » Template and Trigger Library » Pre-stay Library

    ...s, but you can still dress them up with personalized field codes and light-hearted emojis.

    Here is a quick look at how the above SMS template looks in preview mode:

    Not a fan of emojis? No worries, edit that part out!

    We used the {BADJOPEN} field code to display open adjacent nights both before and after the booking. However, if...

  • Messaging » Template and Trigger Library » Pre-stay Library

    ...them by email, channel, or phone to send a personalized email offering discounted gap nights for their upcoming trip.

    Note: Why can't you use a platform email or proxy email address like "joe.blow.12345@messages.airbnb.com" or "joe.blow.12345@messages.booking.com?" These platform/proxy email addresses aren't real. If you send messages to them, your message will be collected by the channel, stripp...

  • Messaging » Template and Trigger Library » Pre-stay Library

    ...NAME}

    Body:

    Hi {CFIRST},

    Thanks for booking {PDISPNAME}!

    I just noticed that the {BADJOPEN} your reservation is still available.

    Would you like to add additional nights to your reservation for 25% off? If you are interested, please reply to this email.

    Talk to you soon and thanks for choosing {PDISPNAME}!

    {MYFIRST}

    If you're wondering what those field codes do, check out the field code...

  • Integrations » Business Intelligence

    Partner with TechTape () to drive up your revenue performance!

    TechTape is a tech-enabled service, not software. They develop revenue strategies tailored to align with your goals, implement and adjust the strategies based on ever-shifting market conditions, to help you achieve top revenue performance! The...

  • Messaging » Template and Trigger Library » Pre-stay Library

    .../support/articles/trigger-example-booking-channel-reply-request-contact-info) support article for more information.

    Note: Why can't you use a platform email or proxy email address like "joe.blow.12345@messages.airbnb.com" or "joe.blow.12345@messages.booking.com?" These platform/proxy email addresses aren't real. If you send messages to them, your message will be collected by the channel, stripp...

  • Messaging » Template and Trigger Library » Pre-stay Library

    .../support/articles/trigger-example-booking-channel-reply-request-contact-info) support article for more information.

    Note: Why can't you use a platform email or proxy email address like "joe.blow.12345@messages.airbnb.com" or "joe.blow.12345@messages.booking.com?" These platform/proxy email addresses aren't real. If you send messages to them, your message will be collected by the channel, stripp...

  • Messaging » Template and Trigger Library » Pre-stay Library

    ...them by email, channel, or phone to send a personalized email offering discounted gap nights for their upcoming trip.

    Note: Why can't you use a platform email or proxy email address like "joe.blow.12345@messages.airbnb.com" or "joe.blow.12345@messages.booking.com?" These platform/proxy email addresses aren't real. If you send messages to them, your message will be collected by the channel, stripp...

  • Channel Management » Channel Management

    ...sed to notify the guest about an offline or stay collected fee charged on-site or by a third party.

    Offline surcharges are only available for Airbnb and Vrbo channel integrations.

    Along with the 2024 California Assembly Bill 537 (

  • Integrations » Door Locks

    ...o Settings () > Door Locks () then click the button to connect to your type of integration.

    For some lock types, the connection process may take you to the lock provider to log in and authorize OwnerRez to connect to your account. For others you'll need to en...

  • Integrations » Door Locks

    OwnerRez has a direct integration with Schlage (pronounced SHLAYG). Users must create a free Schlage account, and download and use the Schlage phone app to set up the lock. You can go into OwnerRez and set up the lock integration at that point.

    * Cost (#cost)
    * Supported Locks (#supported-locks)
    * Features (#features)
    * Limi...

  • Integrations » Housekeeping Services

    Keepers () revolutionizes housekeeping for short-term rental hosts with automated cleaning management that requires no host fee. By connecting directly to your OwnerRez calendar, Keepers syncs your booking schedule with a network of vetted housekeepers, ensuring your property is always guest-ready. See if Ke...

  • Forums

    Combine all message sources into ONE thread In the guest communication tab.  Currently we have multiple message threads for the same guest in the inbox. One for Airbnb, another for any sms communication, I have 2 separate message threads for a VRBO guest from VRBO. Please put all messages with a guest into a single thread. Thank you.