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  • Blog

    Payments by check, pending bookings, Sage integration and more
    13 years ago

    ...ned, this update took a lot more time because of all the areas of the application that it affected.

    You can look at the technical details on the update page, but here's a quick breakdown of the big stuff.

    Accounts can now have multiple payment methods

    Look at your account overview page, and you'll notice that the text is different in the payment methods section. Click through to view your paymen...

  • Blog

    Kaba for Individual Locks, Airbnb Rate Testing, new PM Owner features, and much more!
    2 years ago

    ...e I'm on the product team, I get to share upcoming product news every now and again. One of those things I'm really excited about is that we're working on overhauling the OwnerRez "Guest Forms." Good stuff!

    In the meantime, because it's a large overhaul, we know we needed to handle cell phones differently on the current forms. The cell phone field is first and that way if people have one number, it's...

  • Blog

    SMS for Canadian Users, Batch Update Bookings for PM, Airbnb Infants, more Stripe/3DS2 Tweaks
    4 years ago

    ...his to save the Stripe connection right away and then ask for the settings after the fact. That way, if you click away, the Stripe connection is still saved.

    We'll keep our eye on all the new 3DS2 stuff, but if you see something that seems off, let us know right away! Even if you're not a European merchant, keep an eye on your Stripe settings and processing history in OwnerRez and let us know if so...

  • Blog

    Introducing OwnerRez Channels
    4 years ago

    ...channels and more channel related feature throughout the rest of the year and into 2019.

    As vacation rental owners ourselves we're salivating over the possiblities and can't wait to get all of this stuff done! The current roadmap starts with booking.com content push, then into VRBO/HomeAway and Airbnb content push (both via channel bridge for everyone and direct integrations for 5+ property users). A...

  • Blog

    Vrbo Becomes an Only Child, Tag Columns on Exports, New Import for Owners
    4 years ago

    ...everybody, time to talk updates! This week, we've got a tidy little set of updates (about 16) to go through, all of which are enhancements or bug fixes. No new features to talk about, but the little stuff is important too! 💪

    * Enhancements & Tweaks
    * Bug Fixes Enhancements & Tweaks

    This was a small housekeeping week, so let's hop from lily pad to lily pad here in no particular order...

    A long...

  • Forums

    Shawn H in response to: Show TAGS on RIBBON VIEW: example; early check in, late check out, owner stay
    1 year ago

    ...s://) added some good stuff. You can now filter for tags on bookings (like you could on the Legacy Ribbon view) but we don't yet show them on the hovercard. That is planned for an upcoming release but not yet in development. Ou...

  • Forums

    Genas Sierra Inn in response to: ChatGPt integration (or other built-in AI)
    5 months ago

    ...ust integrate AI for customer service with another company that already specializes in CRM management and instead focus on using AI to set up channel management, property management, team management, stuff that should be the core competencies of a channel manager / PM system.

  • Forums

    Paul W in response to: How does the pricing between Stripe and Lynbrook compare?
    1 year ago

    ...pensing.  In the future, we will sync these fees and deposits with QuickBooks as well.  If you use Converge or some of the others, you probably won't get that for a while if ever.

    Just some other stuff to keep in mind.  The processing fee % isn't everything.

  • Forums

    Ability to "pick and choose" amenities to appear in website widget
    2 years ago

    ...o categories that they feel are relevant on their end, but may not be the right way to display them on an independent website.

    When using the widget, I then had a massive list of poorly organized stuff that was not able to be well-stylized for the site. The only way I found to group things as I wanted in a moderately well-stylized manner was to hardcode my amenities into my site manually. See exam...

  • Forums

    Adjust rate change logic
    2 years ago

    ...e a pricing tool, integrated, those rates change daily, regardless of whether they’re actually booked or not. This leads to big consistency issues in price adjustment. It often tries to do some crazy stuff and I have to manually change rates more often than I accept the new OR generated charges. I see others complain about this a lot in the unofficial OR FB group and would like to see this addressed.

  • Forums

    Caleb M in response to: Triggering surcharge for Early Check-in/Late Check-out
    2 years ago

    Ken was partially correct, we have similar stuff planned, but nothing that quite tackles what you're looking for. I'd recommend turning this into a FR at this time.

  • Forums

    Chris Hynes in response to: Touchstay
    5 years ago

    Yep, we're in talks with them, but waiting for them to build an API before we can do integration other than the email stuff you're using now.

  • Forums

    Paul W in response to: Rates
    5 years ago

    ...set amount and min. night. These will be "spot rates" which override seasonal rates in our system.

    No discount codes yet, but still very important on our To Do list. We keep getting MORE important stuff that pushes it back (right now the big important thing is our Airbnb API integration) but we do care about it and plan to release it.

  • Forums

    JTVRs in response to: Integrations, OTA
    6 years ago

    Thanks. I was meaning that the only issue with direct integration is the calendar looking kind of stuff. All the other Communications and functionality work on all the OTAs?

  • Forums

    BlueMtnCabins in response to: Integrations, OTA
    6 years ago

    Thanks. I was meaning that the only issue with direct integration is the calendar looking kind of stuff. All the other Communications and functionality work on all the OTAs?
    I use with VRBO booking .com and yes auto responders etc work. Tipadvior is challenge. Chris is working on that

  • Forums

    Chris Hynes in response to: VRBO and Subscription Options
    8 years ago

    ...their real email address, populate it in OwnerRez, and then your scheduled emails will work for those bookings as well.

    We've got some enhancements for walled gardens planned for later this year -- stuff like parsing the booking and payment notifications so we can populate charges and payments, a guest "checkout" that would accept their email address and have them sign your renter agreement, etc. As...

  • Forums

    Sid P in response to: Managing VRBO service fee when entering charges
    2 years ago

    Cool stuff.
    It would be great if you had a special way to deal with the ridiculous VRBO/HA service fee as it would always be removed from what we actually get out of the down payment.
    Thanks for the hard work you guys do.

  • Forums

    UstlcRentals in response to: House Rules as a field for Rental Agreements (& Emails)
    2 years ago

    ...my properties is a houseboat with special requirements, like flip a switch on when you shower to drain water from boat or its a step 50 stair climb that Guests must be able to walk. I emphasize this stuff several times in listing and in house rules but so many guests argue they never saw anything about it any of it. With the rules on the agreement they sign, I feel it would give more support for me on...

  • Forums

    Chris Hynes in response to: not seeing the email tab at the top...
    5 years ago

    Thanks for the feedback! We're continuing to develop our strategy on managing email, inbox/outbox stuff, and that's very helpful!

    In the meantime, we've put email history under Tools so you have a quick link to get back there.

  • Forums

    ShenRent in response to: VRBO and Subscription Options
    8 years ago

    I think the minimum price setting takes care of them going too low, but I've never used it.

    Marinas Edge, have you gotten higher prices with the smart stuff turned on? Or does it always tend to hit your minimum?