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  • Blog

    ...rrez.com/vacation-rental-channel-manager best channel manager in the vacation rental industry, we do a lot of work on monitoring and improving our channel connections. While we can't work on channel stuff every week, we constantly make notes so that we can jump on improvements when the time allows. Not a month goes by when we aren't making channel updates. In this release, we hit a couple of things w...
  • Blog

    ...reviews.capterra.com/new/100831) or G2 () and write your own. We'll notice it and pick it up just like all the others. But hey - only write good stuff! No complaining! 😂 Bug Fixes

    Auto-create blog menu. A few months ago, we added a blog feature to hosted websites (/blog/blogs-for-hosted-websites-associate-photos-with-rooms-on-airbnb-improved-r...

  • Blog

    Last night's Google outage is still causing shockwaves through some of their services. Gmail is sending back wrong bounce messages that say stuff like "email address doesn't exist" when in fact they do!

    If you're getting a lot of bounce messages from OwnerRez today, please note that we are watching this and reactivating these email addresses for you.

    When the smoke clears, please look at your Commu...

  • Blog

    ...each bedroom greater than four. Any vehicles parked outside must be in the driveway, parking apron or other designated parking area.

    Well, ok then! Maybe this is a reaction to all the house party stuff in the news recently?

    How badly impacted is Hawaiis tourism industry these days? The Hawaii Tourism Authority released data on Tuesday that showed vacation rentals across the state were only at 14...

  • Blog

    ...that stop you from enjoying another round of the Midsummer Updates series! We're at Part 8 and covering 14 updates from the week August 23. This is a tidy little update but packs in some important stuff, so off we go!

    * New Features
    * Enhancements & Tweaks
    * Bug Fixes New Features

    Need to copy owner settings and preferences from owner to another? You can now do that. We added a new "Apply T...

  • Forums

    That report doesn't have the data we need.

    It has a bunch of stuff under income that shouldn't be (cleaning, management etc)

    and is missing expense that it DOES need (management fee)

    and when you export it it loses all sums/totals and just pulls in the data cells and you have to go manually enter all the other info... I did 3 of them before realizing it was missing my management fee, which...

  • Forums

    Hello, 

    We just tried to put some of our properties on Airbnb and ran into issues where they said they owners had to do the listings then add us in. Has anyone else run into similar issues? Part of the reason our owners adore us is because they don't have to do the back end stuff. Thank you in advance.

  • Forums

    ...booking for this Friday. Went today to see why I haven't received a signed rental agreement and discovered my email was never sent even though it is set up as a trigger. Went reading through the help stuff and saw this

    "If you are using an API connection to Airbnb, TripAdvisor, CanadaStays, or Booking.com - the API connection will not give you the guest's real email address. They only give you a fa...

  • Forums

    ...hink is highway robbery, so I no longer recommend them. But unless you have a crazy amount of bureaucratic red tape in your jurisdiction, it's just a bit of paperwork and waiting for them to send you stuff back and well worth the ultimate flexibility that API integration with Vrbo offers.
  • Forums

    ...hink is highway robbery, so I no longer recommend them. But unless you have a crazy amount of bureaucratic red tape in your jurisdiction, it's just a bit of paperwork and waiting for them to send you stuff back and well worth the ultimate flexibility that API integration with Vrbo offers. by /forums/users/347352198 Chris L – Sep 6, 2022 6:33 PM (UTC)

    exactly! Paying taxes is a small inconvenience...

  • Forums

    ...Hey Alin, can you clarify what you mean by "Tags"?  Is that a location or other tracking item in QB.  I'm not aware of any feature called "Tags" but then I know Intuit keeps adding a lot of new stuff, so maybe that's there now.  And if it is there, can you confirm if it is available in all versions including the lower starter plans?
  • Forums

    We would love to see integration with smart things for all the stuff...locks, thermostats, and modes!! We have also been using Rboys for the past 2 years and are now scrambling to find an alternative. I don't remember how much we paid for Rboys, but it was just a one time fee that we paid and nothing after that. We have really relied on it to automate so much for our cabin, especially in the winter mon...
  • Forums

    .../users/347381996) – Oct 3, 2023 3:24 PM (UTC)

    Accounting doesn't seem to be a priority and in some cases not even well understood. To me it is really hard to understand how work is being done on stuff like lock integration that is a non-paid feature and there are at least half dozen of services that provide a solution and that effort is not directed towards fixing accounting that is an integral ne...

  • Blog

    .../347379669) – Nov 1, 2023 3:16 PM (UTC)

    We are changing it to use the name.  The feedback on that has been overwhelming and the use case is pretty obvious.  The OwnerRez engineer working on lock stuff is already actively working on putting that in place.

  • Forums

    ...s://) added some good stuff. You can now filter for tags on bookings (like you could on the Legacy Ribbon view) but we don't yet show them on the hovercard. That is planned for an upcoming release but not yet in development. Ou...
  • Blog

    ...the weeds on that part first.

    Before Inbox cleanup, we've had to clean up messaging features (like Autoresponder) and work our way through some of the side features so that we can get to the main stuff.  That, too, has already been underway for a while.

    Our PM system has a large V2 about to drop that we've been working on for 2 years which changes a number of significant things around commissio...

  • Blog

    Glad to see the portal feature.  That's been an issue with my business partners who were used to looking at pricing and occupancy on our previous system (while not having the ability to mess stuff up).  Looking forward to the granular access and read only features for them and the Staff/Cleaner function.  Would be great to have a report/portal access that says "Property A guests stay from B to C with D...
  • Blog

    ...- it's the same as every other lock integration.

    Here's a quick pic of us testing it:

    (Ignore the purple buttons. That's extra stuff that only OR staff can see.)

    We created two different locks and associated them with the same property and set "random" as the code generation setting.  We created a booking, and, as you can see,...

  • Forums

    For me it is that I can't see the entire list of properties on one screen because it scrolls under the owner Rez header. I would like to be able to shrink the screen to fit on one 'screenshot'. There is plenty of computer screen, just don't have ability to look at just the calendar without the owner Rez stuff.
  • Forums

    ...perties fully on the App and it has been GREAT - before I had a Centralite keypad with MyQ and RBoy which is now not possible.

    I have had a couple of calls with support they have some really cool stuff coming down the pipe... like OR they launch new features monthly and sometimes more often.

    They don't have Daikin integration yet but will likely come soon if the Thermostat feature takes off......