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  • Blog

    ...at booking as well.

    If you use the default OwnerRez renter agreement for your bookings, give that a quick look when you get a free minute. We changed it recently to a bigger better style with more stuff in the header and first couple of paragraphs. This is a format we've been using for awhile in our Concierge Setups, and we wanted everyone to have it.

    To see what it looks like, go to Settings > L...

  • Blog

    ...g Fixes

    Always process Travel Insurance. We have a "Confirm and Finalize" page where users often go to make 'pending' bookings permanent. The confirm page runs the guest's card and does a bunch of stuff including processing Travel Insurance requests. However the user can bypass this by going to the payments area and just running the guest's card directly. When they do that, the booking's 'pending' s...

  • Blog

    ...creens. This should reduce a lot of confusion in changing owners while also leading users down a path of success.

    The last big enhancement is kind of a nerdy one and might fall under the "dev ops" stuff we don't talk about publicly. However, we decided to mention it here because it might lead to some changes you see in the user interface. We've been cleaning up our dates and time zone logic to cor...

  • Blog

    ...most of you already pay more than the 20/month minimum, but we have many users that still hover around that price point. Even without Channel Management, that 20/month price point gives you tons of stuff - the world's best calendar import/export engine, widgets, triggers, messaging, CRM, reporting and much much more. But at 20/month.... quality is not sustainable. We are not willing to sacrifice q...
  • Blog

    ...showing for some reason. Fixed!

    Make widget help article link clickable again. In the widgets area, there's a link to our support articles that explains how to use the Embed Code and other widget stuff. The link was hidden by something over top of it, but all better now!

    Quoting historical dates? We strive to stay out of your way as much as possible, but we also try to be helpful when appropria...

  • Blog

    ...they successfully gain access to your Vrbo account, they can't change your listings, rates, availability and so on. All of that is driven from OwnerRez. In fact, even you yourself cannot change that stuff from the Vrbo dashboard because of how the API mode operates. So just a reminder here to stop using iCal and switch to API!

    Airbnb is gearing up to list its shares on the Nasdaq. Earlier this month...

  • Blog

    ...everybody, time to talk updates! This week, we've got a tidy little set of updates (about 16) to go through, all of which are enhancements or bug fixes. No new features to talk about, but the little stuff is important too! 💪

    * Enhancements & Tweaks
    * Bug Fixes Enhancements & Tweaks

    This was a small housekeeping week, so let's hop from lily pad to lily pad here in no particular order...

    A long...

  • Forums

    I HATE the process in place for the channel bridge...yes, it's probably just me...we go to the extension ( since chrome upgrade those are hidden, btw, and cannot figure out how to get them on my small tablet). Why can't we put all channel bridge "stuff" on one page instead of the extension...then the download...then go to another page to upload...awful.
  • Forums

    ...ntains all of the booking details and correspondence and then download that report so I can send it in to Eleven? I looked but didn't see anything. Otherwise I'm stuck doing a bunch of screenshots of stuff and that doesn't seem efficient. TIA!
  • Forums

    @Chris: You're right about certain things like push notifications or camera integration (for cleaning checklists) though camera stuff can actually be done with regular web app. To bridge the gap on push notifications, we've kicked around the idea of having System Alerts go from email to text (or both) so that you get a text message instantly for certain things. That would help and make it so we didn'...
  • Forums

    ...it isn't a lot of additional work.

    We recently (just in the past few days) released an update to make the rate calendar much slimmer and easier to use on mobile and tablet displays. The top header stuff is greatly reduced and the "set" button row is also collapsed. This allows an entire month of days to show easily in your smartphone window. Here's a pic:

    [img

  • Forums

    I think there's a misunderstanding - you'd subscribe to VR Scheduler or Resort Cleaning, integrate that account with OwnerRez, and then set up your cleaners with accounts to log in to those systems, which offer those features. They don't have to do any fancy tech stuff.
  • Blog

    Q4 of this year or Q1 of 2021. We just had a meeting with their team earlier today about a bunch of stuff and this came up. Messaging and reviews are the big things coming and both are very near-term.
  • Blog

    ...pumped out of the factory right now.

    EDIT: Maybe you knew about that and you're referring to deeper integration - like automating triggers for that. Very high on our To Do list. we have some great stuff dropping in the next couple weeks but unified inbox, SMS and website changes are very much front and center.

  • Forums

    ...M303155 -- but I suspect my OwnerRez integration is interfering with that.)

    Given the seriousness of the COVID-19 crisis, can this be bumped up in priority? I know it's a long-term project, but TBH, stuff like this is way more important now than, say, a new rates editor.

    Yes, we can manually add blocks after each booking, but that gets extremely tedious to monitor and change, especially with how quic...

  • Blog

    ...owner of the cleaning company. When he discovered he could use it to pull reports, allowing him bill us (his largest/primary client) monthly rather than having to do daily accounting to keep track of stuff, he was sold. Their training is fantastic & Jill Mason is hands on, practically 24/7. We ended up sharing it with our cleaners, who created their own “region” to handle their other few vacation renta...
  • Forums

    ...hers would be outlined in the rate notes.

    2) For amenities, we've thought about that but the problem is if we put it in a widget then it's going to affect the SEO on your site. Google doesn't search stuff in widgets as well as they do things that are written out directly on the site which is why we've so far avoided making widgets for the content parts that you do want to SEO.

  • Forums

    The fix has been released (last week), along with a ton of other stuff:
  • Forums

    Ahh, normality. Soon, hopefully!

    2) For amenities, we've thought about that but the problem is if we put it in a widget then it's going to affect the SEO on your site. Google doesn't search stuff in widgets as well as they do things that are written out directly on the site which is why we've so far avoided making widgets for the content parts that you do want to SEO.
    You are right! I did not think...

  • Forums

    CSS won't work in emails, Rich. Virtually every email program on the planet (Gmail, Outlook, Apple, Android) all strip that stuff out. Even a lot of normal HTML gets removed. Are you trying to create a warning box or alert or something?