We released an update earlier today that was mostly aboutProperty Management stuff, but we slipped in a couple things for emailing that will make your life a lot easier. We have a lot ofchanges coming for guest communication - responding toinquiries, dealing with guest responses, capturing a timeline/thread of everything - but we wanted to fix a problem that has been frustrating users for awhile.
You...
...ing them to even send an email?
Want to allow wide-open inquiries for even no-date requests?
Check out the widget settings now. There are a lot of new options.
That's it for now
Lots of other stuff going on, but I wanted everyone to know about these specific feature updates so that you can go make them work for you right away.
As always, if you've seen other change in the system and have ques...
Hi Alece,
You are correct. Statement views are for Owner Statements.
However, all expenses in OwnerRez are Owner Expenses. There is not (yet) the concept of a PM expense, hence, we have not exposed expense columns in the same manner on PM statements.
We'll keep this Feature Request around, as we have lots of stuff planned for the PM module in the coming roadmap.
I just went through all the steps and spoke to Namecheap and they got all my DNS stuff connected, etc. Everything is showing good.
So.... do I change my email to my business email now? Or do I leave everything in my account as my @gmail.com?
I guess I'm just a little confused how everything needs to be set up.
Thanks!!
...mparing this year to last. We purchased this license because in coming to OR this type of data just wasn't available to us.
What we would like to see is a page in the app that would include the stuff that you have in some of your reports like:
The Daily Checklist
Booking Statistics
Occupancy
An ADR calc which I don't really see with the data we can get a way to calcul...
...o categories that they feel are relevant on their end, but may not be the right way to display them on an independent website.
When using the widget, I then had a massive list of poorly organized stuff that was not able to be well-stylized for the site. The only way I found to group things as I wanted in a moderately well-stylized manner was to hardcode my amenities into my site manually. See exam...
No updates yet - sorry about that! 😥
We keep having to back-burner stuff like that because of important features that pop up. We just finished a large HomeAway API update for instance which slowed down a bunch of other things. And now we just signed with Airbnb so that will be coming too in the near future, also slowing down some things. There are certain features that we are forced to drop everyt...
...Air (which pretty much everyone does) you will have to get used to accepting Book Now requests and using their message thread.
* We are working on tools to work WITH the message thread and Book Now stuff that they send.
* It is more important than ever to export your records out as the walled gardens put up their high walls
...r 2, the agency only gets commission on 2. TAs sort of take it in the shirt either way, but it is how it has historically been done.
Vrbo really shouldn't be able to grab additional commission on stuff not booked through them. Maybe the OR team needs to go back to Vrbo and bring this up in light of how commissions work with other parts of the travel industry? Ultimately, it's OR that reports the re...
...astically together. It may make it a little more difficult to investigate your competition's pricing, but it's just a toggle switch away to see where their fees are.
The cleaning checklist stuff, I'm guessing will be a separate section of either checkboxes or a generic "low, medium, high" with vague definitions for people to fill in.
...r for centralizing guest records so that you can have an actual CRM system and do reports on your repeat guests and up-selling and such. Obviously custom fields for that would have to wait until CRM stuff was actually out. I can tell you that it will probably a good deal of time before that happens.
There is a lot of focus right now on things like:
- Auto responders for inquiries
- Rules (which go...
...d template that you didn't intend for everyone in the past to get.
It sounds like you're looking for a marketing tool to send newsletter type content out. I don't think any of our scheduled sending stuff fits that bill at the moment. I suppose if we allowed you to take a template and do a one-time in-place send to all bookings (or a filtered list of them), that would meet your need. Something to th...
Hi GreenJoe,
Ah yes, the Airbnb-style stuff. HomeAway has been trying to duplicate what Airbnb does for the past two years. I figured that was what you were referring to. We're not terribly concerned about it, given HomeAway's track-record and their marketbase. FlipKey has recently been walking down the same road. Both HA and FK don't seem to realize that many of their customers don't want to be...
Michelle
I was looking at some youtube intro stuff for wufoo and looks like I may be able to do that in my website - so I can either send it to @inquiryspot or maybe in the beginning send it to my email address to see what shows up. Now will your programs know the data that is being past? I guess most heading should be the same - first last names, etc - I will look back at the websites you included...
...oment, our reporting/analytics features have not yet been released. It's a very high priority item, but we've had to push it back for higher priority items. At the moment, we're working on a lot of stuff related to email.
If you collect credit card payments, your gateway/merchant account provider offers some basic reporting though only about basic credit card transaction and batches.
-Michelle
...onfirmation email might be wrong)
- Check-in and Check-out policy
- House access code for the lockbox
- Specific reminders about the area (fishing licenses, etc)
You can find the custom paragraph stuff in your property area under the Email Settings tab.
