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OwnerRez

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  • Forums

    My client is freaking out because of this, help
    1 year ago

    ...things are working, but one issue is driving my client crazy. When I send out canned messages from OwnerRez, it shows on Airbnb as coming from the owner.  Welcome message, directions, etc., all this stuff shows as coming from the owner of the Airbnb account, which is my client.  Also, if I reply to someone using the CRM, it also shows as coming from her.  She hates this, she wants messages from me to...

  • Blog

    Last 4 of Phone for Door Code, Auto-Create Listing Sites, Cleaning Fees on Statements, Charge Snapshots, Delayed Code Generation
    3 years ago

    ...creens. This should reduce a lot of confusion in changing owners while also leading users down a path of success.

    The last big enhancement is kind of a nerdy one and might fall under the "dev ops" stuff we don't talk about publicly. However, we decided to mention it here because it might lead to some changes you see in the user interface. We've been cleaning up our dates and time zone logic to cor...

  • Forums

    Airbnb channel bridge issues
    1 year ago

    Hello, 

    We just tried to put some of our properties on Airbnb and ran into issues where they said they owners had to do the listings then add us in. Has anyone else run into similar issues? Part of the reason our owners adore us is because they don't have to do the back end stuff. Thank you in advance.

  • Blog

    Send trigger emails based on the listing site (eg. sending "Airbnb clean-up" emails)
    7 years ago

    ...Let's sayyou use our calendar import to automatically import your Airbnb bookings. Because Airbnb doesn'tshare the guest's real email address, youneed to ask the guest for that (and probably other stuff) so that you can manually "clean up" the booking and keep your records up to date.

    Previously, you had to remember to manually email Airbnb guests and ask for information online. Now, OwnerRez will...

  • Forums

    Quote Email/SMS/Channel Triggers
    8 months ago

    ...y after 3 days after 5 days after and so forth it was first quoted, this would increase our bookings a lot. I used to have a high-school kid hired that would just go through the quote list and resend stuff that had been quoted in the last 3 or 4 days and he would look to make sure there was still availability on that unit, and if not he would do a new quote on a unit that was available. Then start send...

  • Forums

    Report containing all data, transactions, and correspondence from a single booking
    3 years ago

    ...ntains all of the booking details and correspondence and then download that report so I can send it in to Eleven? I looked but didn't see anything. Otherwise I'm stuck doing a bunch of screenshots of stuff and that doesn't seem efficient. TIA!

  • Forums

    Privacy Notice - Hosted Website
    6 years ago

    ...te.

    Is there a way to add a Privacy Notice to this? There is none on the dropdowns or the bottom. Granted, I did not spend much time on this yet, but not grasp how to add that "bottom" of the site stuff such as Privacy Notice, Terms & Conditions, etc.

    Do you have a stub for a VR privacy notice? Although I expect few Europeans, the GDPR does cause one to sit up and take notice. As if California wa...

  • Forums

    Paul W in response to: Discount codes
    5 years ago

    No movement yet - sorry. We're hot on a bunch of other stuff right now like channels, QB, SMS and TI. Channels are 75% of it. Lots of small tweaks and adjustments as well. We do about 3-4 minor releases every *week* around here. 😜

  • Forums

    Paul W in response to: Sync on demand
    3 years ago

    That actually exists already, though it's a bit buried. Go to the property > calendar import > click the calendar import (VRBO or Air) and then click the Sync Now button. To be clear, this is only for pulling stuff INTO OwnerRez, not pushing out to other sites.

  • Forums

    Randy Juneau in response to: Interactive Calendar
    9 years ago

    ...have 1 page to go to that I can see all unit's availability AND do a quote without having to navigate all over. Just a suggestion since personal devices are being used more now than computers to buy stuff online. It makes it a lot easier for the traveler as well to have just one page to see and use. Just add it to my wish list!! Thanks! :-)

  • Forums

    Le Touquet Holid in response to: Missing Conversations - Odd Financials
    4 years ago

    I've also had weird stuff with air bnb conversations. 2 seperate enquiries from the same person for different properties. One enquiry appears voided but the conversation link takes me to the active enquiry. I have emailed support with more in depth details.

  • Forums

    Chris Hynes in response to: Missing Conversations - Odd Financials
    4 years ago

    ...onnected and then you reauthorized it. When that happens, we re-merge the existing bookings to make sure nothing's changed during the period where the channel was disconnected.

    I've also had weird stuff with air bnb conversations. 2 seperate enquiries from the same person for different properties. One enquiry appears voided but the conversation link takes me to the active enquiry.
    Airbnb uses a sin...

  • Forums

    Susie T in response to: Ribbon Enhancements...
    2 years ago

    For me it is that I can't see the entire list of properties on one screen because it scrolls under the owner Rez header. I would like to be able to shrink the screen to fit on one 'screenshot'. There is plenty of computer screen, just don't have ability to look at just the calendar without the owner Rez stuff.

  • Blog

    Rich S in response to: Damage Protection program (ARDI) being changed soon - New carrier and rates!
    5 years ago

    Lydia - I've done the same but only $100. I guess I'm self-insuring on this stuff and not worrying too much about it. Thanks for clarifying that this insurance is for owners ;-)

  • Forums

    SP in response to: inquiry request
    13 years ago

    Michelle

    I was looking at some youtube intro stuff for wufoo and looks like I may be able to do that in my website - so I can either send it to @inquiryspot or maybe in the beginning send it to my email address to see what shows up. Now will your programs know the data that is being past? I guess most heading should be the same - first last names, etc - I will look back at the websites you included...

  • Blog

    ShenRent in response to: Airbnb API integration - come and get it!
    5 years ago

    Agree with Blue about the questionable value of these pricing engines. If you manually adjust for holidays, weekends and recency (eg. way far out or way close) with stuff going up and down accordingly, you don't need the dynamic engines. I thought they were based on supply at one time (eg. PriceLabs would actually crawl sites and see what dates are taken) but that's not the case. They are just going up...

  • Forums

    Chris Hynes in response to: Tax question
    2 years ago

    ...ort we have in OwnerRez, others go by QuickBooks. It depends on the level of data you have in each. If you fill OwnerRez with all of the data we can give a better report with vacation rental specific stuff like # of nights booked, perhaps rent vs. different non taxable items etc. This is actually our main focus area for development right now -- getting the numbers correct in OwnerRez and then being abl...

  • Forums

    Glenn Moore in response to: Remotelock Integration not finding locks
    4 years ago

    ...uld be willing to be a tester if OR ever wanted to do that. I just don't think a lot of people have Vera/Zwave, (which is admittedly a more techie lock solution than the pre-packaged - simple-to-use stuff you get from August lock, and other home depot / Rona purchased hardware).

    Gelnn

    Hmmm....

  • Forums

    Paul W in response to: Remotelock Integration not finding locks
    4 years ago

    ...ey guys,

    Sorry for the delay on this. I wanted to discuss internally because our RemoteLock support is kind of up in the air right now. We support the "old methods" really well but some of the new stuff we don't. As it happens, we are in the middle of upgrading our RemoteLock support to handle their newer APIs and we are adding Kaba as well.

    We would like to support Vera and Zwave but it's more co...

  • Forums

    Chris Hynes in response to: hourly? add-on booking?
    6 years ago

    Our property calendar only goes down to the night, and there's a lot of stuff built round that. If you're doing multiple intraday bookings, you'd need to use a different method. If you are only doing one booking per day (but some are shorter than others), then you could make it work, but if you need to have two bookings on the same day it won't work unless you make multiple properties to hold simultane...