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  • Forums

    ...ve hundreds of 5-star reviews across all popular platforms. Guests being unhappy does not mean they are indeed unhappy. What I mean is that Airbnb guests tend to act unhappy and come up with nitpicky stuff to extract refunds because Airbnb has trained them to act that way - refunding 30% for just a phone call alleging something is wrong, most of the time requiring no proof from the guest and just takin...
  • Blog

    ...ll screens to save space
    * On month, make rows scrollable if too many bookings to fit
    * Layout buttons and filters to fit on one rows
    * Grid responsive to hide/show columns

    And all of the other stuff...

    * Overhaul booking payments and refunds into new Transactions section
    * Add booking cleaning date
    * Hover headers on grid to make sort visible
    * Add datepicker to booking calendar picker
    * S...

  • Blog

    ...I'm talking about these things:

    Yep, those things. And yes, we've known about it too. To make matters worse, as you keep clicking stuff, new pop-over cards would open even though the old ones didn't close. You had to click on the same link as before to close a single card. We finally had enough and fixed this. It is much easier no...

  • Forums

    Surely there’s some way we could turn on a fee calculation that auto populates for VRBO bookings. This repetitive manual stuff is so 2010.
  • Forums

    Would it be stepping over the line to alert people to three free days of webinars from vacation rental industry experts? It is free, and I did this last year. And I didn't sign up for any paid version of it. No I have nothing to do with it. I just got an email about this year's version

    Most people can learn a huge amount about vacation rental stuff from this.

  • Forums

    I just went through all the steps and spoke to Namecheap and they got all my DNS stuff connected, etc.  Everything is showing good.

    So.... do I change my email to my business email now?  Or do I leave everything in my account as my @gmail.com? 

    I guess I'm just a little confused how everything needs to be set up. 

     

    Thanks!!

  • Forums

    Online transactions like vacation rentals, especially card not present, are probably in the high risk category. Think Lynbrook specialized in VRs. Maybe openedge not. This kind of stuff may only get worse.
  • Forums

    ...sion, I'd set Rent and Total columns to the Total (your column D) and leave the Surcharge/Discount etc columns blank and and then set the HostFee to the commission amount.
    - Host fee is used to track stuff like booking site commissions so it's not exactly matching a management fee but it's the best way to keep those separate. If you put in a discount, you'd end up with a lower total showing up in repor...
  • Forums

    We're not quite finished with this release but you'll be back up and running in a day or so. We're in the process of releasing all the new stuff now.

    If you go to the Linked Accounts sections (link here:)

    You can see what accounts you have linked and provide credentials for them if they're not already filled in.

    You can fill in your listing IDs (such as your...

  • Forums

    ...inor one-offs, we're working on email-related features for the next several sprints. It will probably be a good 3-4 months before we switch to another big area because there's a lot of email-related stuff we need to do.

    I can't promise exact dates for templates or mail merge but that's a huge part of this. Nearly everything you've asked for, as it relates to email, has been scheduled except for the...

  • Forums

    ...r 2, the agency only gets commission on 2. TAs sort of take it in the shirt either way, but it is how it has historically been done.

    Vrbo really shouldn't be able to grab additional commission on stuff not booked through them. Maybe the OR team needs to go back to Vrbo and bring this up in light of how commissions work with other parts of the travel industry? Ultimately, it's OR that reports the re...

  • Forums

    ...hers would be outlined in the rate notes.

    2) For amenities, we've thought about that but the problem is if we put it in a widget then it's going to affect the SEO on your site. Google doesn't search stuff in widgets as well as they do things that are written out directly on the site which is why we've so far avoided making widgets for the content parts that you do want to SEO.

  • Forums

    Ahh, normality. Soon, hopefully!

    2) For amenities, we've thought about that but the problem is if we put it in a widget then it's going to affect the SEO on your site. Google doesn't search stuff in widgets as well as they do things that are written out directly on the site which is why we've so far avoided making widgets for the content parts that you do want to SEO.
    You are right! I did not think...

  • Forums

    ...invoice for each payment)? Also, can you elaborate what you mean by the final "close out" invoice you specify? What exactly is this?

    Not yet. We've been hunkered down on messaging, website and PM stuff since then. We do plan on working on QB updates throughout 2021, but no ETA yet.

    The difference in model is basically that income isn't realized until the booking actually arrives and the money i...

  • Forums

    ...ect. After booking, look at:

    - the email(s) you got as both the guest and owner and their language
    - the renter agreement you signed
    - the charges and amounts you paid
    - the rules about when future stuff will be collected
    - the trigger emails that are set to go out on the booking

    And then adjust what you don't like.

    You can always Void & Delete the credit card payment so that it doesn't go to settl...

  • Forums

    What sort of software are you looking for? Most should work in terms of pasting HTML into OR, just as long as there isn't any extra stuff like <script> tags. Are you running into an issue?
  • Forums

    No, the grant access/permissions stuff was backburner'd for other work. You could always share the same login, of course.
  • Forums

    ...gement-third-party-middle-channel-managers
    I think the only channel that will matter (that Ownerrez does not already have) will be Google vacation rentals (or they fall under hotels?). All the other stuff is either redundant or fluff with no added value.
  • Blog

    Yep—I’d love to see triggers for Airbnb messages. A lot of the stuff I email to the proxy now (checkout reminders and instructions, etc.) is better suited to the Airbnb message stream. Hope that’s coming soon!
  • Forums

    ...They get 150/month per property flat regardless of cleaning for doing the above. The better cleaners value this position. They have 3 or 4 properties on the same street so they can group the above stuff together - easy money. Most of them are married and both husband and wife and maybe a grown child or two helps as part of the "team" so one person isn't doing it all all the time.

    It helps to have...