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  • Forums

    ...to make it work.)

    2.  Logs...we would like to have OR capture the logs from the lock and have them available on the lock page... similar to perhaps what you do with the credit card authorization stuff...  in particular we are looking for every time the lock is unlocked or autolocked.   This is a security thing for us.   Needing to know who is going in and out and when.

    3. Notification if the d...

  • Forums

    ...ve hundreds of 5-star reviews across all popular platforms. Guests being unhappy does not mean they are indeed unhappy. What I mean is that Airbnb guests tend to act unhappy and come up with nitpicky stuff to extract refunds because Airbnb has trained them to act that way - refunding 30% for just a phone call alleging something is wrong, most of the time requiring no proof from the guest and just takin...
  • Forums

    ...is honestly one of the biggest gaps in PM right now.

    We have a bunch of recurring property expenses like thermostats/Jervis, camera subscriptions, pest control, HVAC maintenance, and even annual stuff like smoke detectors. There is no clean way to track and bill these.

    Right now it is either manual charges or tracking outside of OwnerRez, which does not scale and things get missed.

    Even so...

  • Forums

    On the Amenities page, is it possible to add several checkboxes. Perhaps under a Green section?

    100% renewable electric provider

    Low flow showers

    Recycle bin

    LED bulbs throughout


    I don't use the

  • Forums

    ...all)
    sleeps
    No pets/yes pets
    WiFI
    Security cameras
    Grill
    patio/deck furniture
    Firepit
    bathrooms (number and icon)
    dinning for (number)
    Central heat/ac
    family friendly
    parking (nbr of cars)


    Other stuff?
    you can see similar list on my site but it is not very flexible and icons don't necessarily match the VR

  • Forums

    ...ere's a lot about booking.com that gives you much more direct control and Airbnb or HomeAway does. A real security deposit, unlike Airbnb with their synthetic deposit. Immediate changes to my profile stuff and amenities and they even call me to confirm and see if there's anything else they can do for me

    Bad: guests get my phone number. Like, they think I am going to chat with guests at work??? My exac...

  • Forums

    ...nerrez.com/settings/channels

    But I realize there have been changes, such as recent HomeAway API

    So, is doing this going to port over my OwnerRez content for each property? Is the calendar and other stuff automatic? Do the Amenities I selected get picked up automatically? What about the Owner information, short description, and other fields on the Description page?

    I want to do this right once, not...

  • Forums

    ...le. They weave it out of your selections. Makes it harder if you have particular instructions not in their complex checkbox pathways

    Cant wait to see how vrbo and airbnb strangle me with such simple stuff.

  • Forums

    ...le. They weave it out of your selections. Makes it harder if you have particular instructions not in their complex checkbox pathways

    Cant wait to see how vrbo and airbnb strangle me with such simple stuff.
    ha, no wonder I get no bookings from them. They concocted property descriptions as "X miles from such and such tourist trap, and Y miles from such and such tourist trap" those even being I have nev...

  • Forums

    Look at the FontAwesome stuff. There's a zillion of them and they are better than icons - they're actually web "fonts" so you can increase their size or color perfectly by just specifying HTML attributes.
  • Forums

    Yep, we're in talks with them, but waiting for them to build an API before we can do integration other than the email stuff you're using now.
  • Forums

    Just make a help topic pointing to this thread, or tweeze out the critical parts from top to bottom under new help topic with a useful name. But this stuff is practically gold.

    Maybe put it at the beginning of the connecting to a channel menu item

  • Forums

    @Valerie - I think it's best to post requests for feature changes in the other forum, makes it easier for the OR team to not overlook it.

    I agree with your comments, there is a lot of value in keeping short term rental stuff all in one place.

  • Blog

    Agree with Blue about the questionable value of these pricing engines. If you manually adjust for holidays, weekends and recency (eg. way far out or way close) with stuff going up and down accordingly, you don't need the dynamic engines. I thought they were based on supply at one time (eg. PriceLabs would actually crawl sites and see what dates are taken) but that's not the case. They are just going up...
  • Blog

    Lydia - I've done the same but only $100. I guess I'm self-insuring on this stuff and not worrying too much about it. Thanks for clarifying that this insurance is for owners ;-)
  • Forums

    ...set amount and min. night. These will be "spot rates" which override seasonal rates in our system.

    No discount codes yet, but still very important on our To Do list. We keep getting MORE important stuff that pushes it back (right now the big important thing is our Airbnb API integration) but we do care about it and plan to release it.

  • Forums

    Awesome!

    Yep, on the logged in site on your booking area it only searches the bookings and stuff in your account.

    To search support articles, forums, and blog posts, use the search box in the support area: Yes, we know we need to put that at the top of the screen here :-)

    Sounds like you already found everything you need, but here's an article about doing pre-arriva...

  • Forums

    Thanks for the feedback! We're continuing to develop our strategy on managing email, inbox/outbox stuff, and that's very helpful!

    In the meantime, we've put email history under Tools so you have a quick link to get back there.

  • Forums

    That's... brilliant. Insane, but brilliant. :-0

    Now I need to go somewhere quiet for a bit and ponder the meaning of life. :-)

    We're planning on upgrading the triggers so you won't have to do screwy stuff like this. But for now that's not actually a bad scheme. Might potentially cause some confusion with your API connections if you have any.

  • Forums

    ...te end changes instantly because it's built on the same infrastructure. All of our security, routing, load balancing, etc infrastructure handles the website end so you never need to worry about that stuff. And your page are always up to date because it pulls directly your OR account.

    With your own third party website (Wix, GoDaddy, Wordpress) you have to manage those content pages on your own. We ha...