Search results
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Send trigger emails based on the listing site (eg. sending "Airbnb clean-up" emails)
9 years ago...Let's sayyou use our calendar import to automatically import your Airbnb bookings. Because Airbnb doesn'tshare the guest's real email address, youneed to ask the guest for that (and probably other stuff) so that you can manually "clean up" the booking and keep your records up to date.
Previously, you had to remember to manually email Airbnb guests and ask for information online. Now, OwnerRez will...
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Switch templates when sending email & send ad hoc email to the guest
10 years agoWe released an update earlier today that was mostly aboutProperty Management stuff, but we slipped in a couple things for emailing that will make your life a lot easier. We have a lot ofchanges coming for guest communication - responding toinquiries, dealing with guest responses, capturing a timeline/thread of everything - but we wanted to fix a problem that has been frustrating users for awhile.
You...
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alexa in response to: Step towards unified email inbox
7 months agoReally wish this was more of a priority other than fixing stuff that’s not broke. Did we really need a redesign over crucial functionality? -
Privacy Notice - Hosted Website
7 years ago...te.
Is there a way to add a Privacy Notice to this? There is none on the dropdowns or the bottom. Granted, I did not spend much time on this yet, but not grasp how to add that "bottom" of the site stuff such as Privacy Notice, Terms & Conditions, etc.
Do you have a stub for a VR privacy notice? Although I expect few Europeans, the GDPR does cause one to sit up and take notice. As if California wa...
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Chris Hynes in response to: Trying to get clear on Channel Bridge, Direct Integrations, iCal setup on OR.
7 years ago...more news on that by the end of the year
Channel bridge...
- VRBO and Airbnb it will pull bookings (full guest info, full financials including detailed invoices and payments, not just the simplified stuff)
- VRBO, Airbnb, TA it will pull reviews
- Rates push coming for VRBO and Airbnb by the end of the year, possibly TA as well
- Content push coming for VRBO and Airbnb in the next few months
- Manual... -
JTVRs in response to: Deep Thoughts on Security Deposits and Insurance
7 years agoTrue. But the ARDI coverage here is $20 for $1000. This is $29 for $10,000 plus a lot of other stuff.
HomeAway is trying to get people to elect $49 pdp. This is much better compared to that.
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Paul W in response to: Deep Thoughts on Security Deposits and Insurance
7 years ago...sheets, etc - all are never more than a few hundred bucks at most. Having 10 grand of coverage is pointless if you never use all that.
PS. Our regular HOI insurance on the houses covers really big stuff with a 500/1000 deductible (and short term renter/liability is specifically mentioned as a named coverage) so anything that would be 10 grand we can cover with that.
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JTVRs in response to: Integrations, OTA
8 years agoThanks. I was meaning that the only issue with direct integration is the calendar looking kind of stuff. All the other Communications and functionality work on all the OTAs? -
BlueMtnCabins in response to: Integrations, OTA
8 years agoThanks. I was meaning that the only issue with direct integration is the calendar looking kind of stuff. All the other Communications and functionality work on all the OTAs?
I use with VRBO booking .com and yes auto responders etc work. Tipadvior is challenge. Chris is working on that -
Paul W in response to: Kaba locks support
7 years agoSorry for the lack of response here. No ETA or news on Kaba yet. It's on our dev roadmap for 2019 for sure, but we have to get some other stuff combed out of our hair here first. -
Chris Hynes in response to: Add Listing Site to Auto Responder Setup Options
9 years ago...template!
HomeAway strips out a ton of formatting from the email in their effort to block all contact info. They basically convert everything to plain text, and their conversion algorithm can jumble stuff up.
I had a look at your email template and there was still some hidden formatting in there that might have been confusing the HA system. I stripped every last bit of formatting for you -- AVAILGEN...
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Chris Hynes in response to: Portal access for owners and staff released!
9 years ago...others like yourself just want the confirmation and let the housekeeper maintain their own schedule. Cleaning checklists, photo upload to note the state of the property, all of this is on our list of stuff we will be adding eventually. Thanks for the reference on resortcleaning.com -- some good ideas there! -
Chris Hynes in response to: Gallimaufry of June enhancements
9 years ago...internet, firewood, mountain, forest, waterview, waterfront. I need to write an article about how all that works for this one -- the other widgets are pretty self explanatory but the search picks up stuff from many different areas.
Adding more buttons is something we will be doing for sure, but as you know we like to start small, see what the different use cases are, and then iterate from there. At a...
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Chris Hynes in response to: Tax question
7 years ago...ort we have in OwnerRez, others go by QuickBooks. It depends on the level of data you have in each. If you fill OwnerRez with all of the data we can give a better report with vacation rental specific stuff like # of nights booked, perhaps rent vs. different non taxable items etc. This is actually our main focus area for development right now -- getting the numbers correct in OwnerRez and then being abl... -
Chris Hynes in response to: Facebook Pixel Conversion Tracking
9 years agoInteresting coincidence -- I was just looking at the FB pixel tracking stuff the other day. We should be able to implement that similar to how the Google Analytics integration is done -- you put your FB id in user settings, and then we render the code for different events.
GA renders the following right now:
- pageview on widget view, quote accept (checkout) pages, one-off payment pages, hosted websit... -
Chris Hynes in response to: Problem with a VRBO guest's booking request and OwnerRez blocked calendar
10 years agoI'll have a look at this. Can you send me the link for the VRBO iCal in question? I believe they're changing up some stuff with that sync, so we may need to adapt on our end. -
Chris Hynes in response to: Ecommerce Tracking
9 years ago...re by adding your GA ID in the Google Analytics Tracking section of your profile (under Advanced Tools).
That will trigger pageviews and events on widgets and bookings.
We don't have the e-commerce stuff hooked up, but it's something we could add. What are you looking for there, exactly? A transaction sent on booking confirm page, with items for each charge lineitem?
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ShenRent in response to: VRBO and Subscription Options
9 years agoI think the minimum price setting takes care of them going too low, but I've never used it.
Marinas Edge, have you gotten higher prices with the smart stuff turned on? Or does it always tend to hit your minimum?
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Sam Westcott in response to: Are you ready for some BIG updates?
10 years agoYes, Nancy, it's optional. Our features are always optional. We don't force stuff on users - not our style! -
Paul W in response to: Alternative to PayPal payment processing
9 years ago...reaks a window and cancel their credit card.
Question - have you asked Lynnbrook about interchange plus pricing? I'm wondering if they already have that. They seemed pretty amenable to most of the stuff we've talked to them about. It's possible that they already do that, if specifically asked.