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...s (listing site)

9) On top of this, no ability to organize templates into folders. It's a hot mess.

10) No ability to use many basic tag automations. We're forced to use zapier for such basic stuff.  not clear what "basic tag automation" is for you. I have tag automations to send cleaners a reminder for same-day turn days, send me a text reminding me to set thermostats, send guests a suggestion...

...s (listing site)

9) On top of this, no ability to organize templates into folders. It's a hot mess.

10) No ability to use many basic tag automations. We're forced to use zapier for such basic stuff.  not clear what "basic tag automation" is for you. I have tag automations to send cleaners a reminder for same-day turn days, send me a text reminding me to set thermostats, send guests a suggestion...

...on, but being able to customize columns has been back-burned for a while.)

The issue is the large number of features we are working on at any point in time. It's not that we don't care about this stuff or drag our feet.  It's that we are working on a wide roadmap, ranging across 8 "verticals" like PM, Channel Management, Websites, Accounting, and so on.  We have invested heavily in engineering - it...

...on, but being able to customize columns has been back-burned for a while.)

The issue is the large number of features we are working on at any point in time. It's not that we don't care about this stuff or drag our feet.  It's that we are working on a wide roadmap, ranging across 8 "verticals" like PM, Channel Management, Websites, Accounting, and so on.  We have invested heavily in engineering - it...

...inbox) under the covers.

Right before release, we discovered an issue and yanked the bottom out to not create confusion.  The engineering work to put it back is already under way, along with some stuff to make it better.

Apologies for the heartburn, but it'll be fixed extremely soon.

Anything else you see in the new inbox that is causing problems? We have a lot of feedback already, but neve...

...perties fully on the App and it has been GREAT - before I had a Centralite keypad with MyQ and RBoy which is now not possible.

I have had a couple of calls with support they have some really cool stuff coming down the pipe... like OR they launch new features monthly and sometimes more often.

They don't have Daikin integration yet but will likely come soon if the Thermostat feature takes off......

...gers for each property if you want, but only one System Message for the whole account (for each type of System Message).

Usually, though, it's way easier to just do one template that has the overall stuff that's the same per property, and then use the Insert Field button to insert fields for the parts that change like property name, address, etc. Don't create a custom field for the entire body (althou...

Awesome!

Yep, on the logged in site on your booking area it only searches the bookings and stuff in your account.

To search support articles, forums, and blog posts, use the search box in the support area: Yes, we know we need to put that at the top of the screen here :-)

Sounds like you already found everything you need, but here's an article about doing pre-arriva...

Hi GreenJoe,

Ah yes, the Airbnb-style stuff. HomeAway has been trying to duplicate what Airbnb does for the past two years. I figured that was what you were referring to. We're not terribly concerned about it, given HomeAway's track-record and their marketbase. FlipKey has recently been walking down the same road. Both HA and FK don't seem to realize that many of their customers don't want to be...

...te end changes instantly because it's built on the same infrastructure. All of our security, routing, load balancing, etc infrastructure handles the website end so you never need to worry about that stuff. And your page are always up to date because it pulls directly your OR account.

With your own third party website (Wix, GoDaddy, Wordpress) you have to manage those content pages on your own. We ha...

...template!

HomeAway strips out a ton of formatting from the email in their effort to block all contact info. They basically convert everything to plain text, and their conversion algorithm can jumble stuff up.

I had a look at your email template and there was still some hidden formatting in there that might have been confusing the HA system. I stripped every last bit of formatting for you -- AVAILGEN...

No updates yet - sorry about that! 😥

We keep having to back-burner stuff like that because of important features that pop up. We just finished a large HomeAway API update for instance which slowed down a bunch of other things. And now we just signed with Airbnb so that will be coming too in the near future, also slowing down some things. There are certain features that we are forced to drop everyt...

...r for centralizing guest records so that you can have an actual CRM system and do reports on your repeat guests and up-selling and such. Obviously custom fields for that would have to wait until CRM stuff was actually out. I can tell you that it will probably a good deal of time before that happens.

There is a lot of focus right now on things like:

- Auto responders for inquiries
- Rules (which go...