We are pleased to announce our partnership with HostBuddy AI to offer our users automated guest communication with AI.

About HostBuddy AI

HostBuddy AI revolutionizes guest communication for short-term rental hosts by combining proactive, end-to-end guest communication workflows with intelligent guest support and troubleshooting—delivering Superhost-quality experiences whenever coverage is enabled. Built by experienced hosts, HostBuddy integrates seamlessly with your PMS and external channels like WhatsApp and OpenPhone to centralize and automate guest messaging. With automated Journeys that orchestrate the full guest experience, revenue-driving upsells that maximize booking value, and flexible coverage controls, HostBuddy improves reviews, increases revenue, and saves hosts time and money—so you can focus on growing your business.

Primary Features

• Proactive & Automated Guest Communication: Automate guest messaging and support with AI across the entire guest journey.
• Journeys: Create end-to-end guest communication workflows that improve reviews, increase revenue, and reduce manual work.
• Effortless Onboarding: Launch quickly with automated setup pulling listing details and conversations from your PMS.
• Flexible Coverage Scheduling: Control when HostBuddy is active with configurable coverage hours and escalation.
• Action Item Detection: Surface issues that require human attention with alerts via Slack, email, or text.
• Revenue-Driving Upsells: Increase booking value with intelligent gap night and extension upsells.
• Unified Smart Inbox: Manage guest conversations across PMS and external channels with sentiment tracking.
• Embeddable Website Chat: Add AI chat to your direct booking site to answer questions and boost conversions.

Powerful AI at Your Fingertips

HostBuddy's AI is designed to be conversational, solution-focused, and most importantly, to sound human. It analyzes each conversation, identifying issues and action items, so you can stay informed at a glance. HostBuddy AI will use this information to automatically generate context-aware upsells and review requests.

Streamline Operations with Smart Controls

• Directed Responses: Get notified when guest messages require your decision-making.
• Intelligent Issue Identification: HostBuddy analyzes conversations, automatically identifying issues and action items.
• Automated Action Items: Generate property-level tasks to keep your team informed and on track.
• Flexible Notifications: Receive updates via text, email, or Slack to stay informed about guest issues and action items.

HostBuddy AI acts as your always-on assistant, handling routine communications while keeping you in the loop on important matters.

Ready to connect?

Get started with HostBuddy AI by visiting here and checking out the OwnerRez support article for integrating OwnerRez with HostBuddy AI.