In Episode Fifteen, Paul and Chris discuss the growing tension between hospitality and process in the vacation rental industry. They explore how rental agreements, fees, upsells, security measures, and other layers of process can sometimes create friction that works against the guest experience.

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June is here, and we've got a full lineup of webinars to help keep your operations running at an elite level this summer! 🌊

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In Episode Fourteen, Paul and Chris discuss the importance of “feel” in software and the challenge of balancing simplicity, speed, and information density in a product as large as OwnerRez.

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In Episode Thirteen, Paul and Chris break down the undervalued power of saying no and how that clears the way for the right yes. They talk through recent investment decisions, how their thinking has shifted over time, and how to recognize a property with the right “feeling.”

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In Episode Twelve, Paul, Chris, and Dan Waldschmidt break down what it really takes to be elite and why it has far more to do with mindset, discipline, and relentless improvement than talent or luck.

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