Meet Nicholette Brous, CEO and Founder of BNR Concierge. In just nine years, she’s gone from renting out spare rooms in her home to running a successful management company that oversees more than 50 properties across South Florida.
Can you tell us a little bit about your history?
It all started over 9 years ago when I began renting rooms in my house. At first, I just wanted to make sure people felt comfortable, and before I knew it, I realized I was a great host! Word of mouth took off, my online presence grew, and here we are today. Today, we manage 53 properties with a well-oiled team and top-notch guest relations. It's no easy feat, but somehow we've pulled it off, and I’m proud to say we’ve consecutively earned the coveted 5-star Superhost status along the way!
Back in the day, I was cleaning houses myself to ensure every stay was perfect. But as we grew, I realized I couldn’t do everything from guest relations to cleaning, so I brought in some amazing people to help. The team has only gotten stronger and more dedicated since then.
What is your background?
I was born and raised here in sunny South Florida. I hold a Political Science degree from FAU in Boca Raton (Go Owls!). I spent 10 years abroad, owning multiple vitamin stores, then came back to the U.S. 9 years ago, and jumped headfirst into property management and became a realtor! Now, I also specialize in helping people buy and sell vacation rentals. I’m also finishing up my CAM (Community Association Manager) license so I can take on managing buildings and complexes with HOAs in the near future.
What do you love the most about the vacation rental business?
I love it because we're really good at it. We've built systems that work like clockwork and allow us to keep everything running smoothly. From fantastic clients who trust us with their properties to an exceptional team that keeps things on track, I’m constantly amazed at what we’ve built.
What do you dislike the most about it?
Like any job, there are challenges. For me, the hardest part is that it’s a 24/7 job. Being the leader of the operation means there’s never really a “day off,” and downtime is rare.
How do you use OwnerRez to manage your business?
I rely on OwnerRez to keep everything organized, from owner statements and expenses to managing our website and securing those beloved direct bookings.
From renting out spare rooms to leading a 5-star operation, Nicholette’s journey is a testament to hard work. With OwnerRez helping her keep everything organized from owner statements to direct bookings, we look forward to seeing BNR Concierge continue to grow.
