Credentials Error

Newbie to OR and my first booking has received the attached credentials error.   The individual assures me that all of his information is correct.   I am using Elavon / Converge as my credit card processor.   Completely clueless as to what the issue might be. 

Thanks in advance for any help in understanding and resolving this error.

Wayne

Unfortunately, he's wrong - that is Converge rejecting the credentials provided.  He'll have to work with Converge to get the right ones.

This may be useful:

https://www.ownerrez.com/support/articles/payment-processing-gateways-converge