General Help and Questions » House Manual
Yes, it would indeed be wise to put a link in that field, e.g. to a PDF you've uploaded.
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This information is stored in our technical logs, but is not visible to you.
If you have a specific question on a particular property and the date it was disabled, please write in to the Helpdesk…
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Not sure what you're referring to, can you give a specific detailed example of a use case you have in mind?
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Please write in to the Helpdesk with specific examples of what you're trying to accomplish, and we'll be able to provide you advice as to how best to do it.
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It is already possible for you to configure 5-star reviews to be automatically posted by OwnerRez (for Airbnb bookings):
https://www.ownerrez.com/support/articles/reviews-automatic-posting-5-star…
(Posted 2 days ago)
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By default, will it show up on the website
Yes, unless you have excluded it from there as previously mentioned. You can however change that setting as soon as you have re-enabled a property and …
(Posted 2 days ago)
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You can exclude specific properties in the settings in all Hosted Websites and Widgets. Those exclusions are preserved even when a property is disabled, so, if you re-enabled it, it would still be e…
(Posted 2 days ago)
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Hi Ted,
Please write in to the Helpdesk with screenshots and links so we can investigate this issue in more detail.
(Posted 2 days ago)
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Hi Alyssa,
Go to the main Bookings display, List view, and use the Filters to select the desired parameters. In particular, you can set an arrival date range, and, a Payment Status of Open, indi…
(Posted 2 days ago)
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No, that needs to be fixed in your Airbnb account, but it's easy. Here's how:
https://www.ownerrez.com/support/articles/channel-management-api-integrations-airbnb-common-issues-questions#old-pms…
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Yes, only enabled properties have their data visible in reports and screens. However, the data has not been deleted, and you can re-enable properties if necessary.
https://www.ownerrez.com/suppo…
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You cannot. If you have something specific that needs to be researched relating to something malfunctioning, the Helpdesk is able to assist with that, though for complicated issues we often have to …
(Posted 4 days ago)
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Do you have anything official from them about their support, that we can reference?
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Does anyone have any direct evidence of Remote Lock working with Google Nest locks? We have not been able to find any documentation suggesting that they do.
(Posted 5 days ago)
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General Help and Questions » House Manual
Adding a field code to an email template that you send your guests is totally doable!
The {PINSTMAN} field code populates whatever was entered in the House Manual field for you.
https://uc.or…
(Posted 5 days ago)
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Can you write in to the Helpdesk detailing which of your properties has the sauna and where it is not correctly being displayed, so we can investigate further? Our engineers report that we do in fac…
(Posted 5 days ago)
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You'd need two separate criteria - one for on/after and a second for on/before.
If you're still having difficulties, please write in to the Helpdesk with specifics and we'll get it sorted out.
(Posted 5 days ago)
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We have an internal log, but it's quite cryptic. There are long-term plans to increase the visibility of event logging to our clients, but that's a great deal of ongoing effort and not high priority…
(Posted 5 days ago)
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[This topic has been closed as a duplicate of another topic ( Booking history (/forums/requests/booking-history) )]
(Posted 5 days ago)
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[Another topic was closed as a duplicate of this topic ( Reservation History (/forums/requests/reservation-history) )]
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