Leaving Hostaway because of the 2% booking fee?

Ken T

Joined August 2019
1706 posts
Topic

Feature Requests » User Access authorities

Unfortunately no, at present this is still not possible, but it does remain planned for the future.

(Posted Jul 19, 2024 12:45 PM)

General Help and Questions » More bed options needed

The bed options that OwnerRez offers, are the way they are because they are based on what is supported by the listing channels, which are limited.  For instance, while in reality sleeper sofas do com…

(Posted Jul 19, 2024 11:26 AM)

Feature Requests » Using Review as Trigger for templates

We don't have a trigger for that specifically, but, you can certainly avoid sending review requests to GWAPs by using Conditions based on the presence of that Tag: https://www.ownerrez.com/suppor…

(Posted Jul 19, 2024 10:13 AM)

Blog » June Product Update - Push Notifications, Mark Inquiries as Spam, Search Widget Amenity Filters, Airbnb Amenities, Design Update

Love the continued updates.  For future update, can you please add a request to be able to send out a message to a guest on a certain day of the week?  For instance, every Monday, an email goes out t…

(Posted Jul 16, 2024 9:43 AM)

General Help and Questions » Change in reservation

Please write in to the Helpdesk with specific details so we can take a look.  Normally you should be able to do this.

(Posted Jul 15, 2024 4:31 PM)

General Help and Questions » How do I find out guests who are staying in the next week who have stayed multiple times?

There's no automated way to do this, but there are a few useful tools that can help. Of course, you can easily check on your ribbon calendar, which guests are arriving in the next few days.  Ther…

(Posted Jul 12, 2024 2:25 PM)

General Help and Questions » Does OR Allow New Airbnb Listings Access?

Has this been added yet?  I'm assuming if we create/edit the photo tour directly on Airbnb, that the OR photos/content sync won't overwrite it? by CascadiaSTR (/forums/users/347440248) – Jul 11, 20…

(Posted Jul 12, 2024 10:48 AM)

Feature Requests » Multi property availability widgets - Min and Max bedrooms and Pet friendly filters

Ah, I did not realize you were wanting to do this on a property share widget specifically, before your recent edit.  You are correct, that won't work there.  But it will work for all other search mul…

(Posted Jul 11, 2024 9:02 PM)

Feature Requests » Multi property availability widgets - Min and Max bedrooms and Pet friendly filters

You should be able to do this using tag groups: https://www.ownerrez.com/support/articles/tags-groups

(Posted Jul 11, 2024 8:53 PM)

General Help and Questions » Airbnb API update to work with Airbnb Winter Release?

Not that I'm aware of, no.

(Posted Jul 11, 2024 1:47 PM)

Feature Requests » Filter booking message list to only show relevant ones

I'll save you some time - there is not such an option.  I'll move this into the feature suggestions area to gather votes.

(Posted Jul 9, 2024 9:54 PM)

General Help and Questions » Booking.com Passwords

You are correct that this is not an OR question, so we don't have a solid answer for you.  However, from what you're describing, if you're sure that you have not yourself changed the password, this s…

(Posted Jul 9, 2024 11:57 AM)

General Help and Questions » Unable to change pet rules in Airbnb

It's not entirely clear what you're trying, so, please write in to the Helpdesk with more detailed information, screenshots, and links, so we can investigate and get you the right answer.

(Posted Jul 6, 2024 10:12 PM)

General Help and Questions » Issue with VRBO house rules for pets

Yes, unfortunately, the space Vrbo allows for house rules is very limited.  Therefore, the proper place to put rules of any length is in your Rental Agreement, that your guests should be required to …

(Posted Jul 6, 2024 10:11 PM)

General Help and Questions » Guest adding a night to already paid booking

Here are our general instructions: https://www.ownerrez.com/support/articles/extending-a-stay Basically, changes to Booking.com bookings must be made on Booking.com, and not in OwnerRez.  You…

(Posted Jul 6, 2024 1:15 PM)

General Help and Questions » Looking for full explanation of the texting service option

Sure, these SMS Overview docs and video should provide a lot of that: https://www.ownerrez.com/support/articles/sms-overview https://www.ownerrez.com/support/articles/sms-messaging-overview …

(Posted Jun 17, 2024 11:16 AM)

General Help and Questions » Credit Card - Tied to Guest Profile or Property Booking?

Yes, you are correct - the card is tied to the booking, not to the guest.

(Posted Jun 15, 2024 1:41 PM)

General Help and Questions » Credit Card - Tied to Guest Profile or Property Booking?

Yes, that's correct - for security reasons, credit card information cannot be ported between guests or bookings.

(Posted Jun 14, 2024 4:53 PM)

General Help and Questions » Location on Booking.com

would this address have changed when OR took over the sync or would it have always been like this? by James L (/forums/users/347411094) – Jun 13, 2024 5:20 PM (UTC) This would have not changed …

(Posted Jun 13, 2024 1:37 PM)

General Help and Questions » Triggers

1) After a guest supplies their email, why am I often limited to Channel and SMS for a response?  In the example below I would expect 3 options:  email, channel or SMS.  Normally OwnerRez is not …

(Posted Jun 13, 2024 11:55 AM)