Airbnb and security deposit

This has been a constant issue with many guests.

Extracts

• Hi John, I’m happy to complete everything directly through Airbnb, but for security reasons I won’t open external links or send deposits outside the platform. Could you please confirm that everything is handled via Airbnb only?
• airbnb.com/help/article/3591

Now I contact support. And post the following link.

https://www.airbnb.com/help/article/140

However, select software-connected hosts may collect a security deposit off of the Airbnb platform. In these instances in which security deposits are permitted, they must be disclosed in the appropriate fee field so that it is disclosed to guests at checkout.

I give in and request via the resolution center.

Now he wants to cancel because it was not a line item at checkout.

How do you suggest I handle this?

it is clearly stated in the house rules.

How do you do this “security deposits are permitted, they must be disclosed in the appropriate fee field”?

This seems to be something OwnerRez needs to work with Airbnb, so their help matches how it works in practice or they are allowed to disclose the security deposit at checkout.

Summary response to Airbnb.