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Rex C

OwnerRez Team Member
Joined August 2021
50 posts

General Help and Questions » Removal of the VRBO Channel Bridge rate push tools

The Rate Push tool is a deprecated feature and has not been a supported feature for some time, as noted in this support article:https://www.ownerrez.com/support/articles/channel-bridge-push-rate-airb…

(Posted 2 days ago)

Feature Requests » Google Vacation Rentals Connectivity Partner

Hi Jen, Please search your mailbox for a message from help@ownerrez.com as a reply to your ticket. I show that Adria replied to you on Monday evening. I will resend it just in case it got lost.

(Posted Apr 25, 2024 5:46 PM)

General Help and Questions » Booking.com Messaging Security Settings

Hi Liz,   This is a recent change from Booking.com that we've begun researching but they seem to have made more changes. Could you please write an email to help@ownerrez.com with the subject …

(Posted Apr 3, 2024 6:33 PM)

General Help and Questions » Booking Confirmation Emails Not Coming In Today

No known problems from our end, and your account is reporting that both booking confirmations were delivered to your inbox.  Please try searching your mailbox for help@ownerrez.com in case they g…

(Posted Jan 11, 2024 12:51 PM)

Blog » Phishing and Email Security

OwnerWebs was not phishing, that was advertising spam. They were not trying to get your credentials, just trying to sell you their website design service.  However, that is an unauthorized use of…

(Posted Nov 20, 2023 6:48 PM)

General Help and Questions » Booking.com - How do you?

We have reached out to our BDC contact with this specific scenario, he will be requesting his team to look into this and work with GetARoom regarding proper contact information being passed through.

(Posted Nov 1, 2023 9:54 PM)

Feature Requests » Google Vacation Rentals Connectivity Partner

Hi Derek,   At this time we have over 50 users in our Beta test, and we're working out some issues with the integration before we add anyone else to it. We're working as fast as we can throug…

(Posted Oct 5, 2023 6:04 PM)

General Help and Questions » Google Pay?

Not likely, Google's products are all independently managed by different groups. Because Google does not handle payments for GVR bookings (they direct guests to your website to complete the actual bo…

(Posted Sep 20, 2023 5:43 PM)

General Help and Questions » Turno not free

Thanks for bringing this up, it is the exact opposite of what we have been told was the agreement. We are reaching out to Turno directly to get clarification.

(Posted Sep 11, 2023 3:06 PM)

Feature Requests » New Payment Method: Stax

Hi Russ, With most integrations such as listing sites, most of the other systems write their integration into OwnerRez, we don't integrate to them.  Payment processors are a bit different whe…

(Posted Sep 5, 2023 6:01 PM)

Blog » Integration With Hopper Homes

Yes, in the API Integrations area you can set a per-channel Rate Adjustment to increase your rates for that channel by a designated amount: https://uc.orez.io/w/files/8834f3c859d941169fa02dee7e59…

(Posted Sep 1, 2023 6:48 PM)

Feature Requests » Add "Manual payment only" selection under rules at the property level

Hi Tim, You can control Credit Card payment methods at the property level within Settings > Payment Methods. At the bottom of each payment processor's settings page is a list of which properties …

(Posted May 25, 2023 7:18 PM)

General Help and Questions » SMS setup

SMS Branding is currently in a holding pattern due to new federal regulations requiring it for all existing senders as well as new ones. The approval group is overwhelmed with applications and we are…

(Posted Mar 23, 2023 4:59 PM)

General Help and Questions » Re-attach stripe IDs to bookings moved from another PMS

Due to the nature of tokenized credit cards, the ID numbers are tied to each PMS software. Tokenized cards cannot be moved to a different account or PMS from the one it was created under.   I…

(Posted Mar 17, 2023 8:24 PM)

Feature Requests » Allow my Owners/Clients with Portal Access the ability to set up their own payment processing

While Owners can't set up their own payment processors, it is possible for you to set up individual payment methods for each property (or group of owned properties) so the owners receive payouts dire…

(Posted Mar 9, 2023 1:29 PM)

Feature Requests » Template Fields for Agreement, info guest needs to ADD

This article may be beneficial to you: https://www.ownerrez.com/support/articles/capture-additional-fields-on-checkout-quote-acceptance

(Posted Jan 23, 2023 6:13 PM)

Feature Requests » Affirm payment option

Can you provide more details about what you found?

(Posted Jan 12, 2023 10:03 PM)

Feature Requests » Trigger to send instant message once criteria met

Currently, the "trigger events" list is limited, primarily related to the time of booking or edits are made to the booking. However, at the bottom of the list is an option for triggering at the time …

(Posted Jan 10, 2023 5:36 PM)

Feature Requests » Tag Triggers

Triggered emails are limited to a maximum of thirty days after departure. You do have the option to send a message about leaving a review or a future return booking, as long as you schedule it less t…

(Posted Jan 4, 2023 5:14 PM)

General Help and Questions » Payment (credit card) processors

Opayo does not integrate directly with OwnerRez, however they may work through one of our integrated gateways such as Authorize.net or Converge. Our Processor Recommendations page does have informati…

(Posted Dec 29, 2022 6:11 PM)