Trial Demo
OwnerRez
Forums »

Rex C

OwnerRez Team Member
Member for 4 years
74 posts
Topic

General Help and Questions » Please Put things BACK! New Confirm & Pay Form creates an ongoing BIG problem I was unaware of!

I've passed this feedback to our Product team for review.   Thanks for your input, the use of Custom Fields and their descriptors can be very important in how business is able to be conducted.

(Posted Jan 28, 2026 10:32 AM)

General Help and Questions » Vrbo not syncing to inbox

We have reached out to Vrbo to report multiple concerns, they are receiving reports from multiple other API partners as well and have opened a ticket to investigate a potential outage.

(Posted Jan 28, 2026 10:28 AM)

Feature Requests » Stripe mandate.updated webhook

Thanks for checking in about this. It does sound like this could be very important to have. In our development team's research, MIT mandates are more for recurring or subscription type payments, …

(Posted Jan 15, 2026 3:55 PM)

Feature Requests » Allow Monthly Pricing by Month Instead of One Global Discount Yearly

As this is getting to involve specifics to your account, it will need to be addressed by a Support ticket not public in the forums.    Please check your additional emails associated to your a…

(Posted Nov 3, 2025 6:37 PM)

Feature Requests » Add Map Showing Each Home’s Location on the Booking Page

showing the location of their home and its proximity to nearby ski resorts. Are you asking for different functionality than the multi-property map on the site already, you want that to just show …

(Posted Oct 31, 2025 11:43 AM)

Feature Requests » Trigger to automatically sends a reminder message (email/SMS) if they fail to upload the required documents

Requested Feature: Add a trigger that automatically sends a reminder message (email/SMS) to the guest if they sign the rental agreement but fail to upload the required documents by PM Company L (/fo…

(Posted Oct 29, 2025 2:18 PM)

General Help and Questions » Airbnb and security deposit

How do you do this “security deposits are permitted, they must be disclosed in the appropriate fee field”? This seems to be something OwnerRez needs to work with Airbnb, so their help matches how it …

(Posted Oct 28, 2025 7:07 PM)

Feature Requests » Allow Monthly Pricing by Month Instead of One Global Discount Yearly

Paul's screenshot was just pointing out where you would be able to set the months. If you set the first to "On or after January" you wouldn't be able to put a second for February. There are two confi…

(Posted Oct 28, 2025 4:54 PM)

General Help and Questions » VRBO problems?

Hi Alison, Just last month we did confirm with some of our Vrbo contacts that a registration number is required, however by our understanding any company can register for a CRN/BN even if they ar…

(Posted Aug 4, 2025 1:44 PM)

Feature Requests » Same Day Bookings with Time Cut Off

If your property rule was previously set as "Require arrival of at least 0 days" (to allow same day bookings) the new option was set for your property (to keep it the same with clearer wording).  …

(Posted Jun 18, 2025 4:47 PM)

General Help and Questions » Rental Agreement new Airbnb policy coming into affect

Specifically, Airbnb’s updated policies state that hosts may not: * Solicit guests for their email address, mailing address, or other communication channels using the Airbnb messaging system or e…

(Posted Apr 24, 2025 1:29 AM)

General Help and Questions » Error when deleting a photo

This took some digging... it seems that you're trying to delete a photo that's currently in use as the header or the theming logo.  Look at a preview (or signed guest copy) of your Renter Agreement t…

(Posted Apr 17, 2025 2:23 PM)

General Help and Questions » New Airbnb rules for security deposits?

in any case we have one month to comply and it seems like a new OR feature will need to be developed to make this work.  Long story short, nothing changes for OwnerRez users!   Short sto…

(Posted Apr 11, 2025 3:28 PM)

General Help and Questions » Can't message via VRBO?

That is a standard "403" Forbidden error, which is usually transient - it's just a temporary hiccup in the connection. If you try re-sending that message 5-10 minutes later it should go through f…

(Posted Apr 8, 2025 2:06 PM)

General Help and Questions » AIRBNB and VRBO calendars showing as blocked

Hi Laura,   Settings > Rates is your friend any time you have a calendar issue. That showed a problem with the configuration of one of your Seasons!

(Posted Mar 31, 2025 1:34 AM)

General Help and Questions » A Duplicate booking was received

Hi Alin, Please email help@ownerrez.com with this guest's details so we can investigate and discuss booking specifics that we cannot talk about over a forum post.

(Posted Feb 19, 2025 7:49 PM)

General Help and Questions » Recommendation for Insurance to cover events held at my property

RentalGuardian Damage Protection policies are for standard booking types, they exclude Event coverage so this would not work for Denise. https://www.ownerrez.com/support/articles/damage-protectio…

(Posted Feb 10, 2025 10:55 AM)

Feature Requests » Gift Certificates

I have not seen it tried, but a possible workaround would be using Zapier. Both OwnerRez and Giftup have integrations with Zapier, but I don't know if either have the necessary capabilities to fully …

(Posted Jan 17, 2025 9:43 AM)

Feature Requests » Gift Certificates

This would not be a backdoor method, because that requires use of the Stripe Checkout system which is not compatible to OwnerRez. Giftup's integration to Stripe is primarily as a payment processor to…

(Posted Jan 17, 2025 9:41 AM)

Feature Requests » Gift Certificates

Hi Nick, If you are in contact with someone on the Giftup team, you can give them our email address help@ownerrez.com to reach out about an integration. OwnerRez has an Open API that their dev te…

(Posted Jan 17, 2025 9:39 AM)