Cleaner Notifications

Just curious to hear how other OwnerRez users have implemented their cleaner notifications?

Do you share the ownerez ical calendar link?

Set up a Triggered email message?

Any other kind of innovative method?

Thanks,

Matt

Following

I use an auto-tagging system for bookings and email templates/triggers.

1. 30 Days Before Departure: Once a booking is made (but no earlier than 30 days out), the cleaner tagged on the booking receives an email asking if they are available. I choose 30 days because, for bookings made four months in advance, the cleaner may not know their availability. A 21-day notice could also work well.

2. 2 Days Before Departure: The tagged cleaner receives an email notifying them of their assignment and instructing them to contact me immediately if they are unavailable.

3. 7 Days Before Departure: If a booking is tagged as “cleaner-unassigned,” I receive an email notification.

My primary cleaner is auto-tagged on every booking. If she is unavailable, I manually tag the booking as “cleaner-unassigned” and reach out to backup cleaners. My primary backup also has a specific tag, allowing her to receive the 48-hour reminder and change notifications (which I still need to create). Reservation changes are handled manually.

Hi Nathan,

Would your system work if I didn't want to auto-tag a primary cleaner?  We typically rotate and assign cleaners based on variables such as the day of the week, size of the groups, etc.  I like what you are describing. I would just need more manual tagging.

Hi Nathan,

 

Would your system work if I didn't want to auto-tag a primary cleaner?  We typically rotate and assign cleaners based on variables such as the day of the week, size of the groups, etc.  I like what you are describing. I would just need more manual tagging.

Yes, I only used the auto-tagging feature because I wanted to offer cleaning jobs to my primary cleaner first. It was just to make the tagging process easier. You can create tags for all your cleaners and manually select the tag/cleaner you wish to use. It will then send the emails/notifications to that particular cleaner.

I do want to mention that I switched from this "tag" & email process to using software "Turno". It handles last minute bookings better and I get confirmations when the cleaners accept the jobs. It also helps when bookings change so they have the latest info, i.e., they can check the night before to see if guests have a late check out or if anything changed. I didn't want to share the full property calendar with the cleaner although that would also be a good option. I was concerned if I wanted to rotate in another cleaner as a backup then there may be confusion.