A guest informed me today that the discount I applied to her quote was not showing up when she attempted to "Accept & finalize" her booking. Upon further review, the Confirm & Pay page is NOT matching the emailed Quotes. Furthermore, when the guest finalizes the booking and makes a payment, the discount does not auto-correct or get re-applied... it's like it was never added to begin with. This is not only frustrating (for the guest and property manager), but also a huge time waster to have to go back and manually apply a discount that was already applied when the Quote was made. Is anyone else having this issue? Rent/Cleaning Fee/Tax are still populating perfectly fine, but discounts ARE NOT.
Picture 1: screenshot of emailed quote, discount applied
Picture 2: screenshot of Confirm & Pay page, discount disappears