I have an option for guests to select a discount if they pay via check instead of credit card. However, when they selected this option, it did not update the charges on the booking. Therefore, the email that it sent the guest had the wrong total amount. Do I just have to fix this manually?
I have an option for guests to select a discount if they pay via check instead of credit card. However, when they selected this option, it did not update the charges on the booking. Therefore, the email that it sent the guest had the wrong total amount. Do I just have to fix this manually?
Hi Holly, both a Discount Code and an Optional Discount should work to provide the option that you want. I tested both in your account by creating a quote and a 'payment form' link. Both worked perfectly. Both added the discount and lowered the total price. Try it yourself! Create a 'Payment Form' from the Quotes menu and then 'View Form'. It's easy to test when you allow manual payment methods. You don't have to be afraid of credit card charges for a test! If you still don't think it works, please submit this as a support request. Please include screenshots, booking (ORB) numbers, and as much information as you can.
For this specific guest, if they booked and the total was wrong, you would have to manually add the discount to Bookings > Charges
Yes, that test worked. The guest must not have selected the option.
