How to Account for Payment Processing & Channel Commission Expenses when Channel Pays Owner Directly

Jennifer L
yesterday
Joined Jun, 2025 5 posts

We are Co-Hosting in a state that requires property managers to be licensed relators.  This requires that payments, security deposits, etc. be paid directly to the owner, and we invoice the owner for our commission and out of pocket expenses.   We believe we have this mostly figured out in OR, however, we can't figure out how to handle the payment processing fees and the channel commission that the channel deducts from the payment it sends to the owner.   They show up in the OR booking as expenses, however there doesn't seem to be a way to indicate that owner paid these expenses directly.  This causes the PM amount under the Profit section of the PM tab of the Booking to be too high bc it thinks the PM paid these expenses on the Owner's behalf.

 

The least wrong way we have found is to delete these as Expenses and add them as Discounts under the Charges.  This makes all of the numbers on the PM tab of the booking come out correct (except that technically the Discount is too large and portions should be reflected as Owner Paid expenses, but it makes the Owner and PM profit correct).  We then put the amount the Owner was paid directly by the Channel (VRBO) into the Direct Remittance field.   This causes the Owner and PM amounts under Profit on the PM tab to be correct (Owner has a negative balance which is equal to the amount due to the PM).  

The problem with the above solution is the Owner Statement shows that the guest paid over 100% of the total due (b/c the guest paid X, but we had to add the processing/commission fees as a discount, so OR thinks the guest should have paid less (X - processing/commission fees).   

Are we missing something?  Any suggestions?

 

Screen shots attached.