How to set tag-based triggers to prevent overlapping emails

Lars Hauke G
2 days ago
Joined Oct, 2025 2 posts

Hi, I need to send 2 different immediate emails that are differentiated only with 1tag but the system keeps sending both emails or only the incorrect one. How to set up triggers in such situation:

Conditions email 1:
Immediate when booking is created
Condition 1
Condition 2
Tag is None Of X

Conditions email 2:
....
Tag is Any of X.

Tag is based on a discount but triggers settings do not allow to chose option: Discount is 'None of' so as much as I could apply it as a condition for email 2, I can't use it to stop email 1 from being triggered (I tested it in a combination: email 2 Discount is Any Of X & email 1 Tag (based on discount) is None of X)

Thanks in advance for help!