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Issue with VRBO house rules for pets

Fatma S
Jul 6, 2024 9:05 PM
Joined Feb, 2024 12 posts

I am having difficulty changing the house rules for pets in VRBO. The character limit is only 50 and its cut off.  I tried adjusting the rules, then pets policy and forced sync the API integration and it is still showing as cut off in VRBO with no changes for both of my properties.   Where should I be going in Ownerrez to properly change what is shown on Vrbo in the listings page?  

Ken T
Jul 6, 2024 10:11 PM
OR Team Member Joined Aug, 2019 1703 posts

Yes, unfortunately, the space Vrbo allows for house rules is very limited.  Therefore, the proper place to put rules of any length is in your Rental Agreement, that your guests should be required to sign.

https://www.ownerrez.com/support/articles/renter-legal-agreements

This also gives you a legally binding signed contract that can be enforced outside of Vrbo if necessary.