A rental agreement is the legal template your guests sign. Create agreements under Settings > Rental Agreements. Each property's rules decide who signs which one. If no agreement applies to a booking, the guest isn't asked to sign anything. For an overview of rental agreements, see Agreements Overview.
To choose who signs at a property, see Rental Agreement Rules. To see every property and source at once, see Booking Requirements.
- Create or edit an agreement
- Where an agreement is used
- Additional agreements
- Disable or delete an agreement
- Asking channel guests to sign
- Setup wizard
- FAQ
Create or edit an agreement
- Go to Settings > Rental Agreements.
- Click Create Agreement to add one, or click an existing one to edit it.
- Name it and write the agreement text. You can use field codes (Field Codes Overview) to fill in booking, guest and property details.
- Save.
OwnerRez uploads an example PDF of the agreement, with your account details filled in and guest details, dates and contact fields left blank, as the contract on Airbnb listings that have an Airbnb exception. Editing an agreement doesn't change what guests on existing bookings already signed.
Where an agreement is used
The Used By column on the Rental Agreements list shows how many properties use each agreement. Open an agreement to see Where it's used, which lists each property by source. It's read-only. To change which agreement a property uses, or who signs, go to the property's Rental Agreement Rules, or use Booking Requirements for many properties at once.
Additional agreements
In addition to the agreement each booking uses, you can create additional agreements for optional amenities or add-ons that need a signature (e.g., golf cart, boat, pet, or event agreements).
- Create the agreement. Go to Settings > Rental Agreements and click Create Agreement (see Create or edit an agreement).
- Add a link to the agreement in a message. Go to Settings > Templates > Email tab > Create Email Template > Booking (or edit an existing template), highlight text in the message, click Insert Link, and select the agreement. Use Insert Link, not the {BULEASE} field code, which links to the agreement with the highest priority for the property.
- Send it to the guest.
- To send it automatically, create a message and a trigger, as described in Asking channel guests to sign.
- To send it yourself, go to the booking > Legal > Request e-Signature and select the agreement. This doesn't need a template.
Airbnb guests. Airbnb allows an agreement that covers an optional amenity.
Disable or delete an agreement
Open the agreement and click Disable or Delete. If it's a property's default agreement, OwnerRez asks you to choose a replacement agreement or No agreement. If it's used only as a different agreement for a source, OwnerRez asks you to confirm. Bookings already made keep the agreement they were made with. A disabled agreement is used by no property until you select it again on the property's Rules. Enabling an agreement doesn't restore the properties that used it.
Asking channel guests to sign
Channel guests sign in to My Stay (Guest Portal), so they need a message with the signing link. If an agreement applies to a channel's bookings but no active message asks its guests to sign, the Rental Agreements page names the channel. Click the button to turn on the Request Rental Agreement for Channel Bookings message, or create it if it's missing. For the message and trigger, see Request Guest Sign Rental Agreement Template and Trigger. The message excludes Airbnb guests unless you've already set its own Source condition, because Airbnb allows asking Airbnb guests to sign only under an Airbnb exception.
Setup wizard
The Rental Agreement step has two choices: "Yes – use the default template" (selected by default), which sets the starter agreement on every property with Airbnb excluded, and "No – I don't require one", which saves the starter agreement turned off so no guest is asked to sign.
FAQ
Guests aren't being asked to sign. Why?
Check the property's Rental Agreement Rules: the source may be excluded, the property may have no agreement, or its agreement may be disabled.
Can a guest sign more than one agreement?
Each booking has one agreement, chosen by the property's rules. Use a different agreement for a source when one channel needs other terms. You can also have guests sign additional agreements for optional amenities or add-ons (e.g., golf cart or boat). See Additional agreements.
Airbnb guests. Airbnb allows an agreement that covers an optional amenity, so you can ask an Airbnb guest to sign an additional amenity agreement. A second general rental agreement meets Airbnb's policy only if another exception applies.
Can I see which agreement a booking uses?
Yes. The booking's Rules page (Booking Rules) shows it under Rental agreement, where you can also change it.