Hi there,
I have two properties on AirB and just set-up OR to take direct bookings on my website (www.stillwoodvt.com). I have a few, possibly moronic, questions. Thanks in advance for any help or advice.
1. Checking Out
The payment & add-on/surcharges page doesn't have any way for someone to cancel or go back, or navigate back to a page on my website (unless they know to click the back button the browser). This has already caused a hiccup for two guests. I'm assuming there's no way for me to change this page because it's pure OR, but if anyone has found a way around it, please let me know.
2. Rental Agreement
I am thinking that I don't need a rental agreement in addition to the house rules, guest instructions, etc. etc. (I am subscribed to the Damages policy). I realize it's adding a little risk to me, but I also worry that it might be off-putting to guests who are used to AirB. Please let me know if you think this is an absolute must.
3. SMS Messaging
Is anyone using the SMS messaging feature (additional fee) and if so, do you like it? Will it integrate with my mobile so I can receive messages on my phone? I am really missing the messaging feature/all communications in-app, that AirB has and finding the OR guest communications a little clunky. I don't understand why the INBOX in the OR app isn't for OR messaging but am likely missing something obvious.
4. Quote Feature
I've also disabled the quote feature as plan to just automatically take bookings - any big issue doing this that I'm missing?
5. Widgets
Am I missing something? It appears that guests cannot click and make a reservation on ANY of the calendar/availability widgets. The only widget that allows that is the booking widget. Ideally, I'd like to also be able to display a calendar that is clickable.
Sorry this is so long and thanks again for any help!
Cheers,
Lulu
