Latest Activity...
VRBO's contact system has always been a little screwy. You have to use the "Add Contact" dropdown to add another one. But you should be able to have a unique email address for each unique property. We have users that have 6 or 8 properties in VRBO, and I have not heard of any problems from them. Please let me know what happens with this.
I think that VRBO may have changed something - we have two properties linked to the same account - it seems that VRBO is now only allowing one set of email's for both properties. In the past I think I could specify different emails, but now when I change it in one listing - it changes it in the other. The result is that OwnerRez makes inquiries for both properties look like they are for the same property. Any one else notice this? I am going to send a note to VRBO to see if it is a temporary issue.
Veronica - Thanks! It had been so long since it set-up the calendar I forgot that the connect ID was different. That did the trick.
David
@David
Are you using a HomeAway**Connect** account? As I understand it, the login email/password and property number are based on the Connect system which is at www.homeawayconnect.com. If you already have a Connect account, make sure the VRBO and HomeAway listings are both showing up there. Just a thought.
I have a new Calendar sync issue that just arose.
We spun up a new property and purchased the "bundle' from VRBO that gives us a VRBO listing and a HomeAway listing. The issue is that is it not a 'traditional' HomeAway listing (since it is part of the bundle) - it is the same listing number as VRBO with VB amended to it. When I try and calender sync from OwnersRez to HomAway I put in the credentials for HomeAway and the listing number and I get a "The login credentials succeeded, but the property ID was not found." message. If I try and put a VB at the end of the listing, OwnersRez removes it. The listing number is 444546vb.
Thanks,
David
We are planning on adding both property-level templates and conditional fields.
Property-level templates will basically be just like the templates you see now only you can create different ones for different properties.
Conditional fields will allow you to change what text shows based on some kind of condition. EG. "if property is [x] then do..."
At the moment, we're finishing search (to be released today or tomorrow), widgets and some basic reporting. Then it's back to email templates and inquiries.
The listing numbers from VRBO, Homeaway etc... are not flowing through to email sent through OwnerReservations. I looked at the template fields and couldn't find it. Guests keep requesting that info so they can tie my response back to the original listing.
I have more than 1 property so I cannot hard code the info into the body of the message, I need a variable field.
Can you help me with this please?
Yes, you could very easily do that as well. Just define another rate period called "Holiday Season" or whatever with those specific days of the year and give it its own rates.
You're very welcome. I saw a voice message from you as well. Someone will call you back by end of day.
-Michelle
We generally have Holidays (like 24, 25, 26th) rather than just one day. Would it be better to just add a new 'season' rather than clicking your holiday premium box?
Thanks for your quick repies!
Hi J.Villalobos,
Assuming we're talking about non-CC payments, no. Neither has been released. We changed priorities over the summer to work more on email related issues as you may have noticed from the blog posts and releases.
To be clear, CC payments are all handled automatically and you can schedule the timing on those just like the security deposits.
This is only referring to non-CC (check or cash) guests.
-Michelle
Hi J.Villalobos,
Quotes are automated in that the line items are calculated based on your property rates.
You can set different rate periods for different times of the year including: seasonal, specific date ranges or "default" which covers anything outside the other two.
Then, inside each rate period, you can specify your nightly, weekend, weekly, etc rates with lots of customization as to which days of the week are allowed, how many adults are included and a lot more.
Holidays are above and beyond that. Holidays allow you to add ANOTHER surcharge on top of your normals rates (either per night or per stay) if a holiday night is triggered.
For instance, suppose someone inquired about Dec 20-27 and you have the holiday premium set to add $50 per stay. The quote might automatically calculate something like this:
Rent 6 nights (12/20-20) at December rates $800
Rent Holiday premium for Christmas $ 50
Tax Local lodging tax 5%
------------------------------------------------------
Total: $892.5
Does that make sense?
-Michelle
Thank you! Perfect!
Michelle-
Just read the blog write up... and as I'm just looking into using the software, I'm wondering if anything has been updated since that blog post.
We have High Season, Low Season and Holiday SEASON rates rather than an individual day. We also have tiered pricing per person. Are your quotes automated?
Have the reminder payment emails been released yet? OR... do you have an alert to remind me that I need to email them?
Hi J.Villalobos,
No more update or ETAs yet, but thank you for checking back and nudging it. Payment reminders and scheduled non-CC payments are highly requested.
-Michelle
Hi J.Villalobos,
I have no ETA yet on that. It hasn't crept further up the priority list yet because it isn't often requested or mentioned.
So much to do!
-Michelle
Hi J.Villalobos,
We've been refunding the new FANF fee for any customer that has had it appear on their statement. We've also changed banking partners to a different group that guarantees the flat 2.95% without any FANF fees. So it's just the flat 2.95% at the end of the month.
-Michelle
Any update on this?
Any idea on when the e-check feature might be up?
Please follow up on this thread! I would like to know what the 'real' fees are! Thanks!
Hi Michelle / All,
For more context on the HomeAway proposal for forcing owners to log in to access inquiries using the proposed "Conversation System", please see:
http://community.homeaway.com/message/33902#33902
There is also a link there to the survey mentioned above.
Additionally, I have set up a poll for owners/guests to provide some additional feedback:
http://community.homeaway.com/polls/1170
Peter.
I just noticed that HomeAway released a survey asking people what they thought of the new interface/workflow of the email changes that are coming.
To see the changes and comment, go here:
https://www.surveymonkey.com/s/HASC2012
To be clear, you can always manually adjust the quote charges at any time by opening the quote and clicking on the Charges tab. You probably already know that but I wanted to point it out just in case.
Hi Ed,
What you're seeing is the result of having arrival/departure dates that span multiple rate periods. The problem is that having multiple rate periods within the same quote creates ambiguities.
For instance, suppose you have a 10 day quote where the first 3 days are in rate period A and the last 7 days are in rate period B. Also suppose that you have a "week" rate set up in both rate periods.
There are multiple choices for how you may want the rates to turn out:
1) You might want the guest to get a "week" rate for the first 7 days, leaving the last 3 days to be charged as individuals "nights". The problem is that since that first "week" falls over two rate periods, you'd have to pick which rate period applied.
2) You might want to ignore the "week" rate since there were multiple rate periods and just calculate each set of days inside their rate periods. In this example, that would mean that the first 3 days were calculated as individual "nights" in rate period A and the last 7 days were calculated as nights or a week in rate period B.
3) You might want to combine both of the previous two options and calculate a prorated "week" for the first 7 days based partly on each rate period, adjusting for the cost difference.
Currently, OwnerRez calculates all rent rates based solely on ONE rate period - which is the rate period that the first night falls in.
In the future, we'll be adding an option that will allow you to pick whether you want dates spanning multiple rate periods to be broken up per period. If you choose this, charge types (weekly, nightly, etc) will be calculated as a SECOND priority to that.
Hope this helps,
-Michelle
Good Evening,
I had an inquiry come in with a check in date of 12/19 - 1/2/13. I generated quote # 16610 through OR. However, I noticed that the rates applied in the quote were incorrect.
On 12/19 - 12/20 the rate is one price
on 12/21 - 12/31 the rate jumps about $50.00 a night
on 1/1/13 - the rate jumps an additional $10.00
However, OR is taking the rate from 12/19 and applying it all the way through to 1/1/13, this equates out to a misquote of $900.00.
Can you please look into this and let me know what the problem is? Did I set up incorrect pricing, or is there a glitch in the system?
Thank you,
Ed Nasi
No, not yet unfortunately. We are going to try to weave in a number of payment-related updates into the next few sprints while we're working on email. There are a number of things we're trying to work on in parallel but email is the main focus.
Hi Michele,
Any updates on this topic? We really need to know the guest address, for refunds and such. I have to refund him, since he is not bringing his pet. I can't find is address anywhere.
Perhaps have the address go to the rental agreement, at the time it is signed?
Claudia
When creating a new Google Calendar or accessing it from a different browser, Google sometimes asks you to validate by submitting a CAPTCHA image test. Try logging into your Google Calendar and making sure you can see it okay and that Google isn't asking for any information. If that doesn't work, do the following:
1) Is the Google Calendar a "secondary" calendar added to an existing Google account, or is a standalone Google account?
2) Can you contact us offline with the credentials to your Google Calendar? I can try seeing what the problem is on this end.
We're going to be changing how we sync with Google Calendar in the near future. There are some issues with how we do it now that can be smoothed out by using a different integration method.
I get the following error when I do the google calendar with ownerRez...
Connection Failed
Google returned this error: Captcha required
How do I have owner rez sync with the calendar?
