Latest Activity...
I'm a newer user here and want to download the ALL my contacts email addresses going back approximately 10 years.
The drop down offers a custom date range beyond the choices of 1 year or quarter, but when I change the start date year, it reverts back to todays date! Aarg! What am I doing wrong?
When you integrate with Vrbo via their API, they treat you like the professional you are, acting as a listing site & passing the rest of the booking details to you. However, they take precautions to keep guest inquiries within the Vrbo system to prevent off-platform bookings. Notably, Vrbo "inquiries" cannot be directly converted into bookings. Guests can use instant booking after their questions are answered through the inquiry process.
The quote and pre-approve buttons in your Vrbo dashboard are non-functional.
When you import an inquiry into OwnerRez, it may appear that you can send quotes and edit charges, but guests cannot accept the quote directly within the inquiry. They can respond to your messages and agree to changes, but Vrbo will block any live links that would allow the quote to be accepted and converted into a booking.
Here are a few strategies for adjusting pricing for a guest:
(Note: The Vrbo ~15% booking fee will not be reduced in amount if you adjust the price down on OwnerRez after the guest books.)
Or, if you are Request to Book: If you use the "Request to Book" feature, you can adjust the pricing on a booking request before confirming it. You and the guest agree on a price within the Vrbo inbox to make the guest comfortable with the request, then adjust the charges before confirming the booking.
I have a VRBO inquiry and they would like a last minute discount. I've looked all over for a place to modify the quote, but I can't seem to get it back to VRBO. I checked to see if I need to do this on the VRBO site and it tells me to modify in OwnerRez.
Is this do-able? Can I modify a VRBO quote?
I have had a reply from the support team after submitting a ticket. Unfortunately, the functionality to do this isn't currently available.
They suggested I create a feature request and encourage others to upvote it so I'm sharing it here. Maybe others can share this too for me.
Link to the feature request.
Great questions, and thank you for asking them in such a thoughtful way. I completely understand wanting to be prepared and minimize disruption, especially when payments are involved.
Let me address your questions directly:
a) What happens if you ever start having problems with Converge in the future?
Even though Converge has been deprecated, it continues to function today, and many users are still processing payments without issue. If you were ever to run into a problem down the road, you would still have options. For example, you could:
Process a payment directly through your Converge/Elavon portal
Accept a check, bank transfer, or another offline payment
Record those payments manually inside OwnerRez so your records stay accurate
The biggest potential pain point would be if a Vrbo booking attempted to process payment through Converge and failed. In that case, the booking may move into a “pending” status and could eventually cancel if no action is taken. This wouldn’t mean you couldn’t collect payment, but it may require some manual intervention to resolve.
That said, there will not be a sudden cutoff or a scenario where you have no way to charge guests at all. And if something did arise, you could always reach out to our team, and we’d be happy to help review options with you.
b) If you ever decided to move to a new processor, how long would it take?
In many cases, users are able to complete a new processor application and be fully live within about 1–2 weeks. The exact timing can vary depending on underwriting and documentation, but that timeframe is very common.
Stripe, for example, has a very quick onboarding flow where you can be up and running within about 30 minutes. However, since vacation rentals are a bit different from typical e-commerce, Stripe may later place a temporary hold on funds while they complete underwriting. In other words, the “waiting period” sometimes just happens slightly later in the process.
For what it’s worth, I personally manage a single property and have used Stripe for over five years. The only interruption I experienced was about a one-week review period where funds were temporarily held while I provided documentation. In my case, most of the payments were for future stays anyway, so it didn’t cause operational issues.
So yes, if you were willing to take a few manual steps temporarily, it’s very reasonable to expect that you could be fully automated again within two weeks.
And regarding your overall approach
Given that you only process around 30–40 transactions per year and Converge has worked well for you, your risk tolerance here is perfectly reasonable. “Deprecated” simply means we are no longer actively enhancing or guaranteeing long-term support for the integration. It does not mean it is shutting off today.
So if Converge continues to meet your needs, there’s no emergency or pressure to change immediately. At the same time, if you ever did want or need to switch in the future, we can certainly help guide the process and make it as smooth as possible.
And I appreciate you sharing your previous onboarding experience. Some processors do have heavier documentation requirements than others, and it can definitely feel bureaucratic at times. If you ever revisit that path, I’d recommend reaching out to the processor with any questions up front. If you’d like help connecting with Lynnbrook or any of our other processing partners, just let us know and we’ll be happy to assist.
If you have any follow-up questions at all, I’m here and happy to help.
Warmly,
Steve
Thanks for the writeup Steven - I saw that you and Chris both posted in the unofficial group.
I'm down to a single property (sold two others) and haven't had concerns with Converge that I know about. I get at most 2 bookings a day so I'm willing to take the risk of a problem (and obviously potentially losing a booking) as long as I have options to process payments manually.
Qs:
a) can you describe what steps I might take if I ever do start having problems in the future? Even having a guest mail me a check could work I suppose, but some manual workaround using OR or Converge website could be my backup plan
b) if I'm willing to deal with manual steps, can I expect to have a new processor up and running in <2 weeks?
I'm willing to take a risk since I have very low number of transactions, maybe 30-40 annually, and given the long track record Converge might well never give me a problem anyway.
PS - I've previously used one of your other supported processors and really didn't like them, I don't recall why but after signing up I quickly decided to switch to Converge/Elavon. Was probably about a misconfigured gateway and seeing very high processing charges combined with what to me was an arduous signup process that required more paperwork than me getting a mortgage. Elavon/Converge on the other hand needed a 30 min phone call and almost no paperwork.
On January 5th, 2026 we sent an email to our customers that currently have Converge as a payment processor in OwnerRez. Many have written back in our posted on other forums across the internet with questions and concerns. I wanted to take a minute to explain a bit further why the decision has been made to deprecate Converge as a Payment Processor in OwnerRez.
Converge Deprecation Update
Converge has been available as a payment processing option in our platform for many years, and we know that some users have relied on it for a long time. After extensive review, we have decided to deprecate the Converge integration.
What “Deprecated” Means
“Deprecated” does not mean that Converge will immediately stop working or that you are required to switch processors right now.
Instead, “deprecated” is a formal way of saying:
The Converge integration is still available for existing users
You may continue using it for the time being
However, it is being phased out and is no longer part of our fully supported feature set
This also means:
No new users will be able to connect to Converge going forward
We are no longer actively improving or enhancing the Converge integration
Only limited maintenance may occur, typically for critical issues
And most importantly:
Because the integration is deprecated, future issues may not be fixed. There may come a point where technical, security, or platform changes cause the integration to stop working, and we cannot guarantee engineering support or ongoing compatibility for Converge.
So while nothing is breaking today, we want to be transparent that Converge should be considered a legacy option, and users should begin planning a transition to a currently supported payment processor.
Why We Made This Decision
Over time, the Converge platform has not kept pace with modern gateway technology and industry standards. The system receives very few updates, and the infrastructure behind it is aging.
Older processing technology can create stability concerns and may lag behind current security best practices. Since payment processing involves sensitive financial data, we place a high priority on working with vendors who invest in security, innovation, and platform reliability.
Additionally, we have invested a significant amount of time in collaborating directly with the Converge team to resolve bugs and enhance the integration experience. Unfortunately, we have not been able to establish a productive technical partnership. With our supported processors, we maintain active communication channels, share troubleshooting processes, and coordinate product development. That level of collaboration is essential to maintaining a secure and dependable payment solution inside OwnerRez.
Since we cannot guarantee the same level of support or responsiveness with Converge, we do not consider it appropriate to treat it as a fully supported integration going forward.
What This Means for You
If you are currently using Converge:
We want to be transparent so you can make informed decisions for your business.
While you are not required to move away from Converge, we do recommend considering one of our supported payment processors if long-term stability, active development, and guaranteed support responsiveness are important to you.
Why We Often Recommend Lynnbrook as an Alternative
For those considering a switch, Lynnbrook is one of the processors we commonly recommend, and there are several reasons for that.
Like OwnerRez, Lynnbrook is constantly improving and modernizing their platform. They have an experienced engineering team that we work closely with, and the relationship is collaborative and responsive. Their API is one of the most robust we integrate with, which allows us to provide deeper insight and transparency into your financial activity.
For example, with Lynnbrook, you can see not only when a payment was processed, but also when it was actually deposited into your bank account. That makes true reconciliation easier, whether you are using the PM module, QuickBooks, or both. For many users, this level of clarity eliminates much of the guesswork.
Their pricing is competitive, and currently, they have offered to waive some of their fees for users who are migrating from another gateway.
A Note on Payout Timing
There has been some discussion in this post about whether Lynnbrook only pays at the time of guest arrival. Years ago, that was their only option, but that is no longer the case.
Lynnbrook does prefer arrival-based payouts because this model reduces risk for both the processor and the merchant. Many clients also like it because it removes the need to hold advance funds in trust. In that sense, it works similarly to Airbnb, which can simplify both accounting and reporting when you compare channels.
However, Lynnbrook also supports funding at the time of booking. So you are not locked into one approach. If you prefer to receive payment upfront and manage those funds until arrival, you can choose that option instead. The decision is entirely up to you and your business workflow.
Multiple Options
As an existing OwnerRez user, you know we like to provide options for you to pick what works best for your business. Even though we recommended Lynnbrook in the email that went out, if you have a conversation with them and do not feel like they are the right fit for your business. There are many other processors and Gateways to choose from. Most PMS's give you 1 or 2 options at most. We provide many. See the full list here: https://www.ownerrez.com/support/articles/payment-processing-gateways-list
A Final Note & How We Can Help
We know that payment processing is central to your business, and we don’t make changes like this lightly. Several users have shared that Converge has worked smoothly for them for many years, and in many cases that’s true. A lot of that stability has come from considerable behind-the-scenes effort on our part to keep the integration reliable and secure. We’re glad that work has benefited you, even if it hasn’t always been visible.
However, continuing to maintain that level of engineering involvement for an aging and poorly supported gateway pulls time and resources away from improving other areas of the system that benefit everyone. It’s also worth noting that maintaining these types of integrations is expensive and labor-intensive, which is why many competitors only support a very small number of processors. And because we place such a high value on platform security and performance, continuing to rely on outdated technology eventually puts both at risk — something we’re not comfortable with long-term.
So while Converge may continue to function for now, we want to be transparent that it is no longer a direction we feel is healthy or sustainable for the platform as a whole. Let's continue the conversation in this post. If you have questions about your current setup or would like guidance on supported alternatives, our team is here and happy to help.
Thank you, as always, for being part of the OwnerRez community.
Hi, I need to send 2 different immediate emails that are differentiated only with 1tag but the system keeps sending both emails or only the incorrect one. How to set up triggers in such situation:
Conditions email 1:
Immediate when booking is created
Condition 1
Condition 2
Tag is None Of X
Conditions email 2:
....
Tag is Any of X.
Tag is based on a discount but triggers settings do not allow to chose option: Discount is 'None of' so as much as I could apply it as a condition for email 2, I can't use it to stop email 1 from being triggered (I tested it in a combination: email 2 Discount is Any Of X & email 1 Tag (based on discount) is None of X)
Thanks in advance for help!
Hi Nina,
I'd suggest writing this up in our Feature Request forum for visibility by others who may be interested. You can do so here: https://www.ownerrez.com/forums/requests
This is a new one for us and I can't find any similar post.
We have always depended on OwnerRez to get the charges right unless we make a rate, surcharge or discount mistake.
In scanning through our 2026 bookings, I have found 3 booking without a cleaning charge. These booking were made in June, July and September. They were 3 different properties, 2 direct bookings and 1 VRBO. There were other bookings made 1 or 2 days before or after for these properties that have the correct cleaning charges applied. There is nothing special about these specific bookings. Has anyone else experienced anything like this?
Is there a place where I can see date/time stamps of the changes that have been made to my listings? Or a place to revert back to a previous listing/details?
I just wanted to say 300% YES & THANK YOU!
We have a Facebook account, & I just ordered a device to put my IPhone in a position to do “walk & talks” because our property is also an ecological experiment.
That’s our brand- yours could be crafting, or flowers, or quilting.. People go places to do things, & if we show them the things we have at our places, they will come to our places to “do the things”. This also helps us get the guests we want. I am using Facebook, but I will expand to Instagram soon. We do not TikTok, one of us was NatSec, so that’s a no go.
Get creative.
The world is YOUR oyster. USE the platforms, because they are using you.
Emily DG
Hello, I'm 2 mo into using ownerez and have primarily had my property on Airbnb, which itself is a pretty well oiled machine. Now I want to have an option for direct booking that I can guide my family n friends to, if they ask. Is there an article on step by step directions on how to go about direct booking?
There are lots of articles available online if you simply search for "Direct Booking for my Vacation Rental" on Google or any other search engine, but here are the basics.
As suggested, you don't even need a website to do bookings directly with guests. Any decent Property Management System like OwnerRez will allow you to provide a quote directly to a guest via email, which they can then go online and book from. The PMS provides a page online where the guest can see, and complete the booking form.
Once the guest completes the booking form provided by the PMS, they can mail you a cheque/check to pay for the booking. In a quick nutshell, that's the simplest route. However, if you want to make things easiest for your guests and yourself, a few additional steps will smooth the process for both you and your guests.
1) Find and get set up with an online Payment Processor. This is a bank that allows you to accept credit card payments. Some allow regular 'store-front' card processing where you have the guest's card physically in front of you, some allow only online processing, and some allow both. There are a number of online specific processors. A couple that have become very large in the last two decades include PayPal and Stripe, which you may have heard of. There are also some that claim to be dedicated to the vacation rental space, and that they know and can serve our industry best, but I have never understood how they can possibly offer anything better than any large, quality CC processing company. This topic can get very confusing, so do your research and be prepared to be patient and ask lots of questions. The charges for Credit Card processing vary tremendously and because it is essentially a percentage of the amount being charged (usually in the range of 2-3%) it is a flat off-the-top expense that can affect your bottom-line dramatically. You want to pay the minimum that you possibly can, and still have good quality service, because this is one expense of yours that for the most part won't affect your guest's experience one bit. It's just simply a significant cost to you.
Online listing sites like VRBO and AirBnB charge the hosts for their credit card processing fees, so don't think of this as an added expense because you are booking guests directly. You are paying those charges to the listing sites anyway, often more than you would be paying if the guest booked directly with you, because not only do the listing sites charge you, the host, for credit card processing for the money they send you, but they also make you pay for the processing fees for the money they keep! When you think about it, it's kind of an outrageous thing to do. Not many businesses get to force others to pay for their operating expenses!
What all agreements and coverage i need to have in place?
2) You need to establish and have a complete, comprehensive set of Terms and Conditions for renting your place out. These are basically the rules that govern the agreement between yourself and the guest to rent and stay in your property. Again, if you search for a Vacation Rental Terms and Conditions Template online, you will find some generic ones that are an excellent place to start in developing your own set. Every vacation rental needs their own comprehensive set of Terms and Conditions that govern their rental. Ultimately, if you really want to do things right, you should have a lawyer create it suitable for your jurisdiction/location, or at least review what you come up with for legal compliance and enforceability. Once you have have your Terms and Conditions of Rental ready to go, have them available in a text file on your computer ready to copy to various places where you need to share them, and also in a PDF (Portable Document Format) file which can be easily sent or downloaded.
Basically, your PMS will provide a booking format and process which commits the guest to renting your place under your Terms and Conditions, and the guest usually would receive a copy of them as part of the process. Good Terms and Conditions protect both you and your guest, and define what happens in case there is a dispute, damages, etc. It's kind of like insurance, you only really need them when things go wrong, but when things go wrong you'll be really glad you have them, and they are properly done.
Even if you book through websites like VRBO or AirBnB you should still have your own Terms and Conditions in place which every renter agrees to, because the Terms and Conditions of those websites are completely irrelevant and useless to your bookings. This has been tested in court many times. The first thing a judge will say in court regarding a dispute created by a rental situation is "Let's see the agreement between the parties..." You MUST have one.
The Terms and Conditions of third party websites like VRBO and AirBnB are of no value, and legally of no consequence. Go look them up on those sites. The very first thing they say is "This website is NOT a party to any agreement between a host and renter..." And they're not. Those websites are in reality advertising venues only. They pass themselves off as having Terms and Conditions and offering protections and systems that guide and determine relationships between hosts and guests, but truthfully they're completely useless with regard to anything between the host and guest. They present the appearance of having control and influence only in order to justify their involvement in guest transactions, in order to collect their fees. It is how they make money, and they work very hard to protect that image, but legally they have no standing to enforce anything between a host and guest.
Anyone running a vacation rental business would be foolish in my opinion to rely on the Terms and Conditions of a third party that has no legal standing in the agreement between themselves and their guests. Yet millions get sucked into this false sense of security and allow these websites to determine how they run their businesses, or book and patronize private accommodations businesses online through them thinking it somehow protects them. It doesn't.
Vacation rental hosts need to understand that these third-party websites can have all kinds of Terms and Conditions which determine how the website is used, and they do, but what those Terms and Conditions govern is the relationship between the host and the website, or the guest and the website only. The websites cover themselves off by stating If you use this website you agree to our Terms and Conditions... and the host or guest does agree to the site's Terms and Conditions, but only because they use the site and the users allow themselves to be governed by them. They don't have to. Those Terms and Conditions have no enforceability between the host and the guest, and the sites are well aware of it. They just don't broadcast or promote it because their entire business model is based on the concept of providing a 'safe' venue for hosts and guests to conduct business. If the majority of the website users knew the truth about what the websites actually provide and do not, I believe it would significantly affect the website's business.
Most of the 'protection' for guests provided by online listing websites come from the protections provided by the Credit Card Issuing Bank, and in fact, many guests who have problems are told by the websites when the guest calls upon them for help; Call your credit card company! Well, the guests don't need the websites for that 'protection,' and have it any time they use their credit card, so they are just as safe dealing directly with the host when they pay by credit card, as they are when they use their credit card on an online vacation rental listing website.
You may even want to ask if any of the OwnerRez users on these forums would be willing to share their own Terms and Conditions with you to use as a reference in creating your own. Some generous souls may even be willing to do so, however a quality set of Terms and Conditions is a precious business asset, which costs a significant amount of time and money to develop, especially when one properly hires a lawyer to develop or review them, so one shouldn't expect to be able to take and copy a set for free.
Good Terms and Conditions should be a 'living document' in that they should be reviewed, developed and updated each year as business situations and conditions evolve and new circumstances need to be accounted for. For example, the Covid-19 Pandemic caught a lot of vacation rental owners by surprise, with many not having anything in their Terms that governed what happens when a pandemic affects a guest's rental of the property.
A smart vacation rental owner/host 'keeps their ear to the ground' and pays attention to and learns from industry developments so they can adjust and augment their Terms and Conditions as needed.
Also, how do I market my property thru ownerez website?
This is a bit of strange question. You don't market your business through OwnerRez's website. It may be that what you have asked here is not actually what you mean, so please bear with me.
OwnerRez is a supplier of Property Management Software, offered through an online website. This is called SAAS... Software As A Service. Not all software is offered online. Much of it has been traditionally something that you purchase a copy of in a box from a store, supplied on a disk or CD, that you install locally in your own computer. For SAAS, the software is stored in the provider's website, and you can just access it anywhere you can get online to the internet, with your account user name and password.
So OwnerRez's website, or more correctly websiteS, are their own. They are not there for you to use to promote your business. One OwnerRez site promotes OwnerRez to new users, one provides the software that we all use and access as OwnerRez customer/users, and another provides help and support, and these forums.
As part of their service, OwnerRez optionally makes available to their customers the ability to create, use and offer a Promotional Website for their own vacation rental. If you want to have a website to promote your vacation rental, and also provide a place online where your guests may view and book it, this can be done by paying OwnerRez an additional monthly fee, and you will then have a reasonably easy to setup and use website for your own vacation rental.
That is one way of having your own website. Another way is to pay a hosting provider to host a website for you which makes it accessible and available on the internet.
How the website gets created is a separate matter. You can hire a website developer, or you can use a paid or free website development service online to create your website. Many website hosting companies, which you can find online with a simple Google search, offer free do-it-yourself website creation software as an online service in conjunction with their hosting plans. There are literally hundreds, if not thousands, of providers like this.
You can also use free do-it-yourself website building software that is available online independently. There are a number of these available, the biggest and most common of which is called Wordpress. While originally created to be something that a user can build their own website with, WordPress has grown into an incredible behemoth, so big and complex that many professional website developers work exclusively for others using it, and just about anything one wants to be done can be created in WordPress. It is said to power at least a third of the websites available on the internet. Every hosting provider offers free installation of WordPress on their systems, it is that ubiquitous.
My own vacation rental website, which I have created myself, is done in Wordpress. Managing the site and everything it involves is a part-time to full-time job. I have an interest in this, and I enjoy it, however I recognize the tremendous work and time involved and do not recommend it to others. Honestly, one of the finest, most experienced vacation rental owners I know does their own wordpress site, and it is incredible and of very-high quality. She is also an OwnerRez user. Perhaps she finds it easier and less time-consuming than I do, but I don't know. No doubt, she has a special gift for vacation rental promotion and website creation.
Once you have your own website, no matter how it is created, OwnerRez provides a number of bits of website code called 'widgets' which can be used to incorporate OwnerRez functionality into that site. This allows your website to show your booking calendar, provide inquiry forms, and even display quotes that guests can create themselves by entering their dates.
If you decide to have an OwnerRez hosted website, it comes with all of the OwnerRez widgets and capabilities built in, so it really should be considered as one option for an OwnerRez user to setup and have their own website available online, in the simplest and easiest manner possible. OwnerRez has a number of sample sites available for you to check out to see what the service provides. The website produced is your own site however, and not 'on' OwnerRez's website.
Where do I post it??
You don't 'post' your website. There are no places where you can go and simply post that you have a website that will result in you generating traffic; people that come and visit your website and take the action that you want them to. People won't visit your website just because you have one. It doesn't work that way. They will come to your website if it provides something they need or want, and they can find it.
If you have a link to your website shared somewhere online; for example, you go onto Facebook and make a post telling people you have a website and giving the URL (the internet address or link to the site), then search engines like Google will eventually notice the link, and record that your website is there. Then, if someone goes online and uses a search engine to try and find your website, the search website might show your website in its results, and people can find your website that way. But getting listed by an online search engine is the smallest part of this battle. The big issues are; why would anyone go online and search for your particular website, and if they do, how do you get the search engine to actually show your particular website in their results?
How do you promote your website once it is online?
That is an entirely different subject and one on which entire books have been written. Promoting yourself online is a vast and challenging topic.
Simply having a website is not enough. Just because it is there is no reason to expect that anyone will find it, or see it. The internet is a vast and highly competitive electronic medium, and in trying to promote yourself online you are competing with the very largest and best marketers in the world, and the very worst (many of whom are amateur vacation rental hosts unfortunately!).
The size and scale of the task of online promotion does not mean you shouldn't bother having your own website. Simply having a place online where others can see and book your vacation rental directly with you is as important and fundamental to your business as having the property itself. Even if all you ever use it for is to direct your own personal contacts to it as a place to see and book your property, it is worthwhile to have.
No, you should not ever just use a VRBO or AirBnB listing for this purpose, or any other similar source. You should always have your own website. Any other location for your business to exist online is controlled by others, and subject to their whims, expenses and fees. It leaves you not in control of your business, and beholden to someone else for the very survival and existence of your Vacation Rental Accommodations business.
Every host should ask themselves 'What happens if AirBnB or VRBO shuts down my listing tomorrow and won't allow me back on the platform? Would I have a business?' If the answer is no, then you're not in business for yourself... you are a beholden serf, running a business simply for the profit of online billionaires who see you only as a source of revenue for them; expendable, and easily replaced.
Would appreciate insights. Thank you
I hope this introduction to having an 'option' for direct booking has been helpful to you, and allows you to get started in being able to book your vacation rental property directly with guests without having a third party involved.
Many people who have only been involved in vacation rentals in the last decade can't conceive of operating their rentals without using and relying on third party websites like AirBnB and VRBO, while for others like myself, who have been in this business for many years and never got into it thinking that third-party websites were what the business is all about, have survived and even thrived without them for decades.
I've hosted nearly 1000 guest parties in the last seventeen years, and if all goes well, will host my very FIRST guest booked through AirBnB in one week's time. You may call them a 'well-oiled' machine, but that's what I think of my business as. My experience with AirBnB is that it's a complicated, interfering, PITA entity that only makes the interaction with, and service of, MY guests difficult and much more challenging than it needs to be.
Which brings us to the final thing you really need in order to be able to successfully book guests directly and independently; a change in thinking. The only people that have 'an AirBnB' or 'an AirBnB business' are the owners of the AirBnB website itself. You, and all OwnerRez customers, and AirBnB and VRBO hosts, are all accommodations providers, and we need to think in terms of what's best for ourselves and our guests to make that happen. Ultimately, it isn't even accommodations that we provide – it is hospitality, and once a vacation rental owner understands that, they open up a path for themselves to true success in this industry.
Hi Abegail!
When it comes to the PriceLabs integration, it doesn't pass over any of the discounts that are configured on their platform. It just passes over the rate. So if they are discounting any of the rates, they send us the discounted rate, which the Vrbo promotions would discount on top of that. We suggest setting up the discounts in OwnerRez, instead of PriceLabs, so that they don't send a discounted rate.
Any news about VRBO allowing integration and remaining MOC? It is the only thing preventing me from integrating with VRBO!
What have you all been finding as a result of this change? Have any of you professional PM's (we are mom and pop) figured out if the % should be 18.5%, not .34%?
We switched to 18.34% on Rent and Cleaning Fees at the transition. In transaction details on the platform, once a guest has paid $ to Airbnb, the "Host Fee" amount is now showing as a firm 15.5% on both Rent and Cleaning. Our cleaning fee is technically $170, not $201.18. Will this work out in the wash at tax time?
Ex.-Host payout 4 nights room fee$1,432.00Show breakdownsCleaning fee$201.18Nightly rate adjustment−$143.20Show breakdownsHost service fee (15.5%)−$230.95Total (USD)$1,259.03
Help? Are we charging too much, or not enough? Thanks forum!
-Lisa and Dave
I'm having the same problem and it's only started happening recently. The messages used to be sent out and I haven't changed any messaging settings, but I've noticed the past few same-day bookings, I've had to send them manually.
Hello!
Can you please submit a ticket to help@ownerrez.com so we can take a look at the formatting for the form messages that have been created? Thank you!
We want to manage our smart locks inside OwnerRez, but since Yale and Kwikset aren’t natively supported, we’d need to use OwnerRez RemoteLock (third-party integration).
For those using this setup, we’d love to know how much you’re paying per lock per month, whether you’re paying both OwnerRez and Remote Lock fees, and how confident you are in the setup’s reliability and day-to-day use.
Thanks in advance!
Thanks for this thread.
I've edited the confirm and pay message but it doesn't output the font formatting I've included in the edit or the information represented by the {fields} I have added.
Perhaps you don't have your commission set to apply to gross but to net, or to gross minus certain expenses? https://www.ownerrez.com/support/articles/property-management-commission-fee-expenses
It sounds like it but I cannot get the gross rental figure and the commission to add up. Support has suggested that i just used the net rate but of course that drops my income down which i'm not keen on doing.
It sounds like what you’re looking for can be accomplished with an Owner Statement. If you use the PM Module, you can easily customize your statement view for Owner Statements to achieve that.
https://www.ownerrez.com/support/articles/property-management-owner-statements-setup-configuration
I’m trying to figure out how to automate sending an invoice out to my customers.
I charge my customers a percentage based on their income. So I want the invoice/statement to show…..
Booking id
OTA
Property
Dates
guest numbers
gross rental amount
my percentage amount
Ideally a total of the percentage amount (so the amount they owe me).
I can get close, but the figures on the gross and the percentage always seem to be off.
I’ve been playing with this for a few months now and am close to giving up.
Any help would be gratefully received.
Looks like you posted the same thing in the General Chat forum. I answered this there:
https://www.ownerrez.com/forums/chat/a-new-scam
Last week we received a 14 night booking.for January. Unusual length for us, especially in the winter. The name on the booking was unusual. Red flags. They bought travel insurance.
Two days after the booking we received a Stripe Early Fraud Alert, then a day later we were notified of a dispute, reason being the card issuer was notified by the customer that they did not initiate the payment. We accepted the dispute and received a chargeback notice. No problem, we simply cancelled the reservation without processing a refund, sending a notice to the email on the booking and with the message that we were notified by their bank that the transaction was disputed.
We have received two emails since. The first saying there must be some mistake and asking if they could wire transfer the payment. The second demanding that we process "a proper refund to the card."
Does this sound familiar to anyone? I can't understand the scam here. It seems that if the cc issuer is aware if the fraud that is game over. I'm also mystified by the travel insurance component. I guess I just don't think like a criminal.
We use Pricelabs for our Company. Within that platform, there are also last minute discounts, far out premiums, etc. Will the VRBO promotions in OR override Pricelabs?
Hello!
Can you please submit a support ticket to help@ownerrez.com, and include screenshots of any errors you're seeing so we can take a look?
We never got any commission reports via Owner Rez (unless we missed them) just emailed invoices.
It was unclear where to pay, & we had a credit card on file.
Another invoice appeared, & when I tried to get into our owner account to look at it (no way to look at balances) I saw the credit card wasn’t right, & when I tried to change it, the account shut me out.. for non-payment.
Never got a notice that the card wasn’t working, no way to check balances, horrible “help” & honestly not great guests, only 2 since we opened Sept 24, either. I’ll be sending them a paper check via certified mail, just to match the level of irritation they have so generously provided.
We fired VRBO, & are moving towards driving direct bookings, & skipping the tech bro “enshittification” with less & less support, & more & more markup.
We sincerely hope many more are doing the same. We do the work on the ground, we should keep more of the cash.
Thank you for listening to my TED talk.
😜
Emily DG
antietamdome.com
I was looking at the discounts, then the account got shut down due to their bad billing practices, & we fired them.
VRBO’s new “commission” system uses the credit card on file .
They didn’t tell us it wasn’t working- & no way to check on the account or balances.
After an awkward help desk call with some poor person in Southeast Asia or India, I got ANOTHER emailed invoice.
VRBO is less than 2% of our bookings, & hasn’t given us the best quality guests, so we fired them.
More & more I would rather people used our direct booking site, & skipped the tech bro upcharge, bad service, & over-reliance on AI (looking at you, AB&B) that leads to a lot of frustration- it took us months to be categorized as “near national parks” despite one being .5 miles away (C&) Canal), & the other (AntietamNB) about 2 miles away.
I had to repeat the category request at least 6 times. I guess they just got tired of saying no.
The platforms have gotten incredibly “enshittified” taking more, & providing less, all the time.
We are moving towards getting as many direct bookings as we can, & telling the platforms (except Crewdogs, they are cool) to take a longer walk off a shorter pier.
EDG
antietamdome.com
