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Is there a way to limit the number of reviews shown in the reviews widget?
I'd like to show all my reviews on the main page but limit the view to 6 or 10.
Thank you Katie! Appreciate it!
Hi Alyssa!
You should be able to see this with the Payment Detail report. It has a column that shows you the due date for the payment, and also has the ORB# for the booking that you can click on, which should take you right to it: https://app.ownerrez.com/reports/paymentdetail
Hey Nick,
Once Authorize.net is all set up, you can go ahead and switch your properties to start using that processor, instead of waiting to start on a specific date. All new bookings should start using Authorize.net, as well as any current bookings. So if there are any current bookings with a scheduled payment, it should use Authorize.net to process them. We have this support article that goes over changing processors: https://www.ownerrez.com/support/articles/payment-processing-gateways-changing
Hi Adria/OR Team,
Quick question for you. I currently have Converge set up on two of my properties, but I reached out to Elavon to transition over to Authorize.net since that’s what I’m using across most of my other properties.
Once Authorize.net is fully set up, what’s the best way to implement it within OR? Would it make sense to use Authorize.net for all new bookings starting on a specific date while continuing to process existing reservations through Converge?
Appreciate your guidance on the most efficient way to handle the transition. Thank you.
I am getting double bookings, consistently a few a year. This is a horrible situation for hosts to deal with as platforms are aggressive if you have a double booking. Calendar software issues are not a good reason. I have 10 units. It was recommended i switch from iCal to api. I attempted to do this. It is a huge process. Entailed lots of zoom meetings with owner rez and vrbo. A complicated process if you are not fluid in calendar software. Lots of emails to answer with questions. In the end it was determined I could only use 1 bank account with vrbo to make it happen. So I am stuck with I cal. For some reason. Airbnb did not need to be involved. Their calendars appear to work fine with owner rez. Vrbo calendars create issues. Some reservations dont even show up on the master owner rez calendar. I was told they have gone to a different channel, so wont show up. I think if you are a small operator you are probably lucky, and will be fine, however we run a high occupancy pretty much. year round with our properties. Anyone else experiencing this? Work around? Another master calendar to avoid this?
Thank you so much Katie.
Hey John!
If your Airbnb guests are still experiencing this issue, can you please write to help@ownerrez.com and include any ORB#s and any error messages so we can investigate further?
Looks like you got this fixed and your Booking.com connection is working.
If you deleted the mapped rate plan in the Booking.com Extranet: Try updating the rate plan by going to Settings > Channel Integrations > BDC > click on Change Property Mappings > select Change Sync Mode. On the following page, you can click the drop-down under the Rate column for each property, select the rate plan that appears, and then save the changes and see if the error goes away:
Great question — this is actually expected behavior, not a mistake by OwnerRez or Vrbo. Let me explain what's happening.
What That ~12% Charge Is
When a guest inquires or books on Vrbo, Vrbo charges the guest a separate booking/service fee (which typically runs around 12%). This is a guest-facing fee charged directly by Vrbo — it is not coming out of your rates or your pocket.
Here's the key distinction for Subscription listings like yours:
You are not responsible for or involved in this transaction. It's purely between Vrbo and your guest.
Vrbo Common Issues & Questions > Financial Transactions > How do Vrbo's channel fees get paid?
Why It Shows Up in OwnerRez
OwnerRez does receive the booking fee amount from Vrbo via the channel integration and displays it at the bottom of the Charges tab of a booking for your reference — but again, this is purely informational. It does not affect your payout.
Vrbo Common Issues & Questions > Financial Transactions > How do Vrbo's channel fees get paid?
Bottom Line
✅ This is normal and expected behavior — no mistake on OwnerRez's part or Vrbo's part, and no change in terms. ✅ Your rates are not being reduced — the guest simply pays an additional Vrbo service fee on top of what you charge. ✅ Your subscription model means you pay no per-booking commission — only your annual listing fee.
If you have further questions about how fees are structured, feel free to reach out to Vrbo directly or reply here and we're happy to help!
That would help!
Hi! I have been managing my channel rates for appropriate adjustments, and I have two properties on an annual VRBO subscription. I had a guest make an inquiry, and that inquiry shows an approximate 12% charge coming out of my rates to pay VRBO, not an added guest fee. Is this an Ownerrez mistake, a VRBO mistake, or a change in terms that went under the radar? Any help would be much appreciated!
Hi Yulema,
When it comes to the channel templates, there isn't a way to link to a specific agreement, as you can with email templates. If you use the BUFIXUP or BULEASE field code in a channel template, it will use whichever agreement has the highest priority. If no priority is set, then it will pick one at random. It looks like you already have a priority set for one of them, so that should be the agreement sent in channel templates.
Once the guest fills out the POC form and you have an email address, you can send them an email template that has links to the other two agreements.
Hi Yulema,
You should be able to accomplish this via custom field definitions. These are shown on the POC form, where we ask for their information, such as their email address. You could create a custom field code asking for their ID, name and age of all renters, information about pets, etc. Once they fill these out, you should see the ID in the Files tab of their booking, and the other information in the Custom Fields tab. This should work on channel bookings as well as long as you're sending the guest the renter agreement. We have this support article that goes over how you can set those up: https://www.ownerrez.com/support/articles/capture-additional-fields-on-checkout-quote-acceptance
Great suggestion—thanks for submitting! Know anyone else who'd benefit from this? Send them the link so they can add their vote and show there's interest in making this happen.
Hi team,
I have a property on Koh Samui (Baan Tropicana, Hotel ID 2143000) with 7 room types connected to Booking.com via OwnerRez channel integration.
What happened: Booking.com had multiple rate plans that were creating pricing issues (duplicate "Flexible" plans and a "Monthly rate" showing 25% discount that I didn't intend). I deleted the extra rate plans directly in the Booking.com Extranet, keeping only the original "Flexible" rate plan (ID 52701623). This fixed the pricing for the Studio, but the other 6 room types disappeared from Booking.com because they lost their rate plan associations.
I then tried "Sync Everything" from the Actions menu in OwnerRez, and now all 7 properties show ERROR status.
Current errors:
What I need: All 7 room types need to have active rate plans on Booking.com again so they appear for sale. OwnerRez shows all 7 as Active with the correct Room-Rate mappings (each mapped to 52701623), but Booking.com only has that rate plan associated with the Studio room.
I haven't touched anything further and am waiting for guidance before making more changes.
Property IDs for reference:
Thanks for any help — all Booking.com listings are currently offline.
Looking for the best report to run that shows me which guests have a past due payment.
I know how to run the balance due report that shows which property has past due balances, but that report doesn't give me the option to see which reservation actually owes the money so I can follow up with the guest.
Thanks!
In my county we pay monthly on the previous month's stay taxes. Are you submitting your monthly taxes with the 15.5% (or whatever percentage you use) host fee in the rent? I have my rent and surcharges adjusted to a 22% increase for Airbnb bookings. When I run a tax report or tax detail report, the taxable charges include the rent before the airbnb service fee (expense) is taken out. Should I manually subtract each airbnb fee from the rent on every reservation rent line and then report that? As of now it looks like I'd be paying taxes on a $174 Airbnb service fee that neither I nor the owner received. Chatgpt said,
"That 22% markup is taxable because it’s baked into guest-paid rent.
So if you raised your rate to offset Airbnb fees, taxes are still due on the full charged amount.
Example:
| Base Direct Rate | $1,000 |
| Airbnb Markup | +$220 |
| Airbnb Host Fee | -$174 |
Tax is still filed on $1,220 (plus cleaning etc.), not the net."
Which is exactly what I'm saying... I should be subtracting that from rent before reporting taxes, or am I as lost as I feel?
Hi Jennifer,
It's hard to assist without seeing your exact Zap setup. As Emond outlined, there would need to be a second OwnerRez step in the Zap to fetch the guest details. This should look something like this:
Then you'll get the phone numbers array back from step 2 and you can use it for subsequent steps:
I'm afraid I can't help with other Zap connections beyond OwnerRez. I suggest reaching out Zapier support directly if there are issues outside the OwnerRez connection.
It's actually GHL GoHighLevel also called LeadConnector but same thing essentially
I can get it to work for guest contact info But I can't get it to pull the booking info like booked date and arrival date
to bring into my contact manager. I tried attaching a guest id and matching the guest id but keep getting an error And the phone/email is attached to the contact record in ownerrez.
"The app returned "Pass at least one of number, email query parameter"."
"The LeadConnector API requires either an email or phone number as a query parameter to find the contact, even if you're using a custom field for matching. This is an API limitation."
how do I get the email/phone # into the booking? so that I can match to GHL LeadConnector?
That doesnt work unfortunately. The custom field is applied for all channels
Hi Jennifer,
If I understand correctly you are trying to connect an existing contact in Quo to a booking in OwnerRez.
When OwnerRez sends a signal (webhook, booking created/updated) the Zap will receive the (OwnerRez) guest_id.
Then pass this guest_id to OwnerRez' Guest Lookup block, so all the data that Ownerrez has/exposes about the guest comes to Zap.
Finally you can use the "Create or Update Contact" block from Quo and pass the details that were received from OwnerRez.
This will only work if the guest used the same email / phone number for the booking as how they are known in Quo.
Is there a specific step that is causing a problem?
I do have the bridge setup, and am able to automatically generate codes from OwnerRez about 80% of the time. A few tips I learned to help make this fairly reliable:
I've found that one a code fails to generate from an OR booking once, it will never work for that booking again, so from that point onward, I have to make sure the code for that booking is setup manually. If bookings flow smoothly without changes, it mostly works without intervention, but I do have to manually check and confirm so that nothing goes wrong.
Hope these tips help.
Maybe you don't have a team of employees working for you like we do, but personally i don't want it to be any easier to make changes to charges. I do agree with the placement of new like charges and subtotals though. That would be nice.
I don't think your far off, but you suggest all these to the features request forum.
I agree, it was much nicer when we had a message guest button and email history button right on the booking overview.
I use Zapier to pull guest contact info into Quo (my digital guest phone line). I have to use multiple steps to get all the information I need, which sounds like it could apply to your use-case as well. I have to do a Booking Lookup as well as a Contact Lookup. Maybe give something like that a try?
Not sure if I did anything different but I was able to successfully set up the bridge at my rental and it seems to be working. I did have one time where the bridge wasn't connected but my rental is in an area with unstable wifi. So pretty sure it wasn't an Igloo problem. We'll see once the rainy season starts and power goes on/off...
Might be good to make sure your bridge has the newest firmware if it's not working consistently. I have the door code generated just like my Schlage lock.
On the Igloo app there is a separate tab for OwnerRez codes which I love!
Overall since I retried setting everything up, it's working well.
I'm trying to pull booking info like the Booked Date and Arrival Date into my CRM but having trouble as it has to match on email or phone which are in the contact. I've got other zaps pulling contact info into my crm but can't get booking info.
I tried pulling the guest id into my crm and matchig on that but seems it will only match based on the phone or email which is in the contact not the booking.
Has anyone been successful doing a lookup the guest email in zapier?
Hey Wendy!
If you'd like to add links to your homepage, you can do so by going to Settings > Hosted Websites > click into the site > click on the Home Page under Menu and Pages. On the following page, you should see an Intro and Conclusion section. You can click into either section, and you should be able to insert any links you'd like, and then save the changes.
