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For the short version, you can tell them this:
Photo IDs and other uploads are protected by SSL encryption in transit, strict access controls, isolated storage, secure data centers, and a no-sharing policy with third parties. OwnerRez also undergoes regular security reviews to identify and resolve any vulnerabilities.
It doesn't look like this is a feature we're working on, but we appreciate you taking the time to submit this feature request! If you know other users who would benefit from this, we'd encourage you to share it with them so they can add their support by way of an upvote at the top of the page.
I'm using the VRBO API. When I go to VRBO webpage, it states that changes to the reservation must be made on the property management software. How would I do this within OR?
I want to change the dates to a month or so later and leave the price the same. Thanks.
Hey LC House!
To confirm, are you using the redirect link configuration for hosted websites so that the ORP# isn't displayed at the end of the URL when you're sharing it? If so, you should be able to get rid of this without having to use redirects by disabling broken link protection. To turn this off, go to Settings > Hosted Websites > click on the site name > click Change Settings. On the following page, scroll down to the bottom, set Broken Link Protection to Disabled, and save the changes: After this has been disabled, you should no longer see the ORP# at the end of the URL (it'll still have the dashes between each word of the property name if the name is more than one word). We have this support article that goes over the feature: https://www.ownerrez.com/support/articles/hosted-websites#broken-link
Apologies for any inconvenience this caused! We wanted to let you know that we released a fix for this issue, so if you arrange photos in the Grupe by None view, and then go to the Group by Room and make changes there, it shouldn't affect the Group by None view.
If you're still seeing an issue with the ordering, please submit a ticket to help@ownerrez.com.
OwnerRez has a built-in Property Term setting that flows through both the hosted site pages and the Book Now / Inquiry widget's
Properties dropdown:
1. Go to Settings → Hosted Websites → [your site] → Edit
2. Scroll to the Property Term field
3. Pick Custom from the dropdown
4. Enter:
- Singular: Property & Experience
- Plural: Properties & Experiences
5. Save
Your properties page heading will then read "12 Properties & Experiences" (with whatever your actual count is), and the widget's Properties dropdown label will update to match. One setting, no code.
A couple of things to flag:
- This is one combined label with one count. If you specifically want the count repeated — i.e. "12 Properties & 12 Experiences" — that's not something the built-in setting can do, and it would need a custom theme tweak.
- If you actually have separate inventory for properties vs. experiences and want two different counts ("12 Properties & 4 Experiences"), that's a different conversation — OwnerRez treats all bookable inventory as properties under the hood, so we'd want to understand how you're modeling the experiences before recommending anything.
Yes I tried many times after debugging. Instead of taking me to the property’s page, it kept taking me to the “missing page showed in the original post.
Maybe I'm misunderstanding the issue. The FB debugger seems to be correctly grabbing your link (identifying the redirect path) and showing the right image and title. Have you tried sharing it on FB again? Where are you still seeing/getting the missing page error message?
It didn't work.
Try Facebook's Debugger to see if it helps: https://developers.facebook.com/tools/debug
After it populates the page from the first Debug, click Scrape Again.
I set up a redirect link and if I type out the pretty link in my browser, it redirects me to the ugly link and works just fine. However when I posted the pretty link on Facebook, and clicked on it, it took me to a "missing page" on my hosted website, instead of the property. There is sth in Facebook redirect functionthat is messing this up. How to fix this?
I just noticed the same thing. This is terrible because the Group By: None order is what is pushed to channels like Airbnb and Vrbo.
I spent HOURS fixing my photo order on all my properties a few months ago and now I have to re-do them all from scratch. I was wondering why my booking volume suddenly dropped. This may well be a factor. Color me a very unhappy person!
This literally just happened without me even touching my photos for several weeks.
Is it possible to change the Properties title from "X Properties" to "X Properties & X Experiences". If so, where is the CSS and/or HTML code located to change it?
Thanks,
Chris
This has changed. On VRBO it is now possible to select twin or double sofa bed. Writing to request this option be available in Owner Rez amenities.
I have been collecting ID and rental agreement for my Airbnb. So far no issues thankfully but a guest is concerned about how the ID is stored. Anyone have any details?.I am mostly finding things about credit card data
Hi all,
I’m hoping to compare notes with other UK/EU hosts because I’m running into the same recurring issue with Stripe and security deposits, and I’m trying to work out whether anyone has found a reliable alternative.
The core problem: Stripe only supports 7‑day pre‑authorisation holds. Under UK/EU SCA rules, once that hold expires, Stripe requires a second SCA challenge to re‑authorise the card. Guests often ignore or fail that challenge, which means the security deposit fails and I end up manually chasing them — or they arrive with no valid hold in place.
This isn’t a configuration issue; it’s a limitation of Stripe’s SCA implementation.
What we actually need in the UK/EU: A processor that supports 30‑day rolling pre‑authorisations with automatic re‑authorisation every 28 days, so a booking made months in advance keeps a valid hold without needing the guest to authenticate again.
Hotel‑grade processors like Adyen, Opayo, Trust Payments, and Worldline all claim to support this in the UK. However, the OwnerRez documentation currently says that Worldline (for example) is limited to 7‑day holds inside OwnerRez, even though Worldline’s own UK merchant docs say they support 30‑day rolling holds.
So I’m trying to understand whether this is:
a limitation of OwnerRez
a limitation of the integration
or simply something no UK/EU host has implemented yet
I’d also really like to hear from anyone running multiple merchant accounts. I currently have eight different Stripe accounts, one per property, all connected to a single OwnerRez setup. Stripe handles this fine, but I need to know whether any alternative gateway (Worldline, Opayo, Trust Payments, etc.) can support the same structure — with each property mapped to its own merchant account.
So my questions for other UK/EU hosts are:
Has anyone successfully implemented rolling 30‑day pre‑authorisations with any gateway through OwnerRez?
Does Worldline, Opayo, or Trust Payments actually support long‑term holds inside OwnerRez, or are they capped at 7 days?
Is anyone running multiple merchant accounts (one per property) with a non‑Stripe gateway?
Has anyone found a UK/EU‑friendly solution that avoids charging the deposit upfront or switching to a damage waiver?
Stripe is great for normal payments, but for security deposits in the UK/EU it just doesn’t meet the legal or practical requirements. I’d really appreciate hearing what’s working for others.
Thanks, James
If we are using the task feature and someone puts in a billable task, there is currently no way to convert that to an expense. Is this a feature you are working on?
I carefully arranged all my photos in the Group by None view so I had everything prioritized the way I wanted people to see it in the Carousel View. I switched to Group by Room to check a few things and decided I wanted to reorder a couple of photos within a given room. When I switched back to Group by None, I discovered that a whole bunch of my photos had been rearranged in the Group by None view after I'd changed them in the Group by Room view.
I realize I should do a screen recording or a series of screenshots and step through exactly how this worked. Quite frankly, it was so much effort to set up and fix that I'm not going to go through it again. I encourage you to check this, and I want other users to be aware that if you make ordering adjustments in the group by room view, be sure to double-check that your ordering is still the way you want it in group by none for the carousel.
Hi Becca!
Our team is aware of this and is currently working on getting it fixed. When we release a fix, we should list it in our Weekly Release notes
Thank you! That fixed my check issue.
One follow up question related to my screenshot, I see it says "Discount: Applied" even when there is no discount on the guest's charges. Is that error going to be addressed soon?
Hey Becca!
Where do I update this section on the Confirm & Pay form? Clearly missing the wording step 1
It looks like the instructions field is blank. You can update this by going to Settings > Payment Methods > click into the Manual/Offline payment method you've created > enter information in the Instructions box, and save the changes
I'm using the BUPAY link from a template email to send guests here to make changes to their final payment if desired. However, I've noticed it says 1st payment (due now) which is incorrect. This guest has already paid their 1st payment (non-refundable deposit) and needs to pay the 2nd payment. Why does it say "due now", basically asking for another 1st payment?
This is a known issue that our team is working on resolving. It shouldn't affect the amount the guest is charged, and it's just a display issue. We should announce in our Changelogs when the issue has been resolved.
Additionally, "Pay any amount you'd like up to $4xxxx toward your remaining balance."... I do not want my guests to be paying random amounts like they have a product on layaway. They are supposed to make a 1st payment (non-refundable deposit) and a 2nd payment (remaining balance). How do I remove that phrase?
The BUPAY link gives the guest the option to pay any amount they want to, up to the full amount that's due, so there wouldn't be a way to remove that phrase. If their final payment is due, it will require them to pay the full amount. But if their final payment isn't due, then that link will have that phrase and allow them to enter any amount, up to what's due.
THANK YOU
Hi Jennifer!
You should be able to get this information by exporting the property to Excel. It will include other property rules, but it should include the max guests, max adults, and max children that are set for the property. You can export this by going to Tools > Import/Export > Export Properties. From there, you can either choose all properties or specific properties, and then click Export. It should then create an Excel file that gets downloaded to your device.
is there a way I can print out a report of the rules for each property? I have some properties that allow maximum of eight guests but only six adults and I need to find out which properties those are so I can program that into the guest AI
Another question --
I'm using the BUPAY link from a template email to send guests here to make changes to their final payment if desired. However, I've noticed it says 1st payment (due now) which is incorrect. This guest has already paid their 1st payment (non-refundable deposit) and needs to pay the 2nd payment. Why does it say "due now", basically asking for another 1st payment?
Additionally, "Pay any amount you'd like up to $4xxxx toward your remaining balance."... I do not want my guests to be paying random amounts like they have a product on layaway. They are supposed to make a 1st payment (non-refundable deposit) and a 2nd payment (remaining balance). How do I remove that phrase?
Where do I update this section on the Confirm & Pay form? Clearly missing the wording for step 1...
Great questions, this comes up a lot.
First, on “best processor”, that’s honestly pretty subjective. It really depends on your business model, volume, and what you value most, whether that’s rates, reporting, support, or STR-specific features. That’s exactly why we support a wide range of processors rather than limiting you to just one or two options. You can see the current Recommended and Integrated Processors here: https://www.ownerrez.com/support/articles/payment-processing-gateways-recommended
Regarding Clearview, they connect to OwnerRez via the Authorize.Net gateway, which is one of the most established and widely used gateways in the payments space. So from a compatibility standpoint, the setup is solid.
As far as pricing or support, that’s one area where we don’t have visibility or control. Each processor sets its own rates, which can vary quite a bit depending on your business profile, volume, and negotiation. We also don’t maintain a comparison chart of rates across providers since those can change frequently.
What I’d recommend is talking directly with a couple of processors you’re considering and asking for a full breakdown, including:
One thing I would strongly encourage is not choosing based on rate alone. In the short-term rental space, there’s real value in working with processors that understand the industry. Both Clearview and Lynnbrook Group are examples of providers that focus on STR, so they tend to be more familiar with things like chargebacks, security deposits, and how bookings flow.
You’ll also see that Lynnbrook Group and Stripe are our current recommended processors. With those, we’re able to bring in not just payment data but also deposit timing, so you can actually see inside OwnerRez when funds hit your bank account. That can be really helpful, especially if you’re reconciling with QuickBooks or other accounting tools.
Our Lynnbrook users have reported competitive rates, and last I checked they were running a promo without a monthly fee, which may be worth asking about.
Bottom line, it’s worth having a couple of conversations, comparing both pricing and features, and picking the one that fits your business best. Cheapest isn’t always best here, especially when support and STR-specific functionality come into play.
What is the best processor?
Any experience with Clearview?
How to find out what the processor is charging you as they all seem to increase the rate from what they originally say they will charge.
Thank you very much, now is working and my Dynamo got the event.
Hi Kennet,
Looks like the "Send a Test Webhook" button isn't showing due to a regression. We'll get that fixed asap.
