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Is it best practice to set a higher price in pricelabs and then apply discounts to direct bookings, or to start with direct booking prices in pricelabs and then add surcharges to bookings that come from other channels, or some mix of these two strategies?
Also, how do you account for different platforms "take" when setting up discounts and surcharges. For example, if Platform A keeps 20% of guest payment and Platform B keeps 15% of guest's payment, do you adjust accordingly? If you do adjust, is it for the complete difference (charging 5% more on Platform B) or do you split it with the guest, so guests who book on Platform B pay less for the same reservation that would have cost them more on Platform A. (I do plan on making some personal adjustments based on ease of use and the politics of platforms.) Might anyone have some sort of cheat sheet showing how much of guest fees each platform keeps?
Thank you!
Items in Owner Rez from Location>Sports & Adventure Activities show up on my Airbnb listing under onsite Amenities: bowling alley, climbing wall, hockey rink, laser tag, mini golf, and skate ramp.
I recently received a couple 2-star reviews before catching this issue. I had assumed these would be passed to Airbnb as nearby attractions (if Airbnb had a field for that) since they are in the Location menu, but perhaps I was wrong...
Should I remove all attractions from the location page? Are they meant to show up as onsite amenities on Airbnb?
Did you try calling Lynnbrook? Perhaps you will get a better result than by email?
Their phone number is on their contact us page here:
https://www.lynnbrookgroup.com/contact/
Hope that helps!
Hi,
I want to cancel LynnBrook payment processing and am wondering if anyone has done it successfully and how :).
OR recommended I switch to a new processor a couple months ago so I set that up and its working great. But, Lynnbrook is still charging me $10 per month. An email to their Customer Service last month support@lynnbrookgroup.com did not get a response. I logged into my account and there was no button to cancel either, of course.
Best,
-JJ
Thanks Suzee. If use @Username does it alert someone to a message?
property > rules > security deposit > release days > enter 2.
For existing bookings, go to booking > rules tab
Where does this currently stand? I want to automatically release the deposit in a short period like 2 days. How do I automate this?
Hi Habeeb - This is a question that would be best sent in to our HelpDesk so we can dig into the specifics.
Please send an email to help@ownerrez.com and include an example of the quote we can look at.
Thanks!
We recently released a new version of Channel Bridge, version 13.20, which has been working for most users.
If you still have issues when using this version, please download the debug log and include it in a email to help@ownerrez.com
As additional information, Airbnb has discontinued the APIs we use to scrape data from their dashboards. This is always the risk with Channel Bridge, and the reason we encourage all users to use our full featured Airbnb Channel Integration instead of Channel Bridge. Our channel integration supports all the features that Channel Bridge attempts to support plus many more. There is no need to run Channel Bridge any longer once integrated.
The new version (13.20) of Channel Bridge has limited support for booking export. This version uses the latest APIs on the Airbnb dashboards, but since those APIs do not contain all the same information as the old ones, there will be some holes that can't be filled.
Here are the instructions to update to the new version if you don't see 13.20 in the lower right hand corner of the Channel Bridge screen:
https://www.ownerrez.com/support/articles/channel-bridge-updating-to-latest-version
As far as I know, you don't have the ability to directly message another forum member.
Hi, I am having a similar issue now. Considering the previous post is from 6 years ago, I wanted to reach out to see if there are any changes.
I realized that my cleaning fee is not showing in my VRBO quotes. Can you please check if everything is okay.
Hello!
You could use an inquiry or a quote template to send a reply to the guests. If your Airbnb API is set to request to book, those requests should come in as a quote. You could create a quote-type channel template with your House Rules, and a trigger to send it as soon as a quote is created. If a guest sends you a message on Airbnb (such as sending a message inquiring about dates), this should come in as an inquiry in OwnerRez. If you create an inquiry-type channel template and create a trigger to send it as soon as an inquiry is created, the message should be sent to the guest.
Please reach out to help@ownerrez.com if you have any additional questions!
CB worked this morning.
Good to know. I use Stripe and have been happy with them. Has anyone used Clearview? OR just integrated with them for payment processing.
bumping this thread just to comment that looking back on all of the monthly statements we have shockingly been paying north of 5% to ascent on average, which to my memory is much more than the rate we agreed to in 2019. Our account is now being managed by Elavon so we will see what they have to say. Stay alert out there!
We are also unable to use channel bridge with AirBnb. We preferred not to integrate fully because Airbnb would then force us to use their "simplified pricing" which we did not want to do. Very frustrating, particularly as the ability to use channel bridge to import Airbnb reviews stopped working a few weeks ago and has now been removed from OwnerRez entirely.
hi, has anyone else had problems with Channel Bridge with Airbnb? I've been getting the same errors for 10 days. Last response from support is that we should move to API connected as CB is really only used for new users, and that they may not fix CB
TIA!
Unfortunately this doesn't really solve the problem. In Transactions, OR is showing the total charged to the Guest's credit card, however the remittance to the Owner is that amount minus the Vrbo commission and payment processing fees ("OTA Fees"). The only choices in OR for how to handle these OTA fees is Owner Pays or PM Pays.... If Owner Pays, the only options are Paid As Expense on Owner Statement or Paid From Escrow. Either way, the numbers on the PM tab are incorrect as well as on the Owner Statement, even if you set the Direct to Owner as $0 as the help text advises. If you choose PM pays, similar issue....PM numbers are incorrect b/c it is assuming this was a cost to the PM. I have not circled back with Support on this yet due to other priorities.
I saw this answered directly in an email you sent to us, and thought I'd post that answer here as well in case anyone else is wondering the same!
I understand your situation with co-hosting in a state requiring licensed realtors for property management, where payments must go directly to owners. The challenge you're facing with channel fees and processing fees is a common issue in this setup.
Direct Owner Payments Configuration
First, ensure you're properly using the Direct Owner Payments feature. You should enter the amount of rental funds that go directly to property owners in the PM tab of each booking. This is explained within this support doc article below:
Direct Owner Payments - Owner Payouts - Property Management - Support - OwnerRez
Channel Fee Handling Options
For the channel fees and processing fees that are deducted before the owner receives payment, you have configuration options in your Owner Settings:
Channel Fees Configuration:
- Navigate to PM > Owners > [specific Owner] > Settings tab > Channel Fees
- In the Expense section, you can select "PM will pay fees" option, which excludes these fees from being classed as an owner expense
- This means you, as the property manager, will be responsible for these fees in the system
Transaction Fees Configuration:
- Similar settings are available under Transaction Fees in the same owner settings area
- You can configure whether the PM or owner pays these fees
This is mentioned more within this support doc article:
Commission on Fee Expenses - Expenses - Property Management - Support - OwnerRezBy properly configuring the channel and transaction fee settings in the owner configuration, the system should correctly account for these fees without showing inflated payment percentages.
I saw this answered directly in an email you sent to us, and thought I'd post that answer here as well in case anyone else is wondering the same!
I understand your situation with co-hosting in a state requiring licensed realtors for property management, where payments must go directly to owners. The challenge you're facing with channel fees and processing fees is a common issue in this setup.
Direct Owner Payments Configuration
First, ensure you're properly using the Direct Owner Payments feature. You should enter the amount of rental funds that go directly to property owners in the PM tab of each booking. This is explained within this support doc article below:
Direct Owner Payments - Owner Payouts - Property Management - Support - OwnerRez
Channel Fee Handling Options
For the channel fees and processing fees that are deducted before the owner receives payment, you have configuration options in your Owner Settings:
Channel Fees Configuration:
- Navigate to PM > Owners > [specific Owner] > Settings tab > Channel Fees
- In the Expense section, you can select "PM will pay fees" option, which excludes these fees from being classed as an owner expense
- This means you, as the property manager, will be responsible for these fees in the system
Transaction Fees Configuration:
- Similar settings are available under Transaction Fees in the same owner settings area
- You can configure whether the PM or owner pays these fees
This is mentioned more within this support doc article:
Commission on Fee Expenses - Expenses - Property Management - Support - OwnerRezBy properly configuring the channel and transaction fee settings in the owner configuration, the system should correctly account for these fees without showing inflated payment percentages.
Is there anyone in the UK that is successfully using Stripe as their payment processor? We are having an issue with 2 factor authentication which started suddenly about 6 weeks ago and means all direct bookings via OwnerRez now fail. It would be good to discuss it with someone who hasn't got the problem.
Thanks
Hi
Is it possible to directly message a forum member?
Thanks
I saw this answered directly in an email you sent to us, and thought I'd post that answer here as well in case anyone else is wondering the same!
I understand your situation with co-hosting in a state requiring licensed realtors for property management, where payments must go directly to owners. The challenge you're facing with channel fees and processing fees is a common issue in this setup.
Direct Owner Payments Configuration
First, ensure you're properly using the Direct Owner Payments feature. You should enter the amount of rental funds that go directly to property owners in the PM tab of each booking. This is explained within this support doc article below:
Direct Owner Payments - Owner Payouts - Property Management - Support - OwnerRez
Channel Fee Handling Options
For the channel fees and processing fees that are deducted before the owner receives payment, you have configuration options in your Owner Settings:
Channel Fees Configuration:
Transaction Fees Configuration:
This is mentioned more within this support doc article:
Commission on Fee Expenses - Expenses - Property Management - Support - OwnerRez
By properly configuring the channel and transaction fee settings in the owner configuration, the system should correctly account for these fees without showing inflated payment percentages.
Is there any way to get guests to input body counts (adults/kids) and pet count when sending guests a quote? Using the "send public link" function was suggested but while that does ALLOW a guest to update the counts, it is just an option. We all know guests don't read so I have little faith a guest is going to click on "change" and update the counts. Is there any way to require them to confirm people/pets during the booking process? If I send them a quote they don't even have an option. I hate having to email guests who inquire about a stay and ask them if they are bringing a pet so I can enter the quote correctly. Seems silly considering they are going to be required to input all their other information during booking (address, phone, etc.). Since including a pet adds a fee, I need the guest to include their pet in the process.
Thanks,
Tim
I agree. I'd love to see an OR guest communication phone app, allowing push notifications, that has all the threads from the various OTAs while also being connected to a text portal imbedded in an OR direct-booking page. If OR included the option for co-host communications over this, it might even circumvent VRBO's deficiencies in that realm, or perhaps even simplify/extend the co-hosting option across all API-connected OTAs.
Hi Doug,
While we don't have a published app in the app stores, the OwnerRez progressive web app, which is saved as an app icon on your phone, supports push notifications. Supported Devices
Team Access allows for your "co-hosts" to communicate inside OwnerRez with guests via Airbnb, Vrbo, and Booking.com. We have tiered permissions coming soon that can limit access by property/ies. Team Access Overview
Coming soon:
Shawn H
Do you have an ETA on this feature? I am very close to needing a co-host to answer guest messages, but I don't want them to see financials.
Thanks
Having a similar problem- we got the DNS verified at Bluehost (which is on numerous blacklists, maybe that’s why?)
We are both web design/graphic design professionals- retired for some years, but still doing development work for some projects.
We also talked to a friend who does systems like this for a living.
It’s tedious but you can insert the records in your own CPANEL. We are waiting to see if it “propagates” & turns up OK in OR.
We have a help call later today, but we have been paying for OR for a couple months now, & have not been able to integrate channels or move forward due to this fiddly little email issue.
The directions are “copy this & paste it” the question from the non-techie (my skills are just really old) is WHERE to paste WHAT.
Having done some technical writing, you really have to pretend you are explaining something to a 5 year old alien from another planet.
Even then, some people will be confused, but I have to say, I have some (rusty) tech skills & decent learning curve, & I am getting very frustrated with the issue.
You’ve *got* to make this easier for your clients.
Thank you for always improving,
Chuck & Emily Gordon
Hi there,
Here's the relevant Feature Request if anyone has not already expressed interest by way of upvoting this request:
https://www.ownerrez.com/forums/requests/automated-way-to-send-text-reports-by-email
That's where you can find updates as things progress.
We did!
You can already set up Early Bird Promotions and Last-Minute Discounts through the Vrbo API. The other components of the Vrbo Promotions feature is not yet configured to work for all API connected partners, however, OwnerRez will be able to consider offering it in the future!
We do not know when Promotions via the API will be released, but based on our sources, it looks like they're projecting late Q4 of 2025 or Q1 2026.
Do keep an eye on our Blog and Changelog for future updates!
https://www.ownerrez.com/blog
https://www.ownerrez.com/support
Heads-up:
VRBO is temporarily suppressing all management responses to guest reviews as of July 10, 2025.
This means that if you receive an unfair or inaccurate negative review, you are unable to respond for future guests. And no way to visibly thank those guests who post positive reviews.
Here is VRBO's Tech Support's response to me:
We are writing to inform you about a technical issue affecting the visibility of
management responses to guest reviews on our Product Detail Page
(PDP).
Starting July 10, 2025: All Management responses to guest reviews are
temporarily suppressed (removed) from all brands due to ongoing
improvements to our reviews moderation tools. Partners are encouraged to
continue submitting and viewing their responses using the Vrbo Dashboard
or through IPM integration.
We understand the importance of maintaining communication and
transparency with your guests, and we are committed to resolving this issue
as quickly as possible. Please continue to submit your management
responses as usual, as they remain crucial for internal records.
We appreciate your understanding and patience during this period of
improvement. Should you have any questions or require further assistance,
please do not hesitate to reach out.
Thank you for your continued partnership.
Kind regards,
XXXX
Unfortunately not exactly accurate for the UK.
Who Does Get a CRN?
You’ll be issued a CRN automatically when you register with Companies House as one of the following:
• Private Limited Company (Ltd)
• Public Limited Company (PLC)
• Limited Liability Partnership (LLP)
• Limited Partnership (LP)
• Community Interest Company (CIC)
• Charitable Incorporated Organisation (CIO)
---
Who Doesn’t Get a CRN?
These business types are not incorporated, so they don’t receive a CRN:
• Sole traders
• General partnerships
• Freelancers operating under personal names
They may have other identifiers like a Unique Taxpayer Reference (UTR) or VAT number, but not a CRN.
VRBO doesn’t accept UTRs effectively blocking a chunk of the UK market from listing with anything more than an iCal.
Of course people could incorporate but extra administrative costs of £2000-£3000 pa and legal costs of similar then come into play.
Hi Alison,
Just last month we did confirm with some of our Vrbo contacts that a registration number is required, however by our understanding any company can register for a CRN/BN even if they are not required to collect and submit VAT. All Vrbo requires is having that BN, even if you don't have a VAT ID.
However, collection requirements may vary by locality, they may not be the same across the whole of the EU or other countries that require a registration.
Note:
OwnerRez DOES NOT remit taxes on your behalf, open accounts with tax agencies, or make tax filings for you. You are responsible for configuring the tax settings correctly to match the requirements in your area and for making all remittances and filings that are due.
OwnerRez employees are not tax professionals or accountants and hold no responsibility for uncollected taxes while settings are being adjusted due to tax law changes or any other alterations.
You probably saw a new mobile promotion VRBO is advertising to get more bookings and what is more interesting to me at least, to improve my property standing in their searches. I have Ownerrez VRBO integration so managing calendar/promotions have to be done in Ownerrez. My question - how can I take advantage of this opportunity? Thank you.
