Leaving Hostaway because of the 2% booking fee?

Auto emailing of Check in information

Status: Released 5 Votes
Ken T
Nov 23, 2020 9:50 AM
Joined Aug, 2019 1706 posts

Yes, you should be able to do all these things nowadays - this thread is pretty old.

https://www.ownerrez.com/support/articles/email-templates-and-triggers

https://www.ownerrez.com/support/articles/messaging-field-codes-walk-through

Ed & Alyce
Jul 18, 2012 12:36 PM
Joined Jul, 2012 9 posts

I was wondering if you coudl look into the possiblity of sending an automated email messge with the guest's check in information (lock box code, check in / check out times, general rules, etc.) at a set # of days prior to check in provided that the account is showing a zero balance.

Thanks,

Ed Nasi

Michelle J
Jul 18, 2012 12:39 PM
OR Team Member Joined Jan, 2011 582 posts

Hi Ed,

Yes, that is a high priority on the dev roadmap. Many users have asked for scheduled emails like that (and other kinds).

We are in the process of doing a lot of work to the email system - retaining archives, showing actions, allowing templates, auto-responders, etc. It is going to take quite a few sprints to get it all finished, but we are working on it now. Scheduled emails will probably come at the tail end of those changes.

Hope this helps,

-Michelle

Ed & Alyce
Jul 18, 2012 12:44 PM
Joined Jul, 2012 9 posts

Thanks for the reply Michelle.

Look forward to the upgrades. Loving the systme so far:)

Thanks,

Ed

CBSunshinerental
Feb 25, 2013 9:52 PM
Joined Nov, 2012 8 posts

Any update on this feature. This is the one big thing I see the software missing.

Thanks!

Glenn Moore
Feb 26, 2013 11:25 AM
Joined Nov, 2012 79 posts

I agree that this would certainly help me. I have to compose an email message for each new renter and it usually takes a half-hour or so. Also there are a few things that at least in my case are specific to a rental - for example I am using e-lock rental, so I have a unique lock code for each renter. It would be nice if there were a half dozen user defined fields that we could enter on the general information of the booking (like the unique lock code). Thus when the system composes the check-in information, we could adjust our templates to be able to use these fields as variables.

Although I love the site and functionality, I do worry that development may have stopped. There hasn't been an update since last November - before that updates were almost twice a month.

Glenn

Devin B.
Feb 26, 2013 2:24 PM
OR Team Member Joined Feb, 2013 26 posts

Hi Glenn,

We are very much going at full speed. Some settings changes we created had a domino effect throughout the system. We greatly appreciate your concern and thank you for patiently standing by while we are working on the system.


Thanks,

Devin

joelle m
Nov 22, 2020 7:46 PM
Joined Oct, 2020 15 posts

I am trying to accomplish this exact same thing. is it possible to create a template for a new category? There is none that addresses check-in information in the drop down menu. Is it possible to automate messages with custom fields for items of our choosing?

Ken T
Nov 23, 2020 9:50 AM
Joined Aug, 2019 1706 posts

Yes, you should be able to do all these things nowadays - this thread is pretty old.

https://www.ownerrez.com/support/articles/email-templates-and-triggers

https://www.ownerrez.com/support/articles/messaging-field-codes-walk-through