While attempting to use the Broadcast feature last night during a tornado warning, I ran into another limitation that made it difficult to quickly send an important message to current guests.
I maintain a number of pre-written message templates for situations like severe weather, freezing conditions, and other safety alerts. Since Broadcast currently does not allow selecting templates directly (I posted a separate feature request about that here), I opened my saved template and copied the message body to paste into the Broadcast editor.
However, after pasting the message, the system displayed a warning that the message exceeded the 1000 character limit, which prevented the message from being sent.
The issue is that Airbnb and Vrbo messages themselves do not have a 1000-character limit, so this restriction prevents us from sending the same templated messages we normally use with guests. The majority of our templated messages exceed 1000 characters and send without any problems. (In this case, I went back to my manual method of sending the templated email and channel message to each current guest and all messages sent just fine.)
Please remove the 1000-character limit on Broadcast messages, or increase it significantly so it better aligns with the messaging limits of Airbnb and Vrbo.
(If the limit exists because of SMS compatibility, the limit should only apply when “Send additional copy via SMS” is enabled, not when sending via channel or email.)
