Lately I have been getting a lot of inquiries through our direct booking site asking what our cancelation policy is. I knew we had our policies listed so I went to our page to see why we were continually getting this question and I believe it is because the cancelation policy does not show up until after an inquiring guests selects the book now button. The cancelation policy should be shown on page 1 in my opinion. I think its a little nerve racking for potential guests to click the book now button before knowing certain details.
Hey Brock!
You should be able to show the cancellation policy on the property pages of your hosted website by changing the Rates Display and setting it to Availability Rates Calendar. By setting it to this option, the availability calendar on the property pages should be updated to display the rate for each night, and the cancellation policy should be displayed directly underneath the calendar. More on hosted website rate displays here: https://www.ownerrez.com/support/articles/hosted-websites-rates-display#rates-multi
You can make this change by going to Settings > Hosted Websites > click on the site name > click Change Settings. On the following page, scroll down to the Display section and set Rates Display to Availability Rates Calendar, and then save the changes. Once you do, if you go to a property page on your hosted website, you should see the cancellation policy below the availability calendar.
Please reach out to help@ownerrez.com if you have any questions!
