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Katie W

OwnerRez Team Member
Joined July 2023
22 posts
Topic

Feature Requests » Add a field for room size booking.com square feet

Hi there! You should be able to update the square footage for a property in OwnerRez by going to Properties > click on the property name > go to Accommodations. On the following page, you should s…

(Posted Aug 21, 2025 9:01 AM)

Feature Requests » the option to display both the legacy and dynamic galleries

Hello! You should be able to achieve this by setting the photo layout to Dynamic for your hosted website, as long as it's a multi-property site. When you have this option selected, it should show …

(Posted Aug 20, 2025 1:01 PM)

General Help and Questions » Why no "trigger" for "Booking Request" on Airbnb?

Hello! You could use an inquiry or a quote template to send a reply to the guests. If your Airbnb API is set to request to book, those requests should come in as a quote. You could create a quote…

(Posted Aug 20, 2025 11:56 AM)

General Help and Questions » Reports

Hi Karen! You should be able to see this information with our Booking Detail report. You can set a specific time frame you wish to look at, and it should show you a list of bookings, with the tota…

(Posted Jul 21, 2025 2:03 PM)

General Help and Questions » Opt out options for VRBO last minute discounts and allowing Airbnb Experiences plus Alt Text for photos

Hi Donna! It's our understanding that this should only apply to hosts that are not API connected. If you have any properties that are not API connected, you'll need to log into Vrbo and opt out of…

(Posted May 16, 2025 12:34 PM)

General Help and Questions » Correct payout

Hi Katie! To confirm, you created an Owner Statement, paid out to the owner based on that statement, and then found you needed to correct a booking? You do not necessarily need to delete the payo…

(Posted May 9, 2025 8:17 AM)

General Help and Questions » Embedded pdf on hosted site

Hi Matt! You should be able to embed a PDF viewer on your hosted website. First, you'll want to upload the file to your OwnerRez account by going to Settings > Account Files > click Upload Files. …

(Posted May 2, 2025 11:25 AM)

General Help and Questions » Help with Updating PM Commission to Reflect Refund to Guest

Hi Chayton! If you could please write to help@ownerrez.com and provide the ORB# of the booking and which statement you're looking at, we'd be happy to take a look for you!

(Posted May 1, 2025 9:01 AM)

General Chat » Moved from Lodgify to Ownerrez

Hi David! If you're getting that error when attempting to set up the Airbnb API integration, it usually means that the Airbnb account is already connected to another PMS, and they'll only let you…

(Posted Apr 22, 2025 10:53 AM)

General Help and Questions » Rental Agreement new Airbnb policy coming into affect

Hi Jennifer! You should still be able to send your renter agreement via channel templates. If you have a channel template using the BUFIXUP field code and have the template sent at booking creatio…

(Posted Apr 18, 2025 2:01 PM)

Feature Requests » Search for bookings by using only part of a name

Hi Danielle! Currently, we do not support partial searches in the main search dialog. If you go to the Contacts section of your account or the list view of your bookings and do a partial search, y…

(Posted Apr 9, 2025 9:30 AM)

General Help and Questions » Expedia Partner Central and VRBO

Hi Kaiden! When it comes to connecting a property to the Vrbo API integration, it may appear on Expedia and other affiliates in their Expanded Distribution Network, but we cannot guarantee it sinc…

(Posted Mar 28, 2025 9:12 AM)

General Help and Questions » WisHome LockMan support

Hey John! I don't believe we have any door lock integrations that support the WisHome app. You can find a list of all door lock integrations we have here, and clicking into each one should let you…

(Posted Feb 24, 2025 11:35 AM)

General Help and Questions » Same Day Reservation Messaging

Hi Carole! There are a few different factors that could be causing those triggers not to go out. Could you please write in to help@ownerrez.com and provide the ORB# for some bookings so we can tak…

(Posted Feb 21, 2025 8:46 AM)

General Help and Questions » what is the proper way

Hi Jennifer! If you don't want the refund to go towards the rent so that it's separate on the owner statement, you could try adding a separate line item to the charges and select a category other …

(Posted Feb 3, 2025 11:22 AM)

General Help and Questions » Deleting templates and triggers

Hi Michael! If the email template that's associated with the trigger is still active, this could be why you cannot disable the trigger. Try disabling the email template first, and then see if you …

(Posted Feb 3, 2025 11:21 AM)

General Chat » Digital Guide Book..... Anyone?

Hey Lianne! We have some integrations that might allow you to use a digital guidebook. You can check out the different guest communication integrations we have and see if any of them have what you…

(Posted Jan 31, 2025 9:36 AM)

General Help and Questions » BDC RTB

Hey Chad! We checked with our engineering team, and it sounds like it will be released in phases once we roll out the new BDC API. When it's first released, it will only sync over basic property c…

(Posted Jan 27, 2025 2:30 PM)

General Help and Questions » Change "Title" of booking

Hey Renee! If you click on the Change/Move button on the Overview tab of the booking, do you see a Title space that you can edit?  https://desk.zoho.com/support/ImageDisplay?downloadType=upload…

(Posted Jan 22, 2025 9:27 AM)

Introduce Yourself! » Help with API tax setting

Hey MaryBeth! It sounds like you have those taxes configured to go to all listing sites but don't have the registration section set up. Airbnb requires that this section of the tax needs to be fil…

(Posted Jan 17, 2025 3:14 PM)