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Katie W

OwnerRez Team Member
Member for 2 years
62 posts
Topic

Feature Requests » Allow "Limit One Use Per Person" for Discount Codes

We appreciate you taking the time to submit this feature request! If you know other users who would benefit from this, we'd encourage you to share it with them so they can add their support by way of…

(Posted Jan 30, 2026 11:51 AM)

Feature Requests » Downloading Communication History

We appreciate you taking the time to submit this feature request! If you know other users who would benefit from this, we'd encourage you to share it with them so they can add their support by way of…

(Posted Jan 28, 2026 1:29 PM)

General Help and Questions » Block Stays From Occurring on Certain Days of the Week?

Hey Jordan! There wouldn't be a way to have this done automatically, where it prevents guests from staying at the child listing on a Friday or Saturday. A possible workaround would be to create b…

(Posted Jan 28, 2026 1:12 PM)

General Help and Questions » Possible bug when deleting Custom Field

Hey Ariel! We wanted to let you know that our team is aware of this issue and is currently working on it, but there's no ETA at this time. We should post in our  Weekly Release Notes (https://www…

(Posted Jan 28, 2026 12:18 PM)

Feature Requests » Gap night manual override

Hello! If you'd like to make it so that a particular season allows a same-day turnover, but the rest of the year requires a 1-night gap between bookings, a workaround for this would be to set the …

(Posted Jan 28, 2026 11:43 AM)

General Help and Questions » AIRBNB and VRBO calendars showing as blocked

Hello! Can you please submit a ticket by emailing help@ownerrez.com and let us know which properties this is happening to so we can take a look?

(Posted Jan 28, 2026 11:02 AM)

General Help and Questions » Tag Automations - How to control where they go?

Hey Robert! Although the tag automations can only be added to bookings, and not the guest contact themselves, you should be able to manually add tags to the contacts. You should be able to do thi…

(Posted Jan 21, 2026 1:32 PM)

General Help and Questions » How to protect myself from last minute booking cancellation?

Hey Rich! It doesn't look like a host can purchase travel insurance, as it is designed for guests, not hosts. You could try creating a stronger cancellation policy. For example, if you have a pol…

(Posted Jan 21, 2026 12:41 PM)

General Help and Questions » Airbnb masking phone numbers?

Hey Cody! You should still be able to collect their phone number by sending a channel template with our BUFIXUP link when a booking is created. This form should have a POC form and the renter agr…

(Posted Jan 21, 2026 12:23 PM)

Feature Requests » Relative Seasonal Rates

Hi Elliot, I did some testing on my end, and it should use the seasonal rates set for the September season if no seasonal rates are set for the Labor Day season.

(Posted Jan 21, 2026 11:34 AM)

Feature Requests » Add-on Options to add at booking time.

Hello! We offer something similar on our confirm and pay form. You'll first want to add those optional surcharges to the account, making sure to give them a description and explanation to the gue…

(Posted Jan 21, 2026 11:04 AM)

General Help and Questions » Random Dropped Charges

Hey Andree! Could you please submit a ticket to help@ownerrez.com with the ORB#s for the bookings where the cleaning fee wasn't applied so we can take a look? Thank you!

(Posted Jan 12, 2026 5:32 PM)

General Help and Questions » Listing Change/History Log

Hey Nicole! There isn't a spot on your end where you can check the date/timestamp of a change that was made to a property in OwnerRez. However, you can reach out to support and let us know what y…

(Posted Jan 12, 2026 5:27 PM)

Blog » Add-Ons are here! (Also known as "Optional Surcharges")

Hello! Although we don't have a way for the guests to specify a quantity for an optional surcharge (such as the number of bags of firewood they'd like), you should write this up as a feature requ…

(Posted Jan 12, 2026 5:15 PM)

Feature Requests » Relative Seasonal Rates

Hey Elliot! I beleive you can do this via a Rate Adjustment surcharge. You'd still need to create seasons for those scenarios, like Labor Day weekend. However, if you don't want to enter seasonal …

(Posted Jan 12, 2026 4:59 PM)

General Help and Questions » New Confirm & Pay Form

Hi Andrew! It looks like the ticket you submitted has been escalated for further review to see if this is possible. Be sure to keep an eye on our Weekly Release notes to if/when a fix is released.

(Posted Jan 12, 2026 3:30 PM)

General Help and Questions » VRBO Discounts w/ OneKey and Mobile

Hi Abegail! When it comes to the PriceLabs integration, it doesn't pass over any of the discounts that are configured on their platform. It just passes over the rate. So if they are discounting a…

(Posted Dec 23, 2025 8:51 AM)

General Help and Questions » New Confirm & Pay Form

Hello! Can you please submit a ticket to help@ownerrez.com so we can take a look at the formatting for the form messages that have been created? Thank you!

(Posted Dec 16, 2025 2:55 PM)

Feature Requests » Track Airbnb Co host Deposits in Owner Statements

Hello! If payments are going directly to the owner, you should be able to record this in their booking by going to the PM tab of the booking > clicking Change > inserting the amount in the Direct…

(Posted Dec 9, 2025 11:23 AM)

Template/Design Share » Property management company invoice template set-up. Please share what is working for you!!

Hello! Can you please send a support ticket to help@ownerrez.com, along with the template you've created and what information is needed, so we can take a look?

(Posted Dec 9, 2025 11:01 AM)