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Katie W

OwnerRez Team Member
Joined July 2023
46 posts
Topic

Feature Requests » Track Airbnb Co host Deposits in Owner Statements

Hello! If payments are going directly to the owner, you should be able to record this in their booking by going to the PM tab of the booking > clicking Change > inserting the amount in the Direct…

(Posted 3 days ago)

Template/Design Share » Property management company invoice template set-up. Please share what is working for you!!

Hello! Can you please send a support ticket to help@ownerrez.com, along with the template you've created and what information is needed, so we can take a look?

(Posted 3 days ago)

General Help and Questions » Issues responding within mobile Inbox

Hello! Can you please submit a support ticket to help@ownerrez.com, and include screenshots of any errors you're seeing so we can take a look?

(Posted 3 days ago)

Feature Requests » Portal User Rate Calendar Access

Hi Lindsey! If the owner would like to see a breakdown of the charges, including the rent, you could update the Financials for their Portal User access to Detailed Financials. This should add a Ch…

(Posted 3 days ago)

Rezzy AI (Beta) » Incorrect Airbnb Guest Cancellation Task

Hi Elliot, Thanks for this feedback! We'll continue to monitor how Rezzy is creating tasks for scenarios like this. I looked at other Airbnb bookings that were cancelled in the account, and i…

(Posted Dec 4, 2025 11:46 AM)

General Help and Questions » User Defined CSS Widget Overrides - Not working

Hi Dan! Can you please submit a ticket by writing to help@ownerrez.com? When writing in, please let us know which widget you're attempting to add the code to so we can take a look.

(Posted Dec 4, 2025 10:21 AM)

General Help and Questions » Credit card fees surcharge on direct booking

Hi Karen! A possible workaround that could work for direct bookings to calculate the surcharge on the entire amount,  including taxes, would be to create a custom surcharge instead of a Rate Adjus…

(Posted Nov 25, 2025 11:56 AM)

Feature Requests » Daily Checklist Report as auto-emailed PDF

[This topic has been merged with another topic ( Automated way to send text reports (by email) (/forums/requests/automated-way-to-send-text-reports-by-email) ). All unique votes have also been merg…

(Posted Nov 25, 2025 10:22 AM)

Feature Requests » Automated way to send text reports (by email)

[Another topic was closed as a duplicate of this topic ( Daily Checklist Report as auto-emailed PDF (/forums/requests/daily-checklist-report-as-autoemailed-pdf) )]

(Posted Nov 25, 2025 10:22 AM)

General Help and Questions » New Confirm & Pay Form

Hey Becca! If you'd like to update the text that's displayed underneath Confirm and Pay, this can be done by going to Settings > Form Messages > click Create message > select Quote Confirm & Pay …

(Posted Nov 14, 2025 3:45 PM)

General Help and Questions » Credit card fees surcharge on direct booking

Hi Karen! If you'd like to add a credit card surcharge for your guests who book on your website, you can create a new surcharge for this by going to Settings > Surcharges > click Create Surcharge …

(Posted Nov 14, 2025 11:09 AM)

Feature Requests » Guest generated tags

Hey Jennifer! You can set up a custom field to be displayed on the POC form that asks guests what their trip is for, or something along those lines. Once they fill it out, you should see what the…

(Posted Nov 13, 2025 11:35 AM)

Feature Requests » Cancelation Policy Needs to be shown on the main page... not after hitting book now

Hey Brock! You should be able to show the cancellation policy on the property pages of your hosted website by changing the Rates Display and setting it to Availability Rates Calendar. By setting i…

(Posted Nov 13, 2025 10:24 AM)

General Help and Questions » How to set up annual festival events?

Hey Kael! You should be able to accomplish with Specific Date seasons. You can create a season for specific dates of the year, and set seasonal rates to apply to the dates in question. We have the…

(Posted Nov 6, 2025 5:18 PM)

Feature Requests » Built in configuration option to hide previous year’s info from the Owner Portal

Hi Jennifer! Are you referring to the comparisons that appear when you hover over one of the months displayed on the owner dashboard, and it displays the amount from the previous year?

(Posted Oct 7, 2025 11:54 AM)

Rezzy AI (Beta) » Push notifications

Hi Yavuz! Can you please write to help@ownerrez.com so we can take a look?

(Posted Oct 3, 2025 2:56 PM)

General Help and Questions » One Night Discount

Hi Shannon! This sounds like it would be a feature request! You should submit this here: https://www.ownerrez.com/forums/requests Our team looks here to see what our users want, and others can…

(Posted Oct 2, 2025 11:00 AM)

General Help and Questions » Charge Automation and rental agreements

Hi James! I don't believe this would interfere with requirements for disclosing a renter agreement that needs to be signed, but it would be best to reach out to the channels to confirm this. On…

(Posted Sep 16, 2025 11:30 AM)

Blog » Airbnb Fees, TikTok Bookings, and Short-Term Rental Policy Battles

Hi Karen! It looks like Vrbo started the upfront pricing earlier this year. When a guest goes to a Vrbo listing and inserts their dates of stay, it should show them the total amount up front (minu…

(Posted Sep 9, 2025 10:22 AM)

General Help and Questions » Surcharge Field Code

Hi Gary! There isn't a field code that only shows the surcharges for a booking. However, if you need to show the surcharges in a template, you can use the {BCTAB} field code. This should insert a …

(Posted Sep 4, 2025 11:12 AM)