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Hi Donna!
It's our understanding that this should only apply to hosts that are not API connected. If you have any properties that are not API connected, you'll need to log into Vrbo and opt out of…
(Posted May 16, 2025 12:34 PM)
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May 16, 2025 12:34 PM |
General Help and Questions » Correct payout
Hi Katie!
To confirm, you created an Owner Statement, paid out to the owner based on that statement, and then found you needed to correct a booking? You do not necessarily need to delete the payo…
(Posted May 9, 2025 8:17 AM)
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May 9, 2025 8:17 AM |
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Hi Matt!
You should be able to embed a PDF viewer on your hosted website. First, you'll want to upload the file to your OwnerRez account by going to Settings > Account Files > click Upload Files. …
(Posted May 2, 2025 11:25 AM)
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May 2, 2025 11:25 AM |
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Hi Chayton!
If you could please write to help@ownerrez.com and provide the ORB# of the booking and which statement you're looking at, we'd be happy to take a look for you!
(Posted May 1, 2025 9:01 AM)
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May 1, 2025 9:01 AM |
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Hi David!
If you're getting that error when attempting to set up the Airbnb API integration, it usually means that the Airbnb account is already connected to another PMS, and they'll only let you…
(Posted Apr 22, 2025 10:53 AM)
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Apr 22, 2025 10:53 AM |
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Hi Jennifer!
You should still be able to send your renter agreement via channel templates. If you have a channel template using the BUFIXUP field code and have the template sent at booking creatio…
(Posted Apr 18, 2025 2:01 PM)
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Apr 18, 2025 2:01 PM |
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Hi Danielle!
Currently, we do not support partial searches in the main search dialog. If you go to the Contacts section of your account or the list view of your bookings and do a partial search, y…
(Posted Apr 9, 2025 9:30 AM)
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Apr 9, 2025 9:30 AM |
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Hi Kaiden!
When it comes to connecting a property to the Vrbo API integration, it may appear on Expedia and other affiliates in their Expanded Distribution Network, but we cannot guarantee it sinc…
(Posted Mar 28, 2025 9:12 AM)
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Mar 28, 2025 9:12 AM |
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Hey John!
I don't believe we have any door lock integrations that support the WisHome app. You can find a list of all door lock integrations we have here, and clicking into each one should let you…
(Posted Feb 24, 2025 11:35 AM)
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Feb 24, 2025 11:35 AM |
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Hi Carole!
There are a few different factors that could be causing those triggers not to go out. Could you please write in to help@ownerrez.com and provide the ORB# for some bookings so we can tak…
(Posted Feb 21, 2025 8:46 AM)
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Feb 21, 2025 8:46 AM |
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Hi Jennifer!
If you don't want the refund to go towards the rent so that it's separate on the owner statement, you could try adding a separate line item to the charges and select a category other …
(Posted Feb 3, 2025 11:22 AM)
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Feb 3, 2025 11:22 AM |
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Hi Michael!
If the email template that's associated with the trigger is still active, this could be why you cannot disable the trigger. Try disabling the email template first, and then see if you …
(Posted Feb 3, 2025 11:21 AM)
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Feb 3, 2025 11:21 AM |
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Hey Lianne!
We have some integrations that might allow you to use a digital guidebook. You can check out the different guest communication integrations we have and see if any of them have what you…
(Posted Jan 31, 2025 9:36 AM)
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Jan 31, 2025 9:36 AM |
General Help and Questions » BDC RTB
Hey Chad!
We checked with our engineering team, and it sounds like it will be released in phases once we roll out the new BDC API. When it's first released, it will only sync over basic property c…
(Posted Jan 27, 2025 2:30 PM)
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Jan 27, 2025 2:30 PM |
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Hey Renee!
If you click on the Change/Move button on the Overview tab of the booking, do you see a Title space that you can edit?
https://desk.zoho.com/support/ImageDisplay?downloadType=upload…
(Posted Jan 22, 2025 9:27 AM)
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Jan 22, 2025 9:27 AM |
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Hey MaryBeth!
It sounds like you have those taxes configured to go to all listing sites but don't have the registration section set up. Airbnb requires that this section of the tax needs to be fil…
(Posted Jan 17, 2025 3:14 PM)
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Jan 17, 2025 3:14 PM |
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Hi Cory!
You'll want to use the BUFIXUP link in your channel templates to have guests fill out the POC form and sign the renter agreement. One thing to note is that Airbnb and Booking.com don't se…
(Posted Jan 15, 2025 9:01 AM)
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Jan 15, 2025 9:01 AM |
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The best way to accomplish this would be to go to Settings > Rates > Select the appropriate property from the drop-down, then go to that particular Saturday and set the changeover restriction there. …
(Posted Jan 11, 2024 2:01 PM)
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Jan 11, 2024 2:01 PM |
