As an international customer, I find the appropriation of the “$” symbol to exclusively represent USD both misleading and discriminatory. The United States is not the only country that uses the dollar sign — currencies such as CAD, AUD, BZD, and many others share the same symbol.
If OwnerRez intends to position itself as a truly international platform, then the display of currencies must reflect that reality. Each currency should be shown not only with its symbol but with its specific code (e.g., USD, CAD, AUD, BZD) to ensure clarity and inclusivity.
Our team has had to manually filter hundreds of messages and bookings because of this oversight. This issue was raised when we first onboarded with OwnerRez, and it’s disheartening that it still hasn’t been addressed — or even acknowledged as the serious issue it is.
This isn’t a small cosmetic tweak; it’s about accuracy, fairness, and respect for global users. The current practice reinforces a US-centric bias that alienates international customers and undermines OwnerRez’s credibility abroad.
If OwnerRez truly wants to continue its international growth, updating its currency display options is not optional — it’s essential.
Nina, all countries that use the $ symbol are supported equally. USD does not override any other in OwnerRez. USD is often set as the default when you first join based on the location of your device (eg. if you are in Florida, it will detect that and mark USD).
There is a Currency option under the Settings > > Branding & Legal > Guest Culture area. Yours is currently set to United States Dollar. Do you want to switch it?
Belize is in there, but you have to search for it by language first because it's specified as "English (Belize) - BZD ($)"
And if you want it to be different per property, you can do that too. There is a "allow me to set it uniquely for each property" option, though you should do that carefully as the reports will show mixed currencies where you have USD and BZD bookings on the same report.
Hi Paul,
Thanks for your reply. Unfortunately, it doesn’t quite resolve the issue. While we are indeed in Belize where BZD is used, USD is also widely accepted—especially in the tourism sector, where it’s considered the standard.
The confusion arises because the USD amounts are not explicitly labeled as such. What I’m requesting is that all currencies be clearly identified by their code (e.g., USD, BZD, etc.) to avoid any misunderstanding.
Thank you for your attention to this,
Nina
The confusion arises because the USD amounts are not explicitly labeled as such. What I’m requesting is that all currencies be clearly identified by their code (e.g., USD, BZD, etc.) to avoid any misunderstanding.
If you're asking that we put a "xxx" currency abbreviations on every rate/amount everywhere in the app, we probably aren't going to do that as that would not follow our design practices, nor is it common practice in e-commerce generally speaking. There are many currency symbols across the world (pounds, francs, yen) that are shared between countries, not just the dollar. It's not a matter of discriminating to one symbol, but following normal e-commerce and design standards.
On the other hand, if an app supports multiple currencies (such as USD and BZD) within the same account, then I agree that there should be some way of showing $USD and $BZD for that specific account so that you know what you are looking at. But I don't see that going on in your account, which is why we need some clarity on how you do business. Currently, you have USD set up globally for all properties with no differences between them.
Can you provide some details around where you would like to show both USD and BZD amounts on your website and, therefore, need to show the distinction?
Do you have some properties that need rates in USD and others that have rates in BZD?
Thanks for your help and feedback.
Circling back to say thank you again for the feedback, Nina. I want to be very clear that we appreciate all user feedback and the different perspectives that come with it. I was discussing this issue with someone internally, and I think we can make this better for you with some options on our side.
My local merchant processor requieres that we are able to show the currency, in our case USD, where prices are shown to avoid the confusion due to the fact tha in Belize, USd and BZD are used side by side. So now, every time I onboard a new property and have to get a new merchant account, this becomes and issue.
