We need a feature. If there is no response within a certain period of time, an automatic message would be triggered. Called a dead man switch. This ensures inquiries or any messages can have a follow-up response if there is no initial response within a certain period of time or during the conversation if an agent simply has not responded back. This is not to get confused with automatic messages. But delayed messages is triggered if there is no initial response or continued response within a given period of time. Allowing us to say give us a moment. We'll be with you soon. However, if you need immediate assistance, you can call in blah blah blah.
