The OwnerRez software sent out a payment reminder on Christmas morning to a very valued customer.
If I was the designer of this software, I would have a set of rules.
#1 - Never ever send out statements and bills on a holiday.
I had to send out my apologies for this error in judgement, or lack thereof.
To all,
Have a Very Merry Christmas and a Happy New Year.
or whatever other holiday you celebrate this holiday season.