I would like to have an OwnerRez Optional Items Booking Form which includes all of the appropriate options that a guest can add to their ALREADY MADE BOOKING.
This would be a form that can be sent to the guest AFTER the booking has been made, giving them a chance to ADD any appropriate (by date or season, etc.) options that would normally be available to them when they initially complete the booking form in OwnerRez. Or it could allow for CHANGES to be made to their already ordered Optional Items.
I would use this to follow up with guests and confirm with them what is included in their booking and what is not, just so that there are no surprises on either end when the arrival date comes and the guest hasn't ordered optional pool heating, for example. With an integrated OwnerRez Options form, I wouldn't have to manually transfer the information from the 'manual' options booking form I presently have on a page on my website, and the guests would also be able to authorize the payment for the options when they are booking them, which works better for everyone.
It would also be very handy for those situations where guests book through a listing site which has no capabilities to offer and charge for optional add-ons. (For those of you who would remind me that OTAs want all payments to go through their systems, I don't care... I'm running my business, not theirs, and if they had their act together they would have means for ordering and paying for optional add-ons in their systems already, but even so... if add-ons are processed through their system then they would just use it as an excuse to increase their 'service fees' to the guest or me and I don't want that either.)
Of course, a link to this form and/or a widget for incorporating it into a website would be a great plus as well.
I already have and use a manual order form for this purpose, but having one that is incorporated into both OwnerRez and my payment processing system would be SO much better.
PS My OLD PMS had this feature twelve years ago! It was part of the guest portal for their own online Booking Confirmation and Management, another feature OwnerRez lacks and desperately needs.
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Hi Robert,
We'll be starting development on a Guest Portal very soon, and I believe your request will be satisfied with the features being included in that work. I've marked this request as Planned and will circle back with an update once development is officially underway. We're still working on the design aspects at the moment.
Thanks again for submitting!
