Regarding Rezzy AI, I currently use host buddy and they do offers for 10% off upsells automatically for post stay open nights and also pre stay open nights. Does rezzy offer this? Would be super easy to include.
While we don't have plans for this at the moment, we're always open to suggestions!
Thanks for writing this up. Feel free to share with likeminded users who would be willing to vote for it as well.
In the meantime, you can do upsells without Rezzy. You can define a template and a trigger to run X days before arrival if you have nights before/after open. Here is an example of a template (my trigger runs 5 days prior). I also have a similar SMS trigger/template.
Great idea and thank you! How would this work for Airbnb reservations?
Great idea and thank you! How would this work for Airbnb reservations?
The same way. Create a channel template and channel trigger (applicable to Airbnb). Make sure you are clear in your template that whatever percent discount is off the rate they booked with, and taxes still apply. If they agree, add an extra night in OwnerRez and bill them for the extra night by sending a payment request from OwnerRez (personally, I do not involve Airbnb in extra night extensions). I suppose you can do via the Airbnb resolution center too.
Yep this is why I didnt try Rezzy because we do the upsells to add an extra day with a 15% discount
AND we have HostBuddy so well trained already and it's cheaper at our pricepoint
I vote for this as well! For my larger properties, it is a huge benefit to have this automated. I used to have the template/trigger running for adjacent night gaps in OR but it was very manual follow up. When interested, I would have to follow up with a quoted price, wait/monitor for the confirmation, then manually go in (3rd time) to process. With HostBuddy, everything is delivered upfront and if they say yes, a task is created. I have 1 manual process (to process the add-on), instead of 3. Even if there are no plans to add upsells, it would be great to add these fields as options for the messaging template. That would solve the problem as well.
Here is the upsell message and custom fields:
Hi [[guest_name]]!
We have [[num_days_available]] night that opened up right before your reservation. If you're interested, I'd like to offer this night to you at a [[discount_percentage]]% discount. That would make the night before your arrival [[total_after_discount]] (plus tax) instead of [[total_before_discount]] (plus tax) for a savings of [[total_discount_amount]]. Even if you can't make it that night, adding a night also allows you to check in as early as you like on your original check in day- even if it's 6AM! Let me know if you'd like to add this night to your stay.
