Hi OwnerRez team,
I’d like to request an enhancement related to refundable security deposits when using Stripe.
With the current Stripe integration, all charges (rent, fees, refundable deposits) flow through a single Stripe account and payout bank account. While deposits are logically distinguished in OwnerRez, there is no way to keep the funds for refundable security deposits operationally separate from rental income in the bank account.
We've tried the credit card Hold option and it just hasn't been working out for us. It's fine for the good guests, but for guests with bad intentions we've seen them cancel their card or we just get declined or insufficient funds notices on card hold renewals.
Requested enhancement (any of the following):
Ability to route refundable security deposits to a separate Stripe account
Ability to route refundable deposits to a separate payout bank account
Or a Stripe-level option to exclude refundable deposit charges from bank payouts until released
This would make handling refundable deposits much cleaner operationally, especially for managers with growing portfolios.
If this would be useful for your business as well, please consider upvoting or commenting to help show demand.
Thanks for considering this request!
