I’m writing to raise a serious concern about what I believe is an engineering flaw in your system. I recently attempted to change my Prime Summer settings from a 7-night minimum stay with Saturday arrival/departure to a more flexible 3-night minimum with arrivals and departures allowed on any day.
I made this change on the rate calendar, and there was no indication that additional settings—such as changeover restrictions—needed to be updated separately. As a result, for two full weeks I had no bookings and ultimately lost a significant amount of revenue before discovering that the Saturday changeover rule was still blocking reservations.
In my opinion, if a user updates the minimum night stay on the rate calendar, the system should either:
- Automatically adjust or remove conflicting changeover rules, or
- Provide a clear, prominent warning that the change will not take effect unless related changeover settings are also updated.
I’m unsure how this can be resolved after the fact, but I believe this reflects a serious usability flaw that should be addressed to prevent future losses for other hosts.
Thank you for your attention to this issue—I look forward to your response.
