We cannot have it send a template more than 30 days after departure, and there isn't a workaround for this with triggers.
I saw this requested and declined.
I want to request it again. All OR has to do is provide an opt out for this to be legal.
Not a big ask but helpful to us.
Platt
What's your use case here, Platt?
OwnerRez is set up for transactional correspondence, not marketing correspondence. There are any number of third party vendors you can use for marketing purposes, such as Mailchimp or Constant Contact just to name a couple.
At six months, the deadline for leaving a review on VRBO comes up. Why would it be so awful to send a reminder a week or two before and just nudge the guest, letting them know that if they don't post a review, they lose the opportunity to do so? It is specifically related to the booking that the guest had with us.
Likewise, if the guest doesn't complete their Guest Exit Survey with us regarding their stay, it would be good to send them a final reminder about it at six weeks. In our case, if they miss doing it, they lose out on the opportunity to win a nice prize or two. It specifically relates to the stay they booked with us, so what's the big deal?
In my view, this restriction is overkill.
OwnerRez users are business people who have a reputation to maintain. Not anonymous spammers and fraudsters who don't care how many times they upset people who never were their customers by hassling them with spam.
Besides, there are all kinds of ways you could deal with your own concerns if you really wanted to. Limit your users to a maximum of six triggers beyond 30 days, for example. Or a maximum number of 'after 30 days' emails which can be sent per user per month.
Besides... what would be so bad about providing a quality service for marketing correspondence, for your existing customers, when you have all of your user's data anyway? Other companies do it. StayFi is doing it, for example. They're just making themselves more valuable to their customers and out servicing their competition. Since when did that become a bad thing?
Or how about a new integration that your users could actually make use of? Hook up OwnerRez with three or four (so there is choice amongst whom to use) quality email service providers, and offload the risk to them. But don't force your users to store their data in two or more places, and jump through a bunch of import/export hoops which don't work; or Zapier integrations which don't work, you don't have a good connection for, and need a PHD in programming to figure out... just to try and have the two systems work together.
Help your customers with what they need the most, not what's easy, convenient, or the newest shiny toy to come down the internet pike!
