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VRBO automated messages and API without card processing

Status: Planned 5 Votes
ShaRee H
Jun 1, 2022 6:36 PM
Joined May, 2022 1 post

Hello,

I think it would be really helpful to allow VRBO automated messaging like with airbnb. Also the ability to connect VRBO through API without having to process cards and collect taxes. I came over from another management software so I could collect deposits through airbnb but am honestly debating going back. I am retired and do not like having to keep track of all the messages I need to send for routine things like check-in/check-out or deal with the tax man every single month. Thanks.

ShaRee

Rex C
Jun 1, 2022 6:42 PM
OR Team Member Joined Aug, 2021 50 posts

Hi ShaRee,

These are two limitations of the Vrbo API connection. We have been in active discussion with Vrbo regarding both topics. They are working on a Messaging API to allow access to Vrbo Messages from within OwnerRez (and hopefully inquiries with it), and are looking into a possible option of API connections that keep payment management within Vrbo. 

As far as automated messaging for Vrbo guests, we recommend utilizing email communication for those via Templates and Triggers. Once you collect the Point of Contact form and Renter Agreement from your guest, you will have their real email address so all communications can be handled that way.

 

~Rex

James L
Jun 5, 2022 8:53 AM
Joined Oct, 2021 66 posts

I'm also having this issue. I have the e-mails set up but the guests just don't read them. I have spoken to VRBO and there is a way to automate messages within their messaging system but it seems that OwnerRez integration stops this from being possible.

They have recommended I call the Integrated Property Manager support department to see if I can get them to do fix it. I'm going to call on Tuesday so I'll let you know.

 

Phillip G
Jul 26, 2023 10:06 AM
Joined Oct, 2022 1 post

Hi- Have they come up with a way to send scheduled messages from OR to VRBO guests yet?  I feel like I was able to receive messages from VRBO geusts for a short time and now it's gone.

Ken T
Jul 26, 2023 10:09 AM
OR Team Member Joined Aug, 2019 1702 posts

Yes!  OwnerRez now integrates with the Vrbo internal messaging system:

https://www.ownerrez.com/support/articles/vrbo-messaging

So you can schedule message templates using triggers, much as with email messaging.

https://www.ownerrez.com/support/articles/channel-templates