Hey beta testers!
Thanks for all your feedback. Here's what set sail this week and what's coming next. Keep an eye on this forum thread for more updates down the road!
This Week's Releases:
• New shared FAQs, accessed from the global Rezzy settings area, to see and work on shared FAQs across properties. Includes publishing controls.
• New "Directives" settings, also accessed in the global Rezzy settings area, tell Rezzy what to do in certain scenarios. Think of these as SOPs (standard operating procedures).
• Smarter Availability Checks - When requested dates aren't available, Rezzy now suggests alternative available days instead of just saying "fully booked."
• Conversation Insights - Rezzy analyzes sentiment and provides thread summaries.
Coming Soon:
• Auto-respond mode
• After-hours mode and scheduling
• Task assignment and better resolution
• Wide release with pricing update
• Sentiment Analysis (happy/sad guest summaries)
Hey beta testers!
Thanks for all your feedback. Here's what set sail this week and what's coming next. Keep an eye on this forum thread for more updates down the road!
This Week's Releases:
• New shared FAQs, accessed from the global Rezzy settings area, to see and work on shared FAQs across properties. Includes publishing controls.
• New "Directives" settings, also accessed in the global Rezzy settings area, tell Rezzy what to do in certain scenarios. Think of these as SOPs (standard operating procedures).
• Smarter Availability Checks - When requested dates aren't available, Rezzy now suggests alternative available days instead of just saying "fully booked."
• Conversation Insights - Rezzy analyzes sentiment and provides thread summaries.
Coming Soon:
• Auto-respond mode
• After-hours mode and scheduling
• Task assignment and better resolution
• Wide release with pricing update
• Sentiment Analysis (happy/sad guest summaries)
