Experience the difference of "Elite".

Sam Westcott

OwnerRez Team Member
Joined December 2009
240 posts

General Help and Questions » How do I require a 50% deposit ONLY on reservations that are over 60 days from now?

@Monica: If the quote was created PRIOR to changing the property rule, the quote will retain the rule it had previously. We do that because you don't want to create and send quotes, have guests read…

(Posted Mar 20, 2018 6:31 PM)

General Help and Questions » Is there not a search button for the forums?

@Monica: the top search box on the Support page searches all support articles, forums and blogs posts. This guy here: [img https://cdn.orez.io/w/images/3c51f2b8a82e4d4ab78b88209eaced84.png]

(Posted Mar 20, 2018 1:46 PM)

General Help and Questions » Reviews button disappeared?

Victoria, it's now under Guests > Reviews. It won't live there forever, most likely, but we needed to park it somewhere while doing the Guest and other menu/header changes without cramming in too muc…

(Posted Mar 19, 2018 1:56 PM)

General Help and Questions » System won't create inquiries

Monica, this should be fixed. It was only happening to a small subset. Thanks for bringing it to our attention; we also got the error report internally.

(Posted Mar 18, 2018 9:16 PM)

Feature Requests » Dynamic pricing

@Pedro -- thanks for the tip on Outswitch. We'll take a look. Young and hungry are typically the best partners ;-)

(Posted Nov 25, 2017 11:30 AM)

Blog » Introducing the "Vacation Rental Tools" project and importing reviews in bulk

That's correct, but those are both right at the top of agenda - VRBO and Air both. We'd like to get Facebook, HomeEscape and Google My Biz reviews in as well. FB reviews may be able to be imported v…

(Posted Oct 20, 2017 9:50 AM)

Blog » Introducing the "Vacation Rental Tools" project and importing reviews in bulk

For anyone else wondering about that, it's based off of whatever TripAdvisor account you are currently logged into. Vacation Rental Tools is a browser extension, so it's working off of the informati…

(Posted Oct 20, 2017 8:06 AM)

Blog » Introducing the "Vacation Rental Tools" project and importing reviews in bulk

As great as our new Reviews feature is, we knew from the moment we released it that we would have to follow it up with some tools to help get reviews into the system faster. Manual entry sucks! Y…

(Posted Oct 19, 2017 3:30 PM)

Blog » Reviews!

@BlueMtnCabins: Not yet, no. That's on the list to do, but honestly it's towards the back of the list. We want to mostly stress the collection and storage parts of it, right now, because so many of y…

(Posted Sep 22, 2017 7:58 PM)

Blog » Reviews!

Have you ever looked at the reviews you get on TripAdvisor, VRBO, Airbnb and Facebook, and wished you could collect and store those in one place? And show them on your own personal website? Now y…

(Posted Sep 22, 2017 4:11 PM)

General Help and Questions » Anyone know of any calendar/thermostat integrations available?

@BlueMtnCabins: It would probably have to go the other way. The booking software (like OwnerRez) would have to push events to the devices (thermostats). The thermostat companies probably have APIs o…

(Posted Aug 14, 2017 10:23 AM)

Feature Requests » VRBO's New "Security" Feature

Prediction.... As long as VRBO and Airbnb get paid, and the money flows through them, they won't ever care about locking down the email address/phone number. It's not really possible anyway. They …

(Posted Jul 18, 2017 8:31 AM)

General Help and Questions » Auto-send quote option - only to certain inquiries

I responded to this (sort of) over here: https://www.ownerrez.com/forums/general-help/vrbo-walled-garden-is-up#59325 Summary: * If you're going to use VRBO and Air (which pretty much everyone does…

(Posted Jun 21, 2017 10:41 AM)

General Help and Questions » VRBO walled garden is up

Yes, VRBO is going full-Airbnb. There are still some users getting email addresses in their inquiries. Other users can copy/paste the guest's email address out of the VRBO control panel into the Ow…

(Posted Jun 21, 2017 10:34 AM)

Blog » Multiple PayPal accounts! Connect different PayPal accounts for different properties

Happy Friday everyone! I wanted to take a quick second to share some exciting news! Our Payment Methods area has gotten an overhaul and, with that, we have added the ability to connect multiple P…

(Posted Jun 2, 2017 1:06 PM)

Blog » Year view on bookings

@Daniel M: This was updated as part of a recent hotfix. Today, Holidays and turn-over blocks are now highlighted and colored. Enjoy![img https://cdn.orez.io/w/images/7d2044e26aa24807896a35e34530a951]

(Posted May 4, 2017 5:12 PM)

General Help and Questions » How to set up Holiday surcharge correctly?

@Ella: You're all set. Re-run your rates now and that should be gone. We pushed out a hotfix this morning that included this and a couple other things. Let us know if you see it happening again.

(Posted Apr 22, 2017 11:11 AM)

General Help and Questions » How to set up Holiday surcharge correctly?

@Ella: We found an old bug, related to this, that we're in the process of fixing. Thanks for finding it.

(Posted Apr 21, 2017 5:07 PM)

General Chat » Alternative to PayPal payment processing

I believe that's using Authorize.Net as a gateway. We are still cleaning up our integration with them. We're actually going to be surfacing a sign-up form on our site (OwnerRez side) that you can u…

(Posted Apr 19, 2017 8:49 AM)

General Chat » Alternative to PayPal payment processing

What's the $15 fee for? The gateway should now be free since we now support Lynnbrook's in house gateway. Also what % rate were you quoted?

(Posted Apr 19, 2017 7:37 AM)