Topic	Posted
Feature Requests » SquareUp Unfortunately, Square doesn't support cards on file or passing in card numbers which is required for API integrations with HomeAway, booking.com etc. They only support the model where you send a Squa… (Posted Jan 13, 2020 8:45 PM)	Jan 13, 2020 8:45 PM
General Help and Questions » Report showing future payment due dates Thanks Val! To set the second payment rule (and other rules on the booking), go to the Rules tab of the booking, hit the Change button, and you can set it there. (Posted Jan 11, 2020 5:04 PM)	Jan 11, 2020 5:04 PM
General Help and Questions » Multiple property templates, quotes inquiries So it sounds like you're configuring a System Message template, is that right? Each one of those has only one template in your account. There can be multiple templates/triggers for each property if y… (Posted Jan 11, 2020 3:47 PM)	Jan 11, 2020 3:47 PM
General Help and Questions » Collecting and remitting taxes Yep, we do recommend remitting them yourself if you can for two reasons: a) Once you're remitting some for direct bookings, it's hardly more work to remit them all... and sometimes can be easier tha… (Posted Jan 11, 2020 3:41 PM)	Jan 11, 2020 3:41 PM
General Help and Questions » Is guest option damage insurance coming soon? It is on the roadmap, no ETA yet. I'll nudge the people involved :-) (Posted Jan 11, 2020 3:37 PM)	Jan 11, 2020 3:37 PM
General Help and Questions » Can we send or schedule a payment request email for a specific amount to a guest? Yep, we've got it on the todo list to support a payment schedule with multiple vs just one final payment. Hopefully later this year, but I really shouldn't be talking about ETA's yet :-) (Posted Jan 11, 2020 3:37 PM)	Jan 11, 2020 3:37 PM
General Help and Questions » combining calendars for multiple OR properties? That's an interesting idea, something we'll put in the pot to start thinking about. Might work if it was just spot rates, but for sure not with seasonal. You could hack this together yourself since … (Posted Jan 11, 2020 3:35 PM)	Jan 11, 2020 3:35 PM
General Help and Questions » Report showing future payment due dates Yep, right now scheduled payments are only for credit cards that are on file. However, if it's one second payment, you can set the Second Payment date on the booking and it'll show up on the booking… (Posted Jan 11, 2020 3:32 PM)	Jan 11, 2020 3:32 PM
General Help and Questions » Finding a past topic No, but there should be. I could've sworn there was a page to see your posts but I can't find one -- noting it down as a todo :-) (Posted Jan 11, 2020 3:30 PM)	Jan 11, 2020 3:30 PM
General Help and Questions » What does this message in the Booking Detail report mean? That's happening because those are VRBO platform bookings with balance due. We skip reminders on calendar imported bookings by default because you don't want a guest getting an email from OwnerRez wh… (Posted Jan 11, 2020 3:28 PM)	Jan 11, 2020 3:28 PM
General Help and Questions » Trigger for Check In email including check in date/time, do's/don'ts Awesome! Yep, on the logged in site on your booking area it only searches the bookings and stuff in your account. To search support articles, forums, and blog posts, use the search box in the suppo… (Posted Jan 11, 2020 3:25 PM)	Jan 11, 2020 3:25 PM
General Help and Questions » Setting check in and out times, and same day checks in on calendar bookings? Yep, sorry for the scavenger hunt! Unfortunately "check" "in" "out" are all common words and don't work so well in a search engine :-/ All of the rules about the property are in the Rules section. T… (Posted Jan 4, 2020 4:40 PM)	Jan 4, 2020 4:40 PM
General Help and Questions » Min Nights in Season vs. Rate Calendar vs. Spot Rates List The way it works, spot rates override seasons and the min gap nights override overrides everything else. A spot rate can either have a blank min nights or have a min nights set. If you have a blank … (Posted Jan 4, 2020 4:37 PM)	Jan 4, 2020 4:37 PM
General Help and Questions » Setting up Stripe Account What if you put in the property's address and phone number? They are likely validating for some sort of US nexus on the address check. (Posted Jan 4, 2020 4:35 PM)	Jan 4, 2020 4:35 PM
Feature Requests » Another Rate Calendar nice-to-have ;-) That's an interesting idea. How do VRBO show it? That calendar already gets really busy, perhaps with an optional overlay. You don't really need to worry about that in OwnerRez though -- instead set… (Posted Dec 30, 2019 6:47 AM)	Dec 30, 2019 6:47 AM
General Help and Questions » e-checks A bit more about the reasoning here... The hold-up on e-checks is primarily because they're not a true online payment method like credit card. With a credit card, you charge it and know that it's bee… (Posted Dec 29, 2019 7:42 AM)	Dec 29, 2019 7:42 AM
General Help and Questions » Is there a report that captures Custom Fields? None of the reports per-se have the listing site reservation number on them but there is a data export that has it. Go to the Bookings tab and go to List view, then use the Export button in the top-… (Posted Dec 29, 2019 7:39 AM)	Dec 29, 2019 7:39 AM
Template/Design Share » Organizing templates We've got two standard suggestions for this: 1) When possible, use a single email template for multiple properties and then use custom fields to change up the parts of the email that are different. … (Posted Dec 29, 2019 7:37 AM)	Dec 29, 2019 7:37 AM
General Help and Questions » Thank You From All Of Us! Thanks so much Lydia! We love to hear how OwnerRez helps you in your business and I personally get great satisfaction out of every new feature we add that saves you time or helps you connect better w… (Posted Dec 24, 2019 5:36 PM)	Dec 24, 2019 5:36 PM
General Help and Questions » Form Message for {BULEASE} Yep, that makes sense. We have plans to revamp that entire section and make it much more customizable. (Posted Dec 24, 2019 5:33 PM)	Dec 24, 2019 5:33 PM