Chris Hynes

OwnerRez Team Member
Member for 14 years
1409 posts
Topic

General Help and Questions » Set tax to only charge on 28 days or less

When you're creating/editing the tax, add a booking criteria to it for Number of Nights. See screenshot. That'll let you set the max number of nights for which the tax applies. [img https://cdn.ore…

(Posted Aug 25, 2019 7:06 AM)

General Help and Questions » Question 101 - instant booking on OR

This depends on how you have the site configured. By default it will accept instant book (we call it "book now"). Or you can change the widgets on the booking page and property page to inquiry only m…

(Posted Aug 24, 2019 7:32 PM)

Feature Requests » Custom Field Request - This departure requires a back to back cleaning

Yep @BlueMtnCabins! You can do this by making a trigger that occurs at a scheduled time, 1 day before booking has departed. And then use the criteria of adjacent available nights: no gap. Have you c…

(Posted Aug 24, 2019 7:31 PM)

General Help and Questions » Min nights questions

Are you working with the disallow gaps setting? OR the allow min nights in gaps setting?

(Posted Aug 23, 2019 8:34 PM)

General Help and Questions » Channel Bridge import from Airbnb incorrectly reporting zero payments

Yep, Airbnb recently tweaked their format slightly which was causing the issue. We just pushed out a fix. Run channel bridge again and it'll update the future payments.

(Posted Aug 22, 2019 7:55 PM)

General Help and Questions » Igloo Home locks

Right, they charge *us* $3/lock/month for all locks we would connect to the API. If they come up with a different model where they don't charge us, we're happy to integrate.

(Posted Aug 22, 2019 11:05 AM)

General Help and Questions » Igloo Home locks

We are open to an integration, but as far as I know, igloo charges integration partners for access to their API. They're the only lock provider that tried to charge us to be able to integrate. Our p…

(Posted Aug 21, 2019 10:55 PM)

General Help and Questions » PM - How to send owner statement to two owners?

There isn't currently a way to do this on the owner settings. What you could do to work round that would be to create a custom owner statement email template (in Settings > Email Templates) that has…

(Posted Aug 19, 2019 10:45 AM)

Feature Requests » PM - Automated Expenses

Yep, this is on our list!

(Posted Aug 19, 2019 10:44 AM)

General Help and Questions » selling extra "experiences" or items

Yep, you can do this with an optional surcharge that the guest can choose during the reservation process. More on that: https://www.ownerrez.com/blog/add-ons-are-here--also-known-as-optional-surchar…

(Posted Aug 19, 2019 10:43 AM)

Feature Requests » Coupon Code?

A little birdy told me that we're looking into an initial version of discount codes, hopefully will be very soon!

(Posted Aug 19, 2019 10:42 AM)

General Help and Questions » avoiding double bookings between airbnb and vrbo

Yep, iCal is what you want here -- that will auto block off the calendars. We update every 30 minutes, channels tend to update several times a day but don't publish their schedules. Each channel API…

(Posted Aug 19, 2019 10:42 AM)

Feature Requests » Widget of amenities

Yep, that looks really good! Do you have any idea about a good icon pack for VR? That's the thing we've run up against in the past trying to do this -- there are a couple hundred amenities and for a…

(Posted Aug 19, 2019 10:41 AM)

General Help and Questions » kaba integration?

The limitation on Kaba is that you have to have your own Kaba account vs using an aggregator like A-Z Live or Secure Lodging Systems. This is a limitation on the Kaba end. They don't provide account…

(Posted Aug 19, 2019 10:35 AM)

Feature Requests » Coupon Code?

Yep, still on the list and getting closer :-) Right now you can either have them ask in an inquiry and apply the discount. Or you could do this with a landing page and a special widget: a) Go to Se…

(Posted Aug 16, 2019 9:55 AM)

General Help and Questions » New field needed? How to to alert cleaners about back to back cleanings?

Yep, that field is built for telling guests which days are available to be booked, not for staff to see days that are blocked. Have you considered giving the cleaners portal access accounts so they …

(Posted Aug 15, 2019 8:54 PM)

Feature Requests » Would like to see a "maximum days in advance" booking block for individual OTA's (ie limit VRBO to 90 days out, ABB to 120 etc)

Yep, you can do that with the API integrated channel settings but that requires the 5 property minimum for VRBO. We have contemplated doing something like this on the iCal, but iCal links are alread…

(Posted Aug 15, 2019 8:51 PM)

General Help and Questions » Temporary hold or quote warning?

Not currently, quotes are first come first served. It is on our list.

(Posted Aug 15, 2019 8:46 PM)

Feature Requests » Custom Field Request - Upcoming Bookings Summary

This is a good thought! We are also looking at ways we can automate the reports better, perhaps scheduling an email with a report, or giving access in the portal. No ETA on any of that yet though.

(Posted Aug 15, 2019 8:45 PM)

Feature Requests » Touchstay

Yep, we're in talks with them, but waiting for them to build an API before we can do integration other than the email stuff you're using now.

(Posted Aug 15, 2019 8:44 PM)